Shein Reviews

Name: Shein
Rating: 1.87

1.9 Rating 1,722 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,722 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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255

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered a gift card for grand-daughter .. 5 days later i found a message under customer service on their web site that i needed to prove my ID .. i had checked my order status for 3 days in a row and there was nothing about any problems .. they asked for copy of my driver's L or passport or other gov't ID ... or credit card bill showing the order was placed ..i sent them my payPal receipt ( from payPals web site) for proof that i placed the order and asked them to cancel the order... next day i received a thank you for my response and could i submit a copy of driverL or passport =same message i received before etc ... IMO they do NOT understand english . what part of CANCEL don't they understand... 2 more times i have asked them to cancel the order... i have submitted a dispute ticket to payPal for refund ... they say they have a chat but it's not with a live person , they gave me a USA phone number in the message but it doesn't work = rings once and then disconnects ..”

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Posted 5 years ago

“I HAVENT GOT MY PACKAGE YET AND IT WAS SUPPOSED TO BE HERE. I'M SO UPSET. DO NOT ODER FROM SHEIN!!!!”

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Posted 5 years ago

“It says my package was delivered and signed yesterday but I still havent gotten the package!!!?? I've shopped from them before (standard shipping too) and i received it so I'm really disappointed about this. My tracking # doesn't work apparently either?? Customer service is literally just talking to a robot too which makes this all the more difficult”

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Posted 5 years ago

“I have not receive my order I order 11 November and it’s 16 December. I have not receive any msg from shein”

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Posted 5 years ago

“I started shopping at shein 4 months ago and I was pleasantly surprised at the quality of the goods, the price, and the quick delivery. I see several comments here on how they are a scam but so far, they have been very professional compared to other Chinese online merchants that I have ordered from. I liked their way of doing business that I started buying more and more from them (about one order a week), until recently. There have been serious shipping issues on my last few orders all made in early November with no resolution despite some amazing client service reps who tried to help, but I still haven’t received anything. This has caused me to refrain from making any more purchases from shein. Although I’ve been a top fan of shein prior to these shipping problems, it pains me to have to give them 3 stars for these recent shipping delays. I’ll come back to rate them better once the backlog is cleared to my satisfaction.”

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Posted 5 years ago

“iv been waiting on my order for over a month now!!!!!!! it still says in transit i will never order from here again”

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Posted 5 years ago

“I used to shop from Shein honestly the clothes have a very poor quality. Online shopping are little difficult sometimes. Special if the return label is not free.im not satisfied with those items that I received from 2019. Unfortunately this is the honest truth.”

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Posted 5 years ago

“I ordered a belt, one shirt, and a pair of shoes. Belt and shirt were perfect, but the shoes were a bit small. Reviews said to order one size up and I did, yet the shoes were still small around the toe area. It could also be i thought i ordered a size up but i didn't...my order also came a day early! overall my experience was pretty good!”

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Posted 5 years ago

“Quality of clothing is terrible.”

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Posted 5 years ago

“My package worth £51 is lost .and they said we delivered.”

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Posted 5 years ago

“Since the pandemic, I have bought from SHEIN once a month. The items are always in mint condition and exactly like the photos. I get so many compliments every time I go out wearing their clothing. It takes around a week to get to Canada. DHL is very convenient and has never lost any of the packages. If you are thinking about buying from them you need to look at the sizes for each piece as they often vary.”

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Posted 5 years ago

“My Daughter bought a top from Shein. They sent something that a.) smelt of someone else's B.O. b.) Had a stain on it. This is obviously an Item that has been returned, and has been sent straight back out again without any checking. I'd recommend that people avoid this company.”

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Posted 5 years ago

“SHEIN is a great shop, this is second time I ordered. Delivery is on time . Prize is amazing n great costmer service.”

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Posted 5 years ago

“It's a scam, do not order from them! I never received my package and customer service does not exist. The website says if it's still 'in transit' that means it hasn't arrived in US yet. After looping around and around their problem solving options, I found a box to type my problem and sent 7 messages. Eventually, I got an automated response on the site, (not emailed to me), that read, once it's shipped the package it's not their responsibly. I should contact the carrier myself. They gave 4 phone numbers of possible carriers to contact. None of their carriers listed have a record of my package. Save your money and buy somewhere else. Now I have to contest the charges on my credit card. I suspect any positive reviews are fake.”

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Posted 5 years ago

“Terrible shipping delays, if you receive your order at all. Ive been waiting fir my order over a month now and I will never order again. Unacceptable. Im sick of everything being blamed on Covid. If they cant come up with an excuse for their poor service, they just blame it on Covid...I don't buy it sorry”

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Posted 5 years ago

“I have ordered a lot of things from Shein over the last ten months. Every item has been beautiful and the perfect size. Always delivered on time. i will keep on buying from them !”

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Posted 5 years ago

“I ordered something that said it was going to be shipped in the next month. Turns out I actually got it 6 day later!!! The prices are amazing, although for future reference you might want to order a size up despite if it says true to size. Although Shein is a great shop and I believe you will be pleased with your purchases!”

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Posted 5 years ago

“Placed an order November 15th and was expected to arrive December 6th and they would notify me if it would be late. The tracking has not updated for over 2 weeks and my package has not arrived and even though its late i have not received any notification as to why its late. Will not order from again. Seems like a lot of people are having similar issues”

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Posted 5 years ago

“I have ordered from them multiple times. I always read the reviews to see if I need to size up. I’ve been happy with everything I’ve received. Shipping is always pretty quick ( 2 weeks most). For the price I have no complaints. The quality has been surprisingly good, and again I always read reviews before purchase so I have no surprises.”

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Posted 5 years ago

“Items were exactly as ordered, and delivery arrived weeks earlier than expected. Very happy with my purchase!!”

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Posted 5 years ago

Shein is rated 1.9 based on 1,722 reviews