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Shein Reviews

2.0 Rating 1,421 Reviews

21 %

of reviewers recommend Shein

Company Reviews

2.0

Based on 1,421 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website algorithm itself is skewed. The site works fast and fine when we go to catalogue page in our first navigation and works fantastically fine until the money is paid. However, if we navigate to login page at first , the site freezes and makes it impossible to login as login is the way to return items. Genius in an evil way. I am starting to think its a website that is camouflaged as a fashion website for data collection purposes. YOU CANOT RETURN ANYTHING. They say 'free returns' and make it technically impossible website wise. Scam!! Scam!! Scam!!”

Posted 1 year ago

“Very bad experience, I will not buy in this store again, 24 hours had not passed and something as simple as changing a dress size was impossible, customer service does not solve anything”

Posted 1 year ago

“Don't waste your money or your time with this BAD company, i really mean it. I would have given 0 stars if I could. I have never seen such a poorly organized online sales company with the WORST customer service ever. I ordered the same order 5 times and each time they refused my credit card and they refunded me without even telling me why. The bank proofs were sent without any success. I think they didn't even bother to look at them. Finally an agent sends me a Pay pal link which I pay immediately but for 6 days, I write to them EVERY SINGLE DAY. Every day an agent told me that the transaction was found in the system and the next day they sent me an email saying that the transaction was not found. groundhog day. I conntacted Paypal and they confirmed that the transaction was successful. I am fed up with dealing with theses morons and the lies regarding the transaction. I finally asked Paypal to reimburse me.”

Shein 1 star review on 16th June 2022

Posted 1 year ago

“I ordered 5 items. Their return policy sucks so I threw 2 in garbage immediately. Donated other 3. total waste of $.”

Posted 1 year ago

“HIDDEN COSTS!! The site states product + shipping costs.I ordered and paid. Then a couple of days got 'hit' with an Import Tax from an external import company. Since I ordered through a 'so-called legit' company, this should not be my liability as a consumer. The message is CLEAR - Pay Up or your order won't be delivered. Try and contact customer service - online number out of service - email - you will get an automated robot. JUST ANOTHER COMPANY NOT BEING TRANSPARENT.!!!!!!!!!”

Posted 1 year ago

“Cheap products--not sized for the average American woman. Inaccurate ordering information. Returns on first orders ARE NOT FREE. AVOID”

Posted 1 year ago

“Have placed £1500 worth of orders over the last 3-4 months. Quite a few of these were express orders which arrived 1-2 WEEKS later than the date given. I let this slide on the first few orders that were late but the last order I placed was over a week late meaning I didn't have the items for the date I needed them for. I contacted Shein to ask for a refund of the £12 express delivery or for it to be credited to my Shein wallet as they didn't provide the service I paid extra for. They have refused based on the fact they have to pay for delivery whether it is late or not. So they are willing to lose a customer that has spent over £1500 with them since February this year over the sake of £12.”

Posted 1 year ago

“It should not take 2 months for a refund. Shein received my items back and I still have not received my refund.”

Posted 1 year ago

“They don't refund as promised. You keep chasing them and it's difficult to get a refund.”

Posted 1 year ago

“Spent $100 got 9 dresses, one arrived stained, the rest were either fallig apart or so thin you knew you were only getting one or two wears out of them. DON NOT RECOMMEND. They will not let you return items after 45 days of shipping even though I had received them less than a month ago.”

Posted 1 year ago

“I bought 13 items from shein on delivery I noticed that 1 item was missing I've been try to report with no luck. I wrote on their Facebook page since they don't have contact where u can contact should you have problems bt still no luck So if you wanna buy from shein just know that anything is possible”

Posted 1 year ago

“Poor customer service. Not able to reach Shein. A big company should have at least a line available to contact concerning orders.”

Posted 1 year ago

“Beware of Hidden charges in the form of a 'Handling Fee', which was not shown on my order confirmation, yet I am now being charged around £30 for ordering a couple of items in different sizes. I had not used the site before and was unsure whether they were true to size due to mixed reviews, so I wanted to try on and see what fit best. As the delivery takes a long time to arrive I thought I would order the item in 2 sizes and I am now being told there is a charge for this. I sent some items back and noticed my refund amount was incorrect and customer service have explained that there was a charge due to ordering an item in two sizes. I was shocked as this is not on my order confirmation anywhere.”

Posted 1 year ago

“It’s been years that I do online shopping and I have never had an awful experience like I had with Shein!! They are a bunch of thieves that have no clue how to be trustworthy and work properly.one of the dresses that I have ordered was terribly stinky(which shows that they don’t follow the hygiene restrictions at all! Who knows where were those clothes before!) and The shoe was way more bigger than what I have ordered, and I have sent them proofs and photos of What I have ordered and what I have received that was completely different and unpleasant! They were so rude, unprofessional and unable to manage the issue and mistake that they have caused. They did anything to escape their responsibilities and deny their mistakes. Even with proofs and photos! They just wanted to kill time and ignore their mistake! They don’t speak a proper English as well, other than being rude and incompetent! Please don’t waste your time and money on these BS apps. What a shame! 🤦🏻‍♀️😖😣😩🤬”

Shein 1 star review on 27th May 2022

Posted 1 year ago

“I am livid! the cost to ship a return back to you is R1500.00!!!! which is practically the same price I paid for the entire order! I knew there was a catch somewhere with SHEIN! Never again and I am about to give you a "wonderful" review! This is ludicrous!”

Posted 1 year ago

“Beware I bought items from Shein over $400 but half of my order were made with cheap materials. I returned them, they acknowledged receipt but kept tossing me about my refund. I used afterpay for the purchase which I already made part payment my refund could have covered the rest of the items and money I owe afterpay but Shein has still not refunded the money to my original payment method which is afterpay.”

Shein 1 star review on 24th May 2022

Shein 1 star review on 24th May 2022

Shein 1 star review on 24th May 2022

Shein 1 star review on 24th May 2022

Shein 1 star review on 24th May 2022

Shein 1 star review on 24th May 2022

Shein 1 star review on 24th May 2022

Shein 1 star review on 24th May 2022

Shein 1 star review on 24th May 2022

Shein 1 star review on 24th May 2022

Shein 1 star review on 24th May 2022

Posted 1 year ago

“Horrible! They don’t refund! Keep coming up with lame excuses! Never use it!”

Posted 1 year ago

“Beware the handling fee! I just returned some items to Shein and noticed that I didn't get a full refund. They pointed to their terms and conditions which refer to deducting postage and a 'handling fee' from the refund and confirmed that I had been charged a £53 handling fee so be aware of this when ordering!”

Posted 1 year ago

“NO phone number given for customer service NO email or link to cancel items that have not been delivered or are in transit BAD BAD COMPANY, DO NOT ORDER”

Posted 1 year ago

“SHEIN Canada has no concept of customer service. I am trying to obtain assistance in returning an order that arrived last week and yet my order history is empty so I have nothing to choose in order to get my return label. The phone number is out of order and the chat bot is absolutely useless. I will NEVER order from them again and if my situation is not rectified I will escalate my action.”

Posted 1 year ago

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Shein is rated 2.0 based on 1,421 reviews