Soufeel Reviews

Name: Soufeel
Rating: 3.61

3.6 Rating 901 Reviews

65 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.6

Based on 901 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

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“I really like it”

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Posted 5 years ago

“I just received my order, is the worst purchase I ever made in my life. The item that I received has nothing to do with the item that is advertised on the website and I paid for. I am really really disappointed, is the 1st time that I feel to feel such a rwally bad revision but you deserve it as a company because you are just lying your customers. I wish I never had made a purchase with this company. It was my first and the last one.”

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Posted 5 years ago

“I used the chat option through their app and got extremely fast and helpful service! Amazing, highly recommend!”

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Posted 5 years ago

“Here is another review after they say I left a review I got an email from soufeel to take it down and they will refund me, this was 3+ days go, I replied with I want a full refund and if they issue that and a written apology I'd consider removing it, this is a pure 100% scam after reading all the reviews, and my last one, they asked me to remove it, because will cause there company problems in the long run, a racist company, and wouldn't even let me speak to a manager, dont waste you money or time, dont order from this site”

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Posted 5 years ago

“Good and fast communication help me change my order on time also amazing jewelry”

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Posted 5 years ago

“They change my address”

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Posted 5 years ago

“My package came destroyed and the charms in in it too! But through excellent customer service and support we resolved the issue and I'm getting my charms soon. Hopefully with no damage.”

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Posted 5 years ago

“Very impressive”

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Posted 5 years ago

“Delivery took a long time but happy with the product”

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Posted 5 years ago

“Very fast customer service helped me adjust the pic for my order. Can’t wait to see the items I ordered.”

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Posted 5 years ago

“They are amazing and have great customer support”

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Posted 5 years ago

“It was very good and easy”

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Posted 5 years ago

“I really love it”

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Posted 5 years ago

“Great customer service”

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Posted 5 years ago

“Great customer service and very affordable!”

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Posted 5 years ago

“Very helpful and gave me a refund on unwanted item! Thanks”

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Posted 5 years ago

“This company is a scam, I ordered a Personalized diamond painting for my girlfriend, of our kids, they make my kids black and multiple colours, when I ask for a refund they offered 10%, i paid 6.99 for postage to have it delivered within 5-8 days, toke 3 weeks after sent to arrive, this is a racist company with now respect for people, I warn people who are going to buy from these people, dont, they dont take responsibility for there mistake, they take more then 48hrs to reply, and the company contact number doesn't work, I've asked for a manager several times, and they didn't provide one, this cause my family to be upset because the item made our kids look horrible, dont buy go somewhere with no bad reviews, this company has tons of bad reviews”

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Posted 5 years ago

“Thank you so much for excellent service. My parents were so happy with the gift.”

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Posted 5 years ago

“amazing work i love it”

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Posted 5 years ago

“Amazing customer service and products. The only downside is shipping takes some time but it is absolutely worth it.”

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Posted 5 years ago

Soufeel is rated 3.6 based on 901 reviews