Soufeel Reviews

Name: Soufeel
Rating: 3.67

3.7 Rating 867 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

Questions

Metrics

3.7

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tracy was so helpful and kind with all my questions, she made the whole experience great! Exceptional customer service. I will shop with them again!”

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Posted 4 years ago

“I love my personalised gifts there ace & delivered very quickly x”

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Posted 4 years ago

“Absolutely disappointed with my keyring nothing like what you advertised!!! The photo doesn't even cover the whole keyring!! Worned all my family and friends not to order from you!! Not worth the money I paid. Was ment to be an Xmas present but there was no way I was going to use it so having to find something else at last minute!!!!”

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Posted 4 years ago

“Excellent product... also had an issue with customs charges invoice these also got back to me when I asked about this and also received refund for these charges.... could not be happier .. Lee”

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Posted 4 years ago

“Think wife gunna love it thank you its beautiful”

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Posted 4 years ago

“Worse company I have ever ordered from ! I ordered a locket for my Nan after losing my grandad ... I ordered this for her on the 12th November and it’s still not even been sent off yet !! The person I am dealing with by email hasn’t helped at all, only to offer me 10% off my next item !! Like hell am I ever ordering from them again !! How can a locket take over a month to be sent off !!!”

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Posted 4 years ago

“Great customer service!”

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Posted 4 years ago

“Tracy was very helpful💕💕”

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Posted 4 years ago

“I have not yet received my order so I can not review the products yet, but I had to contact customer service and I received excellent customer service. My issue was handle quickly and professionally with no issues amd really appreciate the great customer service I received.”

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Posted 4 years ago

“Wonderful product. Fast delivery would definitely use again”

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Posted 4 years ago

“Unhelpful and lied about delivery status. Took forever to respond to queries and still not resolved 6 weeks later”

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Posted 4 years ago

“Made up with my purchase, took bit longer with way post is, but when contacted was very helpful.”

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Posted 4 years ago

“The person I worked with was super helpful and replied quickly. It was a good experience.”

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Posted 4 years ago

“I ordered this and it got lost, after speaking to the customer service team they were able to sort my issues with ease and speed! i would definitely purchase again :)”

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Posted 4 years ago

“Beautiful. Love what I ordered. Thank you SoulFeel. I will definitely recommend you to my friends and family.”

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Posted 4 years ago

“The product is absolutely amazing !!! My custom made keychains look great !!”

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Posted 4 years ago

“The product is absolute amazing. I am so pleased with it and i hope my mom and dad are when they get it for christmas!”

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Posted 4 years ago

“Great service I sent the wrong address emailed them and they fixed it”

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Posted 4 years ago

“Thank you Soufeel for my amazing personalised watch. Thrilled with the quality and service. Can highly recommend.”

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Posted 4 years ago

“I made a mistake and for got my apt number and Tracy help me out with ease .the panic was gone as she walk me through it.thank you .as she fixed it up.merry Christmas the gift I ordered is very important to me .”

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Posted 4 years ago

Soufeel is rated 3.7 based on 867 reviews