Sofology Reviews

1.2 Rating 1,627 Reviews
5 %
of reviewers recommend Sofology
1.2
Based on 1,627 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Sofology Reviews

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2022
Brian Hayden
Sofology 1 star review on 3rd December 2022
Brian Hayden
Sofology 1 star review on 3rd December 2022
Brian Hayden
Sofology 1 star review on 3rd December 2022
Brian Hayden
Sofology 1 star review on 19th October 2022
Leonie Kearns
Sofology 1 star review on 19th October 2022
Leonie Kearns
Sofology 1 star review on 19th October 2022
Leonie Kearns
282
Anonymous
Anonymous  // 01/01/2019
Absolutely shocking service from Sofology - I have now twice waited in for my sofa to be delivered on the booked day and it has not arrived, with nobody at Sofology able to explain why this is the case. I am now left having spent several thousand pounds on a sofa and having no assurance that it will ever turn up. The warehouse apparently have no ability to speak to the delivery drivers in question, and on both occasions the driver has just 'decided' to miss me off the list and refuse to answer any calls, all day, from the warehouse. Absolutely shocking customer service. If I knew this would be the case, I would never have ordered with them.
Helpful Report
Posted 1 year ago
Do don't waste your time purchasing products from Sofology, They are all nice and eager at the purchase stage then once they have received your payment they just do not want to know you. The customer service department has clearly been trained/briefed to lie to customers rather than remedy problems and complaints. The system seems to have been engineered to frustrate and halt complaints rather than address them. We had incorrect furniture delivered to us on 3 occasions with Sofology making no effort to assist in remedying the situation. On numerous occasions the customer services were clearly giving false information. Worst purchase experience we have has in 25 years.
Helpful Report
Posted 1 year ago
Avoid sofology! They are un trustworthy and unreliable. They do not respond, deliveries are never within the stated period, no communication. Please avoid. I have waited 3 months for a delivery that was meant to come within 3 weeks! I have attempted to raise complaints, they do not acknowledge or address it. I have used several contact channels incl. social media, responses as always are what you want to hear but NEVER actually happen! After over 3 months the item gets delivered, when it arrived im told they don’t have the tools to build the sofa so it needs to be redelivered!!! For the amount of money that sofology charge for a sofa the level of service, quality of communication and general approach is terrible! PLEASE PLEASE be careful, they will tell you everything you want to hear then not follow through.
Helpful Report
Posted 1 year ago
My wife and I who are pensioners were told when we were buying this leather suite that it was a superior grade leather and would not stretch. After two years and with little use it has stretched an excessive amount and looks like a ten year old suite.We are still paying for the suite and rang Sofogy to complain only to be told that this was normal and I did not have a valid complaint. Do not buy furniture from this company if you are expecting any after sales service. Whilst the furniture looks good in the shop it ages and deteriorates very quickly. Remember this review when you are considering buying furniture from Sofology. Brian Hayden. Liverpool.3/12/22
Sofology 1 star review on 3rd December 2022 Sofology 1 star review on 3rd December 2022 Sofology 1 star review on 3rd December 2022 Sofology 1 star review on 3rd December 2022
Helpful Report
Posted 1 year ago
Purchased 2 sofas in April!! Did not fit up my stairs when delivered in October .. the store then gave me only one option and that was to lose 40% of the price I paid and then pay some more money to choose another sofa type .. was promised delivery on 28 th move 22 .. no sign of the sofas yet .. and no way of contacting them as the phone number given just cuts you off and says there are too many calls ( I wonder why) .. avoid my Sofology at all costs .. you will have deep regrets if you buy anything from them
Helpful Report
Posted 1 year ago
Terrible service at sofology, we ordered our sofa in July and was told we'd have it by beginning of October, it's now December and nothing, after countless phone calls chasing it up and being give various excuses we are now being told it's not even been made yet and they don't know when it's going to be ready, so looks like we're sitting on the the floor for Xmas, thanks a lots sofology. Wish we'd never walked in the shop, AVOID. (Order number 3234732/1)
Helpful Report
Posted 1 year ago
FRAUDULENT COMPANY I purchased my sofa from this ‘company’ (without checking the trust pilot reviews, which i pray i had done before hand). Whilst purchasing the sofa i had a very pleasant experience which normally is the case with sales people to lure vunerable clients into buying. After purchasing the sofa i had no issues with it until 3 months later where i started noticing the padding of the cushions getting weak and the armrest coming apart. My initial reaction was to go back to the store i ordered it from, when doing so the polite staff member pointed me towards contacting customer services via email/ phone. I contacted customer service by email, to which i got a fairly quick response, however AFTER me describing the issue i had NO reply. I then went and phoned the customer support team. The staff memeber i spoke to was ever to polite dealt with the situation as professionally as he could, sent out a technician to check the sofas. Technician arrived, checked the sofa, CLAIMED THE SOFA WAS IN BAD CONDITION THE PADDING SHOULDNT HAVE GONE DOWN, he even sat on them and claimed they are WEAK (this is all an act they get paid to do this) . After writing everything down on his report i had a call this morning from one of the staff . NATALIE BRANIGAN, who quite frankly i think is UTTERLY RUDE AND UNPROFESSIONAL. Claiming the sofas cannot be repaired under manufacturers warranty only the handle will be repaired. I am disgusted by her behaviour and this ‘companys’ resolution service, i purchased this sofa with no problem paying yourselves only 6 months ago , is this how customers are treated? Every single one of the padding in the cushioned had weakened, when going back to check the cushions on the store sofa they were perfectly fine assuming so many people sit on them daily. i just merely wanted a repair or the cushions fixed! Especially after paying £2799 for the MIDAS SOFA. I didnt expect rude unhelpful responses from the staff when all i have done it co operate. To add to the situation only 2 weeks ago i purchased ANOTHER sofa to gift to my mum from the company another £4000 spent , if i had known this was the response i was going to get i would never ever buy from them! DO NOT BUT FROM THIS COMPANY THEY ARE FRAUDS ONLY THERE TO TAKE THE MONEY. QUICK ENOUGH TO MAKE YOU PAY , not so helpful on repairs or bothering to repair
Helpful Report
Posted 1 year ago
Didn't even want to give Sofology the satisfaction of 1 star... Absolutely DISGUSTING company and AVOID AT ALL COSTS!!!!!!!! I wish I read these reviews before placing an order, but with such a big well known company like Sofology you just don't think too (my god what a lesson learnt). I had my delivery date booked in and a time slot received so I booked the day off work and waited in. They were supposed to delivery between 6am-9am and I was delivery number 2 out of 11. It got to 10.30am, still heard nothing, no call from driver, nothing (they state they will call you 1hr before arriving). I checked the tracking and it said 'we are currently making delivery number 6, you are delivery number 2'. I then called the customer services, and he called the depot to see if they could contact the drivers direct to see what was going on, shock they couldn't get through to the drivers so I left all my details for them to call me back the minute they have any update. 7 hours later still NOTHING!!!! I call them again, only to find their customer service line is now shut!!! I checked my tracking and it said 'we are currently making delivery number 10, you are delivery number 2'. I knew the drivers obviously couldn't be arsed to deliver my sofa as i live in an apartment block with no lift. I waited in ALL day, cancelled my evening plans thinking they may turn up, but nope, nothing all day. I then call their customer service first thing the day after and complain and ask what the hell is going on, after I have paid £100 for delivery and your delivery men can't be arsed to deliver my sofa!!!!!!!!!! They looked into it and it stated on the system my sofa had a status of 'returned to warehouse'. How can a sofa be returned when no attempt of delivery was made??? I wanted answers so demanded more, she then stated it looked like the delivery driver had a 'family emergency' that day so couldn't complete my delivery. What a load of BS I was number 2 which meant the second delivery of that day, so how did they manage to deliver the other 10 that day???? I then had to wait until my sofa was scanned back into the warehouse for me to rebook delivery - at this point i was thinking how damaged will my sofa be, being lugged round in a truck all day to be shoved back in the warehouse to then be sent back out again??!! I had to call sofology numerous times to rebook this delivery when they promised they would call me. I got this rebooked, and had to have my BF sit in with me as (from reading the reviews whilst all this was going on), I knew I would have a problem with the delivery men and the access to my flat. He went downstairs and dealt with them, I had no involvement as I didn't want to speak to them - and he came back upstairs saying that at first they looked at the front door to the apartment block and said nope this wont fit!!!!!!!!! and then called the other driver out the van to have a look and he agreed!!!! my BF said very sternly you WILL get that sofa up there what ever it takes, and oh shock.... the sofa did fit up the stairs fine and in my flat fine!!!! Sofology have promised me compensation for all this stress, but they are now not answering any of my emails / calls. After paying £1500 for a new sofa and £100 for delivery fee I am absolutely DISGUSTED IN SOFOLOGY - worst company there is out there and their lack of customer service is appalling. I will constantly be contacting them for my compensation, as the sofa's cushions itself now have all started to sag - I HAVE ONLY HAD IT 1 MONTH!!!!!!!! AVOID AT ALL COSTS PLEASE
Helpful Report
Posted 1 year ago
I CANNOT EVEN BEGIN TO EXPLAIN MY ANGER AND DISAPPOINTMENT WITH SOFOLOGY, PAID FOR DELIEVERY, TOLD IT WAS COMING FRIDAY EVENING, NO SHOW, NO CALL NOTHING, TO CALL SATURDAY MORNING AND BE TOLD WE ARE OUT OF AREA FOR DELIVERY, NO SHOW SATURDAY, CALLED BACK SUNDAY, AFTER RECIEVING AN EMAIL TO SAY I WAS ON SUNDAYS RESERVE LIST, NO SHOW, THEN BOOKED IN FOR TUESDAY AND AN EMPTY VAN TURNS UP - NO APOLOGY NO COMPENSATION NOTHING. ABSOLUTLEY DISGUSTING WILL NEVER BUY FROM THEM AGAIN!!!!!!
Helpful Report
Posted 1 year ago
TERRIBLE! Do not buy from here. I spent HOURS on hold with their awful customer service who would refuse to cancel my order even though they have no idea as to when its going to be delivered. Apparently them not having the materials to sell the items they are selling is "not their fault". Interestingly on the website they are still selling it with the same delivery time as mine. I passed that delivery timeframe one month ago.
Helpful Report
Posted 1 year ago
I have had to reject three sofas from this company, they said they would return my deposit after they uplifted the sofa, they are not returning my calls to schedule a uplift and now refusing to give me my deposit back. DON'T DEAL WITH THIS COMPANY
Helpful Report
Posted 1 year ago
Worst company to deal with. An utter waste of time and cannot get an order rite. AVOID AT ALL COSTS USELESS.
Helpful Report
Posted 1 year ago
Further update re missing scatter cushions.... after asking for illustrations of missing items promised replacements then emailed as they are made to order will be 4 to 6 weeks. I have a sewing machine - just send me the inners and material and I will make my own!!!!
Helpful Report
Posted 1 year ago
Arranged for delivery on a Tuesday afternoon when we would be in. Got message Monday evening advising delivery Tuesday morning. Rang helpline, 11th in queue. Got through and advisor said we couldn't change delivery as it was less than 48 hours. Told them they were the ones who had ignored our instructions. Advised would be £99 to change!!! This would be on top of the £90 we had to pay originally for delivery!!! Suite delivered but only my husband could make it to check everything was ok. He wasn't listening when we ordered the items so did not realise that 2 scatter cushions were missing...... emailed FOUR times - first 2 bounced back, third one ignored and 4th one answered. Said our email would be forwarded to 'replacement department'. Told items despatched, now a week later (today) they have been in touch to say they need a description of missing cushions even though they have been given one. Copied and pasted an image from their own site. This has been going on for almost 3 weeks.
Helpful Report
Posted 1 year ago
I wish i had seen this before I ordered this bedsettee £2500 for a pile of rubbish that has multiple faults and shockingly bad workmanship and is 2 different colours. They want to charge me 40% of the purchase costs as i dont want a replacement. Customer service is shocking. They do not case one jot! So disgusted.
Helpful Report
Posted 1 year ago
Do not buy from this company Sofia was supplied without bolts for feet. After chasing this 30 minutes on phone posted out to me to fit. After 4 days of usage Sofia has deformed seating area dented, leather forming into waves of excess material looks a right mess. Wish I had read reviews 4 K wasted now requested a refund (which probably won’t happen) rubbish product, service and after sales DO NOT USE THIS COMPANY
Helpful Report
Posted 1 year ago
Bought a chair 8 months ago. Only sat in it a couple of times and it tilted. Long session of emails, unanswered and attempts to call them. 6 months later an engineer condemned it saying it was unsafe. I asked for a refund but got no reply. Endless emails and attempts to call. I do not have the time to wait 40 minutes for the call to be answered. Appalling customer service and the store staff, whilst lovely can do nothing. Total waste of a lot of money.
Helpful Report
Posted 1 year ago
Ordered sofa beginning of August and was told when ordered over the phone expected delivery was 8 weeks. Heard nothing from sofology since so I have had to contact them a number of times to find out where the furniture is. I was told by 4 different members of staff (after me emailing, phoning and messaging) delivery was for 28th Oct and they apologised sincerely for the delay. I was contacted on 26th Oct to expect a call from the delivery team to book a 4 hour slot in for 28th. I took the day off work. Its now the 28th. No phone call, no delivery but my sofology account still shows the date 28th I have had to again phone, be put on hold to only be told its still not in there stock. Sort it out sofology. 39 weeks pregnant and still without a sofa which btw wasn't cheap.. £2499 on a sofa with a delivery charge of £99. Can't even get it delivered
Helpful Report
Posted 1 year ago
I received my insurance documents and was concerned that accumulated damage by my pets would not be covered (contrary to what the salesperson told me) so I decided to cancel my insurance. The insurance document states to return to the store where the purchase was made, and I would receive a refund for the insurance. I did this around October 1. Store: we never give refunds, you'll have to ring the insurance company on this number. Insurance company: impossible to speak to a person, you get stuck in a loop. Return to store. Why do you want to cancel? (I explained) They try, they get the same. Eventually (I think I was there an hour) someone called Sai rang Sofology customer services and passed me on. Sofology: Why do you want to cancel (I explained) ok, we will get someone to ring you to arrange the refund. I left. After 10 minutes or so, the phone rang. Hurrah, I thought . Sofology: Why do you want to cancel (I explained) Oh, I can't refund you. End of call. At home, I completed the cancel my insurance section in my my sofology account, no acknowledgment in any shape or form. I waited until October 7th, then rang Sofology. Sofology: Why do you want to cancel? (I explained). Yes, I will arrange for the refund, someone will ring you. 13 minutes on the phone. I waited until October 12th, then rang Sofology. Sofology: Why do you want to cancel? (I explained) yes, you will receive a refund within 10-14 days. 12 minutes on the phone. I waited until yesterday. Rang sofology. Sofology: Why do you want to cancel? Me: I'm not discussing that again. I have a right to cancel, where is my payment? (Put on hold, this call was 26 minutes long) Sofology: There's been a delay, I don't know why, but it should (I did note the word should, rather than will) be with you within ten days. I'm now getting emails saying my claim is resolved, it certainly isn't. The only phone call I have received from Sofology is to persuade me not to cancel my insurance. I have spent over 2 hours over the course of a month, so far, to get £144 refunded, when it took 30 seconds for Sofology to take over £1000 from my account. Why the store that took the payment cant issue a refund, I have no idea. This is absolutely appalling service.
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Posted 1 year ago
Sofas didn't even last anywhere near 12 months. Technician came out and said it is wear and tea. Sofas seats have sunk. Leather has severe discolouration. The 20 year old sofa we got rid of was in far better condition. So avoid the Cordelia sofa and more importantly avoid Sofology. Order number 2915271/1
Sofology 1 star review on 19th October 2022 Sofology 1 star review on 19th October 2022 Sofology 1 star review on 19th October 2022 Sofology 1 star review on 19th October 2022 Sofology 1 star review on 19th October 2022 Sofology 1 star review on 19th October 2022 Sofology 1 star review on 19th October 2022 Sofology 1 star review on 19th October 2022 Sofology 1 star review on 19th October 2022
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Posted 1 year ago
Sofology is rated 1.2 based on 1,627 reviews