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Shein Reviews

1.9 Rating 1,743 Reviews
19 %
of reviewers recommend Shein
1.9
Based on 1,743 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Shein 1 star review on 8th March 2026
Deewoo
Shein 1 star review on 7th March 2026
John Deere
Shein 1 star review on 20th September 2025
Sam
Shein 1 star review on 30th August 2025
Frances Sherwin
Shein 1 star review on 30th August 2025
Frances Sherwin
Shein 1 star review on 30th August 2025
Frances Sherwin
Shein 1 star review on 22nd August 2025
Anonymous
255
Anonymous
Anonymous  // 01/01/2019
Haven’t received my order yet and hoping it will arrive within the next 5-6 days, but no way of tracking or seeing history. I attempted to IM them several times and no response. Discover indicated that I was charged. Scary that they have no customer service numbe or email. First and last time ordering from Shein.
Helpful Report
Posted 7 years ago
HUGE RISK OF IDENTITY FRAUD Shein and Romwe are both asking me to send photos of my government id passport and credit card, i called paypal and my credit card company they said this is very concerning that an online merchant is asking for such photos, even with id numbers blacked out. they called my on my landline which corresponds to my billing address, but still demanded that i send the photos. romwe gave me a refund on paypal because i refused, however shein has not given me a refund BEWARE you might not get your clothes or your refund
Helpful Report
Posted 7 years ago
NOT TRUE TO SIZE. MATERIAL IS VERY POOR QUALITY FEELS PAPER THING, LIKE IT WON'T RESIST WASHING. THE MINUTE I OPENED MY BAG AND TOOK THE BLOUSE OF THE BAG I WAS VERY DISAPPOINTED. I ORDERED A LARGE BUT TRUE SIZE LOOKS LIKE A X-SMALL. BE VERY CARE-FULL WHEN BUYING FROM THIS SITE.
Helpful Report
Posted 7 years ago
Extremely low quality materials and sewing, random sizes, baggy shapes. Dismal translations of their website to other languages (not GT - even this would do better job). Shady refund policy (I managed to return the stuff and got money back after I contacted Customer Service to ask for address and all). Their level and modus operandi is similar to Alibaba. Selling junk to greedy Westeners who care only about price. You may get accidentally 1 wearable item out of 20. If that's good enough for you, go for it.
Helpful Report
Posted 8 years ago
Shein is rated 1.9 based on 1,743 reviews