Sofology Reviews

Name: Sofology
Rating: 1.22

1.2 Rating 1,655 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered our sofa originally 8 months ago now, first delivery attempt was wrong! Our corner sofa had an arm in the middle of it 🤦🏻‍♀️ After so much to and fro, we finally got to a resolution after having to drag a good will gesture out of them like getting blood from a stone. Fast forward another 4 months and the sofa was delivered WRONG AGAIN!! We try to get to a solution but customer services act like you are inconveniencing their day having an issue with the fact your sofa is wrong and there’s no hierarchy of management to speak to. Even emailing area managers warrants no response!! They take your money and do not deliver on their end of the agreement and act as though they couldn’t care less, this would never be allowed in any other business and what an embarrassment to work for such a horrendous company. I hope and pray they go bust as we have never had such a bad experience with a company before and all the negative reviews come as no surprise. We would much rather spend our money at a trustworthy establishment!”

Sofology 1 star review on 29th January 2022

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Posted 3 years ago

“Absolute POS product. "20 year guarantee" is misleading. That guarantee only covers the structure. Anyway I bought a £2000 sofa which is VERY expensive next to the competition, because I wanted a high-end product. Within the first year the electric recliner mechanism broke. Engineer who fitted the new one said 90% of his job is replacing those things. About one month after the 2 year warranty expired, the recliner on the other side broke. £143 to replace with a 12 - 14 week lead time. To order this you are expected to just bank transfer money to their be account. No acknowledgement, no order confirmation, you just have to wait 16 weeks and hope I guess? Anyway a couple weeks later the recliner on the other side, which was replaced”

Helpful Report

Posted 3 years ago

“Bought Sofaglide to protect new flooring which had been laid. Ended up with 2 massive scratches in the floor. Turns out they had forgotten to send the sofaglide, and so reject all claims for damage to the floor and have 'kindly' reimbursed me the £30. Really helped ease the pain of my new £2k floor being ruined. Shocking customer service and would not recommend to anyone.”

Helpful Report

Posted 3 years ago

“Six months wait I could except do to covid, but to be told on day of delivery they had lost my sofa how do use lose a sofa? After many many phone calls it never came to light although they kept saying it was in the warehouse which I found hard to believe, after 3 weeks of phone calls they agreed to give my money back which did go back into my bank very quickly. When I read about all those people with faults to their furniture that they can't get put right I feel I have had a lucky escape. I would never recommend anybody to get furniture from Sofology showrooms are lovely as are the staff its after sales which lets them down.”

Helpful Report

Posted 3 years ago

“Worst experience ever! Had to wait 6 months for the sofa to be delivered. When the day came , the driver advised that the 4 seater spilt sofa had been sent in 2 different colours ! We have one half brown and one half black! Driver advised it was best that they left it with us as it meant that the replacement would be sent quicker . This is not the case. I’ve had to call and email numerous times , waiting for hours on hold. By the 4th call I was told that the sofa would be reordered and we’ll have to wait till May 2022. I asked for email confirmation, again nothing. Called again this week to be told it’s now June 2022. Again no confirmation in writing . I was told that there was no one I could escalate this issue too. We also paid £40 for a care kit which we’ve yet to receive, that’s a 7 week waiting time. We’ve paid nearly £3000 for this sofa and been left with 2 miss matching parts. The customer service is so poor . Seems sofology are quick to take your money but not resolve a major issue . Never again!!”

Sofology 1 star review on 25th January 2022

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Posted 3 years ago

“Excellent service both in store and their customer service. Our suite arrived on the due date and we were kept informed of what would happen at every stage. we have no complaints at all about this company.”

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Posted 3 years ago

“AVOID LIKE THE PLAGUE!!! Agree with every negative comment here and they don’t even deserve one star! I have ordered my items in August, still have missing items in mid January and still haven’t been contacted by Sofology after me wasting so many hours waiting on customer service line day after day and having the same conversation with I guess pretty much all of their customer service staff by now. Huge let down!”

Sofology 1 star review on 24th January 2022

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Posted 3 years ago

“Bought a linara sofa from sofology. Almost immediately we had sagging problems. Sofology have sent out two experts(term used wise) to assess. Both didn’t sit on the sofa. Both turned sofa upside down and said webbing ok and left. Sofology won’t send anymore people out to look but said I can do my own report if I want although I doubt it will do any good. I even said I would have the one in the Doncaster showroom as that one seems fine, but not allowed that one. So I have said I want a repair or refund as sofa is not fit for purpose but sofology don’t want to know. I would avoid these clowns at any cost.”

Helpful Report

Posted 3 years ago

“No regard for data protection. Looks like they use a foreign company to send marketing emails to avoid data protection laws. I am getting marketing emails from them. No contact email whatsoever to contact them, only a phone number to the sales department who don't care. No reply from Facebook messages either.”

Helpful Report

Posted 3 years ago

“Terrible service, sofa arrived late with marks on. 3 months later after the sofa was delivered I have still not received the cleaning and protection products I was advised to buy to keep my sofa looking good. After sales service and communication is diabolical.”

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Posted 3 years ago

“Linara sofas sagging within days. The cheap filling is a disgrace. Nearly£4K for a pile of junk. There’s even a fb page for cheesed off customers. Customer services nightmare to deal with and technicians like robots spilling the company spiel about how normal this is. Just avoid at all costs.”

Sofology 1 star review on 21st January 2022

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Posted 3 years ago

“Thank you for arranging my refund so quickly which was paid into my account within 3 days. Your customer service was professional and friendly. Thank you for all your help and we still love the lounge suite we purchased from you.”

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Posted 3 years ago

“Excellent service from start to finish .Wouldn't go anywhere else”

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Posted 3 years ago

“We ordered a sofa and chair from Sofology p, Poole in September 2021 with an expected delivery date of 18th December 2021. Amazing customer service in store. We then read all the negative reviews and were really concerned if we’d made a terrible decision. At the beginning of December we were advised by email our furniture had been delayed and we thought oh no is this where it all begins. However we then received an email saying they expected the furniture on 8th January 2022. We received a phone call on the 11th January to arrange a delivery which was booked for 18th January. We got a text the day before advising us of a 4 hour time slot for the following day. The delivery came in the promised time slot and the delivery men were very polite, unpacked the furniture,made sure all the recliners worked and that we were happy with everything. In light of all the terrible reviews I thought we should put a good one showing they can get it right, maybe we were lucky but we cannot fault them.”

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Posted 3 years ago

“Totally agreed with all negative reviews. Just no words to express our disappointment! Do yourselves a favour and simply avoid this company. I'm certainly in opinion that someone (hopefully there is a lawyer in the readers) must gather all these bad reviews, bind them into a thick folder (containing all customers info) and sue Sofology company in the court for being quick in swallow customers' money but providing zero customer service, not delivering the ordered products as promised etc etc. Any one volunteering? It is simply a systematic fraud! Happenes again and again to each client who falls into their trap.”

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Posted 3 years ago

“if i could give no stars i would these are so bad it's beyond belief. customer service the worst i have witnessed”

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Posted 3 years ago

“Dreadful experience. Sofa ordered 4 months ago. Full balance taken a month ago but one sofa went missing then found but unable to determine how it could be delivered. Sofology cancelled my order and refunded my money without any final discussion. Absolute disgrace. Do not shop with these time wasters!!!!!!!”

Helpful Report

Posted 3 years ago

“If very briefly: worst experience with this company. Yes, at the end I received my armchair, but untlil that I had to do so many calls, wait, constantly re-book delivery slot. Every time I was told that I will get a message informing about delivery slot and ofcourse on an day there was no message, no delivery, nothing. And again queueing an hour on a phone, tryng to get a new slot and story repeats...Just save your nerves and choose diferent company.”

Helpful Report

Posted 3 years ago

“Ordered sofas at Solihull branch in July paying cash at £2760. I was in no rush for them to be manufactured as my sofa at home was only being replaced due to changing room colour. After having emails and phone call confirming delivery in nov 2021 I booked day off work and donated my old sofa to a hospice shop. On day of delivery I had phone call saying my sofa wasn’t ready with no expected delivery date to give me. A delivery date was given for jan 8th 2022 and when sofa arrived ( in a battered old van driven by couriers) it was found that it had been manufactured in the wrong colour. After refusing to take the sofa it was loaded back on the van and I visited sofology Solihull for a refund. The refund was prompt but no explanation was given to me after waiting 7 months for a sofa. Please do not use this company, as now I have to order another sofa elsewhere after being without since early nov 2021.”

Helpful Report

Posted 3 years ago

“Absolutely shocking customer care. Waited 8 months still no sofa time after time of false promises. DO NOT USE THIS COMPANY !!!!”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,655 reviews