Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,753 Reviews

19 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package worth £51 is lost .and they said we delivered.”

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Posted 5 years ago

“Since the pandemic, I have bought from SHEIN once a month. The items are always in mint condition and exactly like the photos. I get so many compliments every time I go out wearing their clothing. It takes around a week to get to Canada. DHL is very convenient and has never lost any of the packages. If you are thinking about buying from them you need to look at the sizes for each piece as they often vary.”

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Posted 5 years ago

“My Daughter bought a top from Shein. They sent something that a.) smelt of someone else's B.O. b.) Had a stain on it. This is obviously an Item that has been returned, and has been sent straight back out again without any checking. I'd recommend that people avoid this company.”

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Posted 5 years ago

“SHEIN is a great shop, this is second time I ordered. Delivery is on time . Prize is amazing n great costmer service.”

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Posted 5 years ago

“It's a scam, do not order from them! I never received my package and customer service does not exist. The website says if it's still 'in transit' that means it hasn't arrived in US yet. After looping around and around their problem solving options, I found a box to type my problem and sent 7 messages. Eventually, I got an automated response on the site, (not emailed to me), that read, once it's shipped the package it's not their responsibly. I should contact the carrier myself. They gave 4 phone numbers of possible carriers to contact. None of their carriers listed have a record of my package. Save your money and buy somewhere else. Now I have to contest the charges on my credit card. I suspect any positive reviews are fake.”

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Posted 5 years ago

“Terrible shipping delays, if you receive your order at all. Ive been waiting fir my order over a month now and I will never order again. Unacceptable. Im sick of everything being blamed on Covid. If they cant come up with an excuse for their poor service, they just blame it on Covid...I don't buy it sorry”

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Posted 5 years ago

“I have ordered a lot of things from Shein over the last ten months. Every item has been beautiful and the perfect size. Always delivered on time. i will keep on buying from them !”

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Posted 5 years ago

“I ordered something that said it was going to be shipped in the next month. Turns out I actually got it 6 day later!!! The prices are amazing, although for future reference you might want to order a size up despite if it says true to size. Although Shein is a great shop and I believe you will be pleased with your purchases!”

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Posted 5 years ago

“Placed an order November 15th and was expected to arrive December 6th and they would notify me if it would be late. The tracking has not updated for over 2 weeks and my package has not arrived and even though its late i have not received any notification as to why its late. Will not order from again. Seems like a lot of people are having similar issues”

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Posted 5 years ago

“I have ordered from them multiple times. I always read the reviews to see if I need to size up. I’ve been happy with everything I’ve received. Shipping is always pretty quick ( 2 weeks most). For the price I have no complaints. The quality has been surprisingly good, and again I always read reviews before purchase so I have no surprises.”

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Posted 5 years ago

“Items were exactly as ordered, and delivery arrived weeks earlier than expected. Very happy with my purchase!!”

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Posted 5 years ago

“Wow just wow love everything .The clothes are cheap and good quality”

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Posted 5 years ago

“Great fun jewelry at an affordable price!”

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Posted 5 years ago

“Not all of order arrives Bad communication Not sure if i trust this trader”

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Posted 5 years ago

“Chinese rubbish, fake web sites.”

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Posted 5 years ago

“Typical Chinese scam website”

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Posted 5 years ago

“I was excited and bought myself 4 sweaters in size small and all were very short even with high waisted jeans my stomach was showing and very wide like I could fit 2 of me . The quality of the material was nice just the fit was way off... I feel like they were size large with a size small tag ? I’m going to try and return them.. after reading other reviews wish me luck ..”

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Posted 5 years ago

“Please do not order from these people..what a nightmare to deal with them..I ordered and they sent in me what they wanted to..not close to what I thought I ordered...5 pcs and all fit horribly..not 2 the same..tried to send them back..another nightmare..finally got a label from them what I returned God's to another address.(????).then does not track......so u do not have the merchandis..and THEY have your money too..I am still fighting this..Save yourself from this..please..”

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Posted 5 years ago

“Problem with charging my card 3 times with 3 different amounts at 3 different times in the day! My daughter ordered something online, the website didn’t appear that it was working so my daughter asked if I could try my card on her account. Website did the same thing, took me back to the payment prompt. I told her to leave it and we would try the next day. My daughter tried again with her card on her account and was given an order number and email came through to say everything was ok. I checked my bank account to see if the original attempt was successful and noted that they had taken 3 payments with 3 different amounts. I have provided so much information to them from bank but because I can’t provide a screen print of the ARN number from my bank statement which by the way isn’t possible they have told me there is nothing they can do about it so I am left with over £322 pounds being taken out of my bank that they are not refunding!! They have now come back and said it’s a known issue, you seriously couldn’t make this up!! They have also said I can’t get a refund because I haven’t placed any orders. I didn’t on my account but my daughter did on hers and that’s where initially I tried to use my card and it didn’t confirm whether it was successful or rejected. It didn’t do anything other than take 3 lots of money out of my bank”

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Posted 5 years ago

“SCAM! SHINE TOOK OVER $80 out of my account for merchandise I chose and paid for and I NEVER RECEIVED ANYTHING SINCE MARCH 2020!! They closed my account so that I would stop sending them messages through their chat. It is a scam!!! Do not order from SHINE!!! It’s a scam they will take your money and run with it. And you will not hear from them about it again. Yet they continue to send emails etc to order more. More chances for them to take my money !! SCAM!!!!!!”

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Posted 5 years ago

Shein is rated 1.9 based on 1,753 reviews