Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,753 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your order GSHMSH00T000NQ9 tracking number 1Z454W1A2095969884 shows delivered. If you have not received it, we suggest you to check doorstep, mailbox, or neighbors. When you received the parcel, please kindly click " confirm delivery" Worst customer service you are asking customer to contact UPS parcel service for my orders Waste of my time and money Placed order as my daughter birthday on November 2nd and today they are saying they will investigate on my order delivery or will return my purchases in next 21 days, Do Shein think we are stupid people, Shein can get back my daughter birthday again on Nov 2nd. Please customers never trust shein”

Helpful Report

Posted 5 years ago

“Disappointed! Worst Customer service. I am still waiting for my package to arrive, I ordered 5 weeks ago! I spent about £100 and I’m upset as I appear to have been ripped off! There are no updates on where my package is and no one to contact. An unhelpful robot who copies and pastes the same response is not good customer service. I WILL NOT to ordering from this company again!”

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Posted 5 years ago

“DO NOT BUY FROM HERE!! My product what shipped to the wrong address and they will not refund my money!”

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Posted 5 years ago

“This company are by far crooks under a company name. I ordered an item which was unfit for purpose, not as advertised and terrible quality. They have the cheek to offer me a 15 then 20% refund. DO NOT BUY ANYTHING FROM THEM THEY ARE AN UTTERLY DISPICABLE COMPANY.”

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Posted 5 years ago

“It took a while with Shein to identify what my size was. Eventually after several orders (& having to pay to return items) I worked it out as a Medium. I went to order some swimwear - I ordered a Large as swimwear is often tighter fit. It was tiny and did not even cover me up. I ordered two swimsuits - when I realised this did not fit I didn't even open the other packet. They won't let me return them. Cost of two swimsuits down because THEIR SIZING is totally off. I would probably need a 3XL for one of their suits compared to a medium for trousers, skirts, blouses etc. DO NOT ORDER UNDERWEAR OR SWIMWEAR from them.”

Helpful Report

Posted 5 years ago

“We have been waiting for a refund since about August. There is no one to contact or email. We will never order from Shein again. The refund we are waiting for is over $100.00”

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Posted 5 years ago

“My cousins and friends order from here all of the time and they always get really cute stuff, and it is decent quality”

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Posted 5 years ago

“I had never heard of this company and a $338 charge appeared on my debit card. Fortunately my bank blocked the charge and my card.”

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Posted 5 years ago

“You won’t get your package and worst customer service. When you talk with a live agent they will end the chat”

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Posted 5 years ago

“Very satisfied with my clothes ordered, good quality and received my order within a week. I'll definitely order again.”

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Posted 5 years ago

“I would give 0 stars if I could. They sent me an email advertising 60% off everything with no disclaimers, asterisk or exclusions noted. When I went to checkout the coupon code did not work. I went on their live chat and was told it was certain items. I said that’s not what the email said. I also shared that false advertisement is illegal. They would not honour it or appease me in anyway. I asked to speak with a supervisor. They said they would put a ticket in and a supervisor would contact me within 24 hours. I have not heard back from anyone. Seriously disappointed in their illegal advertising and lack of customer service. I will never shop with them again.”

Shein 1 star review on 17th October 2020

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Posted 6 years ago

“Terrible ,fist time purchase but never again , return is impossible totally disappointed with whole purchase and customer service”

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Posted 6 years ago

“Trying to return items is nearly impossible. If someone can assist me please do.. I am pulling my hair out. You cannot speak to anybody personally. I will never, ever purchase from them again!”

Helpful Report

Posted 6 years ago

“I am highly disappointed with Shein because I tried to buy clothes Here but I couldn't manage to pay as they don't have a clear axplanatoin on how to pay them , I will be happy if I can get more on how to pay ,I need my clothes.”

Helpful Report

Posted 6 years ago

“I LOVE SHEIN CLOTHES AND ACCESORIES, SHOES AND OTHER ITEMS I HAVE PURCAHSE. I ONLY HAD ONE REFUND AND A JACKET DID NOT COME WITH THE BELT, OTHERWISE VERY GOOD SERVICE AND WOULD RECOMMEND TOO OTHERS TO PURCHASE FROM. IF YOU DO HAVE A PROBLEM YOU NEED TO CONTACT SHEIN FIRST THEN VISIT WHERE YOUR BILLING WENT TO FOR A REFUND.”

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Posted 6 years ago

“Don't order from here if you care about returning items that don't work for you. The returns process is literally impossible and non existent and there is no one to talk to. But, other than that their stuff is super cheap and most of the time fits and is super fashionable. Giving it 3 stars because you get what you pay for, you can't expect Gucci customer service for clothes so cheap. I still order from here all the time and am usually satisfied with what I get.”

Helpful Report

Posted 6 years ago

“Never order in these unknown websites... I got my order but it is the wrong one nd I don't even know I get my refund or not.. As I could nt even place return in the app.”

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Posted 6 years ago

“I have ordered from here quite a few times and almost every time I am completely satisfied with my order. Sometimes the picture is deceiving so you have to check customer reviews and pictures. Overall, I really like this place though and the shipping takes about a week or week and a half”

Helpful Report

Posted 6 years ago

“in the past early 2020 i had orderd i package it took a while to ship like 3 months. i had finally got the package and the shirt was pretty good quality the necklace wes eh but i ordeerd a new package two days ago and some items have already been shipped. i say if you willing to wait a bit go for this app”

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Posted 6 years ago

“I like their products and prices, but don't expect to get a delivery in a reasonable timeframe.”

Helpful Report

Posted 6 years ago

Shein is rated 1.9 based on 1,753 reviews