Shein Reviews

Name: Shein
Rating: 1.88

1.9 Rating 1,689 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,689 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their clothes are very affordable, and they and it is really cute even when you wear them.”

Helpful Report

Posted 5 years ago

“My package came in today and everything fit perfectly! Make sure to look at the reviews and pictures to correctly estimate your size as that is the only way you can really decide your fitting. Although it did take a while to come in (1.5 weeks), my package did arrive without any damage or delays. I ordered on April 11 and received it on April 22. I know some people may have problems getting their package, but I feel like it's just going to take a longer time because of the covid-19. Again, the country where the package will be delivered could depend as well. Make sure to look at the USPS track code and not the tracking on shein because the tracking on shein is very inaccurate. Ordering from shein is honestly a hit or miss, and in the situation we are in currently, paying extra for faster shipping is not worth it because it will not come early.”

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Posted 5 years ago

“This was an amazing company and clothes came fast”

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Posted 5 years ago

“Love you guys love your taste love your styles. Love the reorder system and notices for it I’m hoping you get more of Contrast collar quarter button floral dress In medium and Smalls that too I’m sure I can rely I Shop for all my friends gifts from Shein Andnever had to return anything ever . You guys keep me alive.”

Helpful Report

Posted 5 years ago

“Okay so clothes may not be a 10/10 perfectly made, perfect quality but I was never expecting that! I ordered size small it’s a little big on me but easily able to take it in! Super cute clothes and I got a lot of accessories for cheap and my heels are great! Even better I live in Canada and it only took a week for my things to get here! I spent 498$ and got 42 items! Great place to order basic items and stylish bling! Below is a photo of a few different pieces I purchased!!”

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Posted 5 years ago

“This website is BOMB! They have cute clothes for affordable prices. Like other people here, they are rating this like they haven't dealed with things like this. JUST AWESOME”

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Posted 5 years ago

“It was good service”

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Posted 5 years ago

“People, when I tell you these clothes are exactly like the pictures they advertise, they are! I have always been skeptical about these sites, but this is the real thing! Very pleased!”

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Posted 5 years ago

“Just placed three orders. Variety of sizes from xsmall to 3xl. Swim suits, shirts, denim, under garments. All are great quality. Arrived quick. I would say the items I ordered in the curve section, run a size big. I was told to Order up, however that was not the case. But that’s not issue at all!”

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Posted 5 years ago

“It is so cheap. I love the hot ladies clothing.”

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Posted 5 years ago

“Absolutely love this place. Everything my daughter and I ordered came as pictured. We both have ordered from here several times. I would definitely recommend this place.”

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Posted 5 years ago

“I have placed about 12 orders and all of them received in perfect condition! The items are gorgeous - I am in love. My new favourite online store. Response for Customer service queries take about 24 hours - but they always do respond and sort out your issue! Staff are friendly, and always ready to assist. I have done refunds, exchanges of items, changes of shipment method - all through the service tickets. Will highly recommend SheIN 🌸”

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Posted 5 years ago

“Good quality of cloth, I love it.”

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Posted 5 years ago

“I placed order and came across Shein by accident when searching for Jean skirts. I loved the "look". I had not seen these reviews beforehand. I ordered 4 Jean skirts, Jean dress, and 3 other dresses. The sizes do run bigger. My husband and I decided we should down all of my sizes. The material is great, not cheap at all and trust me I compare these with Banana Republic, Gap, Nordstrom. I love the way everything feels. I will be placing another order in next few weeks. Lesa”

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Posted 5 years ago

“Order from shein wonderful dressing love shopping with shein😀”

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Posted 5 years ago

“I was skeptical about ordering after I read all the comments because they are 50/50. But this site is WONDERFUL! I usually wear a size 12-14 in US, so I ordered the curvy 1xl and they were just a bit baggy. The quality is great, and they ship quickly. I had an estimated delivery for March 10 and got everything on March 8th. Im placing my second order shortly.”

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Posted 5 years ago

“Good quality”

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Posted 5 years ago

“Love all the things I order, just make sure you order it 2 weeks before and you’ll be fine. Loved it !”

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Posted 5 years ago

“Everything that i have ordered was correct and fit well. I only order products with reviews under the product so i know my correct size. I've never had a problem with Shein. I've ordered over 50 clothes from there, and I've only had a problem with one dress because it was too big. I recommend this site”

Helpful Report

Posted 5 years ago

“Great service order arrived very quickly love the dress”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,689 reviews