Shein Reviews

Name: Shein
Rating: 1.88

1.9 Rating 1,689 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,689 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 20th September 2025

Sam

Frances Sherwin

Anonymous

Anonymous

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience with SHEIN. They choose a new delivery company for an order called PAACK. This company mentioned that my package was delivered a provided a fake signature without my ID number. When I contacted SHEIN they simply told me they cannot do anything. After a lot of backs and forth I have give up. I have lost 59€ but I will be sure never to use this terrible company again”

Helpful Report

Posted 1 year ago

“I’ve been a loyal Shein customer for a long time. Recently, due to a health issue, I couldn’t return an item on time (exceptional circumstances). Despite explaining my situation (and requesting a chance to exchange the items size at least ..) my request was denied, and the escalation was never raised. My ticket was closed and marked 'COMPLETED'. I feel ignored and will never use the the shop again. I understand return policies, but exceptional cases should be handled with empathy. Disappointed with the lack of flexibility.”

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Posted 1 year ago

“I really hesitated before buying from Shein. I read the reviews before I ordered, but the cuteness of their things won out and I ordered 3 items. All 3 came and were of extremely poor quality. I had been assured that returns were free, but when I went to return all 3 (in the same package) I was charged $10 which was deducted from my refund amount. I've learned my lesson, I won't be ordering from them again, no matter how cute. Just deceptive and poor quality.”

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Posted 1 year ago

“dont ever buy at Shein if u dont want no headaches. I ordered a greenhouse came with 2 long and large boxes. when I opened the boxes all part are there but no hardware and screws. so I decided to return it and Shein provided only one shipping labels and brought it to UPS and the other box costs $360 to ship it back. Shein said they can only provide 1 label. Don’t trust Shein or Temu if u dont want headaches.”

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Posted 1 year ago

“Do not trust this company I gave them my correct address and they said that they could not delivery because it was wrong. you now know how they scam you. I verified my address several times”

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Posted 1 year ago

“Over 3 months still haven't return my refund money, horrible”

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Posted 1 year ago

“SHEIN has a data breach and made purchases using my card without my knowing. I had to cancel my card and reach out to all of my accounts with that card. When I contacted shein, they did absolutely nothing to rectify the situation. I will never shop here again. I feel good about that as well because who wants to shop at a place that has child labor rumors flying around?”

Helpful Report

Posted 1 year ago

“I'm extremely frustrated with @SHEIN_official. I returned poor-quality items over two weeks ago and got confirmation of my refund, but I still haven't received it. The chatbot is no help, and my credit card company says to resolve it with the merchant. Can someone please assist? #CustomerService #Help #Refund”

Helpful Report

Posted 1 year ago

“Beware!!! Very disappointed! Always bought things here and never had problems with returns. My daughter's wedding is coming up soon and since the budget is small we decided to buy several wedding dresses on Shein. Unfortunately the dresses did not fit and it was decided to return them. I am a neat person, always keep an eye on things and always carefully fold the things that did not fit and return them as quickly as possible. All the dresses were checked before returning, we did not even wear several dresses, since the quality of the material was cheap. I packed them and made a return. And then Attention!!!! Shein sent me an email that the dresses did not pass inspection and will be returned to me!!! What??? I am horrified, I am 100% sure that they are fine!!! I wrote them an email, tried to connect in chats, but it is useless!!! I did not receive any answers, there is absolutely no feedback!!! Unfortunately, before all these events, I ordered 10 more dresses from them. They arrived and I didn’t even open them, I returned them, and again they arrived that they didn’t pass inspection. It looks like they make money this way!!! Beware!!!”

Helpful Report

Posted 1 year ago

“The pricing is fair, and they offer a good range of products, but their customer service is severely lacking. My order placed during Eid arrived with an open package and several items missing. Despite my repeated attempts to contact customer service, I received no satisfactory response until they finally agreed to issue a refund for the missing items, and suggested I reorder the items. This experience has left me questioning how reliable your service is.”

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Posted 1 year ago

“Става дума за доставка Кипър, от 2 месеца насам поръчките се доставят с огромно закъснение моля ви направете нещо по въпроса няма как поръчка да се доставя за 30 дни при обявен срок от 7до 15 работни дни”

Helpful Report

Posted 1 year ago

“Absolutely disgraceful service from SHEIN. I sent a parcel back using their provided returns label, but they have refused to refund me because their couriers lost the parcel. This is beyond unacceptable. When I pushed for a resolution and outlined the legal obligations they have, their response was to simply close the case each time. This isn’t just poor customer service – it’s fraudulent behavior. They are shirking their responsibility and leaving customers out of pocket for their mistakes. SHEIN's lack of accountability and blatant disregard for consumer rights is appalling. They are quick to take your money but completely abandon any sense of responsibility when things go wrong. I urge everyone to think twice before purchasing from SHEIN. If you value your money and expect even a basic level of customer service, look elsewhere. This company doesn’t deserve your business. They are a disgrace to the retail industry and should be avoided at all costs.”

Helpful Report

Posted 1 year ago

“I spent $447 for my order. I wasn’t happy at all with the stuffs you delivered to me. They are not look the same on your website. Cheap material and defective items”

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Posted 1 year ago

“DO NOT ORDER FROM SHEIN! They have refunded me the wrong amount and are refusing to give me my money back!”

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Posted 1 year ago

“Ordered a summer top and so5mething else was sent in its place twice, same shirt both times. Not very happy with this place. Also it took 2 months to get the order. Thru with this place. Ct”

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Posted 1 year ago

“Just spent $150 shopping, I am very disappointed with everything! Seeing everything online looks beautiful! First of all the quality is horrible! It’s totally different from what you see! I am not a happy shopper!”

Helpful Report

Posted 1 year ago

“I didn't receive my package “No customer service and if you ask for refund they wipe the order completely - packaging poor quality extremely poor Shein - if you really want to resolve the issue, I would be happy to speak or chat with a representative, but so far you have not provided that option to resolve the issue”

Helpful Report

Posted 1 year ago

“Should of read the returns experiences before placing an order. I now have a cheap outfit that is too big. I am not even going to attempt to return my order, just put it down to experience.”

Helpful Report

Posted 1 year ago

“WARNING: DO NOT USE! HORRIBLE TO DEAL WITH. REFUSES TO GIVE REFUNDS, JUST KEEPS YOUR MONEY AND DOESN'T MAKE IT RIGHT!”

Helpful Report

Posted 1 year ago

“I just deleted their app and sent their emails to spam. They never had quality products and the sizes were always hit or miss. But in the last several months EVERY single item I ordered from them was a complete waste of money. Their return policy also went downhill. I just found out that if I return the last piece of garbage I received today, they are going to subtract almost $8 shipping fee from the refund, which makes it irrelevant. The customer reviews on SHEIN are also unreliable because they encourage and reward only good reviews. I’ve never seen published my bad reviews on their site. So I’m done with them. Hopefully Temu doesn’t follow their path.”

Helpful Report

Posted 1 year ago

Shein is rated 1.9 based on 1,689 reviews