Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,636 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ashley

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Shein 1 star review on 18th February 2025

Sinit Kesete

248

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered from here quite a few times and almost every time I am completely satisfied with my order. Sometimes the picture is deceiving so you have to check customer reviews and pictures. Overall, I really like this place though and the shipping takes about a week or week and a half”

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Posted 4 years ago

“in the past early 2020 i had orderd i package it took a while to ship like 3 months. i had finally got the package and the shirt was pretty good quality the necklace wes eh but i ordeerd a new package two days ago and some items have already been shipped. i say if you willing to wait a bit go for this app”

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Posted 4 years ago

“I like their products and prices, but don't expect to get a delivery in a reasonable timeframe.”

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Posted 4 years ago

“I was charged a boarder fee of roughly $24.00 as it was shipped to Canada. No other online clothing store was I charged this fee. Plus DHL was the worst experience in delivering my order. I don’t order from SHEIN anymore because of this boarder fee. Also, one of the blouses smelled so badly, I had to throw it away. I washed it twice then hand washed it and still couldn’t remove the stink that was embedded in the material.”

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Posted 4 years ago

“My daughter bought some items from this site, and received an email stating that her items were here but never got them. I just find it weird that there is no number to contact the merchant and no one has replied to my email.”

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Posted 4 years ago

“I have order from them several time, a couple pieces didn't fit, I didn't have any problems returning or getting my refund. The sizing, variously but the quilty is good. I will continue to order from them.”

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Posted 4 years ago

“For all of you not receiving orders or dissatisfied with the order, think any company as a scam like I have, not reciever refunds ect, inform your bank. They will act on this as a fraud and investigate with reimbursement of the transaction made.”

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Posted 4 years ago

“They are thieves. Their sizing is awful and it is impossible to return. They tell you to get a coupon to return the item on your account order, but they erase the orders immediately so that you can not return. There is no way to contact them.”

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Posted 4 years ago

“i was nervous about my order arriving on time after reading all of these reviews but my order actually came early! i ordered my package late on the 10th (at like 11 pm) and they arrived the 19th! everything came out exactly like the pictures and fits perfect based off of what i read in the reviews, i’m already starting my next order!”

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Posted 4 years ago

“Terrible None existent customer services. Repossess are unhelpful and actually quite funny. They ask a question, you answer then they ask you again. Seems automated. Great clothes but unfortunately no customer service so take a chance and let’s hope you don’t need a refund”

Helpful Report

Posted 4 years ago

“Disposable trousers.... Bought a load of beautiful clothes. Put on a pair of cargo trousers and went for a 3 hour walk. Put my phone (a galaxy s10, so not particularly large and not sharp) in my pocket with plenty of room to spare. I watched as a hole developed, the length of the pocket. There was no hole to start with or I obviously wouldn't have worn them. Contacted Shein who told me that the policy is to return the damaged product UNWORN. I explained that it wasn't damaged until I'd worn them. They then responded by saying that since I've worn them, I couldn't get a refund. I explained that I don't buy clothes that I deem to be disposable. They said "sorry, that's our policy". What is going on? If it was a high Street shop, I could have taken them back. What's the difference? Just because its a Internet purchase. I'm very upset by this. This puts these trousers at a rate of £5per hour, as they were only on for 3 hours. The hole is so large, it cannot be fixed”

Helpful Report

Posted 4 years ago

“I just discovered this website and was starting to like it until I needed to return an item. I already received my refund for the ítem so I guess I should be happy. However, I’m supposed to return the item within 45 days but I have no idea where to ship the item. I already disregarded the label when the item were shipped to me so I can’t find out that way. I’ve been trying to find a contact number for this company. I’ve even tried the chat option to no avail. No one ever comes to chat with me. I find it ridiculous that there is no way to contact someone for assistance. I guess you won’t be getting your merchandise back because I have no idea where I’m supposed to return the item. Since, you don’t want to have a reliable support center, I guess you don’t care that much about your merchandise. Perhaps, I should just throw the item in the trash?”

Helpful Report

Posted 4 years ago

“I just discovered this website and was starting to like it until I needed to return an item. I already received my refund from them so I guess I should be happy. However, I’m supposed to return the item within 45 days but I have no idea where to ship the item. I already disregarded the label when the item was shipped to me so I can’t find out that way. I’ve been trying to find a contact number for this company. I’ve even tried the chat option to no avail. No one ever comes to chat with me. I find it ridiculous that there is no way to contact someone for assistance. I guess you won’t be getting your merchandise back because I have no idea where I’m supposed to return the item. Since, you don’t want to have a reliable support center, I guess you don’t care that much about your merchandise. Perhaps, I should just throw the item in the trash?”

Helpful Report

Posted 4 years ago

“Don't trust this site and avoid buying from them. - Items are overpriced for the quality that you receive. - Items and clothes come with a very weird smell and some are very itchy. - Packing isn't sturdy and soft, so items will get damaged getting to you. - They operate overseas in China and service is nonexistent. - No free returns, paid returns even on damaged goods. If you want to perform a refund, it's painful. The customer service is non-existent, they reply like robots and shift blame. They won't actually help you with it. The courier company they use, Parcel Point is by far the worst and unreliable courier service company you could come across. Once you've booked a pickup to return the items, they say that it will be picked up tomorrow but they never come around. The first time I tried to perform a refund, it took them 2 weeks and a threat to CAV for my items to be picked up. The second time around, I had to keep following up everyday for 3 weeks, I'm still waiting for my returns to be picked up. SHEIN doesn't take responsibility or assist you with following this up so you're basically out of pocket if the courier company screws up, even tho SHEIN chooses to use this courier company.”

Helpful Report

Posted 4 years ago

“I have not received my order, they charged me and are making problems with giving me my money back. Also the customer service is terrible, they don't reply to mails and don't have a phone number to call. Everything have to be discussed by their website and you waiting long time just to receive automatic replies.”

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Posted 4 years ago

“Shein is a sleezy company. If you have to return items, you may lose your $. I ordered clothing for my daughter and Shein did not send a packing slip or an email confirmation. Returning some of the items was nearly impossible as they have no working phone numbers or email addresses. I paid through paypal and hoped paypal could help me resolve the issue and that was very disappointing (a good service until you have a problem). I ended up returning the items with no packing slip on confirmation and of course they did not give me a refund. Very sleezy. $50 down the drain.”

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Posted 4 years ago

“Shein has really great prices and amazing clothes. I love Shein, and it is the best clothing website.”

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Posted 4 years ago

“I ordered a 3D Door Sticker which was said to be one size 33.3 X 78.7 inches. The item came as 2 pieces and no way near the resolution as presented. The delivery time wasn't bad but they didn't provide any means to track the order or to know if it shipped.”

Shein 1 star review on 16th September 2020

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Posted 4 years ago

“I ordered 4 shirts & 1 pair of leggings. The order arrived really quickly & I was very happy with everything! Perfect fit, great quality, soft materials! I will be ordering more!!”

Shein 5 star review on 15th September 2020

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Posted 4 years ago

“Can’t get a hold of Shein by phone and no email response. Difficult to return.”

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Posted 4 years ago

Shein is rated 1.9 based on 1,636 reviews