Shein Reviews

Name: Shein
Rating: 1.87

1.9 Rating 1,740 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,740 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clothes fit on point & came in 8 days! Already placed an other order.”

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Posted 6 years ago

“great clothes that fitted well, excellent customer service and arrived earlier than expected”

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Posted 6 years ago

“Delivery was kind of annoying but clothes are great- quality is amazing would definitely buy from again”

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Posted 6 years ago

“supercalifragilisticexpialidocious ! First, let's address thin material comments. Yes, and ? My orders have all been amazing! Real deal hesitation not needed . Go for it !”

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Posted 6 years ago

“I made my order on 11th and finally today I got it, I am so happy they are fit to sizes it's a surprise to my boyfriend and an pretty sure he will love them. Thank you shein”

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Posted 6 years ago

“Order March 19, site said I’d get my order by June 9th. Received my package today, March 30th. I am a happy customer! Love all the items I purchased. No complaints over here.”

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Posted 6 years ago

“I had no problems whatsoever on shien. The clothes came earlier that expected and the quality was great for priced so inexpensive.”

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Posted 6 years ago

“Good Clothes, Comes on Time,(three days to be exact), the price is amazing! Good Work! shein”

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Posted 6 years ago

“Wow. I’ve read all the bad reviews and I am here to say shein is in fact FANTASTIC. My order took one week to arrive in Canada. Everything arrived in beautiful little bags and all the sizes were perfect and the material was exactly what I expected. For all you people that wrote bad reviews, the size charts are there for you to see and also it tells you what the material is. I will shop on the site forever and I will tell all my friends. Best ever. This is an honest review and i give shein permission to allow shoppers to contact me via email. Beautiful clothes at an astonishingly low price. Thanks shein A very happy Sandra Eld”

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Posted 6 years ago

“I loved my order! Thank you!😘”

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Posted 6 years ago

“Hmmm interesting lol I ordered two days ago and my items shipped. I’m not sure why everyone’s review is so negative lol. This is my first time ever ordering from them. What held me back was the negative reviews. All in all, no problems here. I really like how fast they shipped.”

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Posted 6 years ago

“Not sure about all the bad reviews but my was everything I expected plus more. My order took 3 weeks to come in and I was able to track the whole process. I had to pay duties and taxes for my shipment and if you don’t pay that then you won’t receive your order. For the money you pay it’s good quality clothes.”

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Posted 6 years ago

“I just love it! It’s awesome there’s nothing wrong with it at all”

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Posted 6 years ago

“I ordered some clothes for my 11 year old daughter that came out absolutely amazing! She loved the style and the quality was great (let me say that she is very picky about what she wears)”

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Posted 6 years ago

“Shein has made it so easy to get some new clothes.”

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Posted 6 years ago

“I LOVE shopping on shein they have a wide variety of plus size clothes which is great”

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Posted 6 years ago

“Over all the brand is good their customer service is amazing I ordered so many times the quality comes different which of course depend on the type of clothes so read the reviews first to know about the quality and size better. And for the delay these days of course there is pressure on them as I guess because of Ramadan and Eid and because of Covid-19 but i got my package though it was late 3 days but yeah i got it at the end so its legend!!”

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Posted 6 years ago

“Everything - postage took a while but quality and style is great”

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Posted 6 years ago

“Great product fits super well and for the price!? super amazing. i do recommend!”

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Posted 6 years ago

“I am very pleased with me experience with first time ordering. I read a lot of reviews after I placed my order and was a little nervous. My order arrived 10 days after I placed the order and everything was sent. I am happy with the quality of the merchandise, and content with the constant updates on the delivery process.”

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Posted 6 years ago

Shein is rated 1.9 based on 1,740 reviews