Soufeel Reviews

Name: Soufeel
Rating: 3.67

3.7 Rating 867 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and very affordable!”

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Posted 4 years ago

“Very helpful and gave me a refund on unwanted item! Thanks”

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Posted 4 years ago

“This company is a scam, I ordered a Personalized diamond painting for my girlfriend, of our kids, they make my kids black and multiple colours, when I ask for a refund they offered 10%, i paid 6.99 for postage to have it delivered within 5-8 days, toke 3 weeks after sent to arrive, this is a racist company with now respect for people, I warn people who are going to buy from these people, dont, they dont take responsibility for there mistake, they take more then 48hrs to reply, and the company contact number doesn't work, I've asked for a manager several times, and they didn't provide one, this cause my family to be upset because the item made our kids look horrible, dont buy go somewhere with no bad reviews, this company has tons of bad reviews”

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Posted 4 years ago

“Thank you so much for excellent service. My parents were so happy with the gift.”

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Posted 4 years ago

“amazing work i love it”

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Posted 4 years ago

“Amazing customer service and products. The only downside is shipping takes some time but it is absolutely worth it.”

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Posted 4 years ago

“Amazing I love everything it was very surprising how great the quality is.”

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Posted 4 years ago

“I love their watches. This was the second one I purchased and it was perfect just like the first one. Great quality!”

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Posted 4 years ago

“I’m ver satisfied with the product it was exactly how I exotic to be and the wait wasn’t that bad”

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Posted 4 years ago

“I love it”

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Posted 4 years ago

“I had an issue with the address and it was fixed ASAP! So excited for my product to come in.”

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Posted 4 years ago

“Very cute job! Looks very neat and put together! I loved it”

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Posted 4 years ago

“When i emailed them they contacted me within 24hours To let me know about my item my sister was happy with the lamp cause it was for her birthday. Price was brilliant.”

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Posted 4 years ago

“Had difficulties with order but was helped out fast and easy. Tracy worked with me very well. Satisfied customer.”

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Posted 4 years ago

“Great support”

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Posted 4 years ago

“Helped me with a query very fast!”

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Posted 4 years ago

“It’s very pretty my sister loved it.I have a few friends that wants to order some globe”

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Posted 4 years ago

“I ordered a moon lamp and a mirror that reflects a portrait of my choosing when turned on. The order was placed in early December as Christmas gifts. Little did I know that these items are made overseas and it took until mid January to receive them. So expect to wait a VERY long time to receive them. When I received the items, boy was I shocked when I saw the packaging. Both items were taped together and put inside a single shipping bag with no padding or bubble wrap or anything. Absolutely no care was taken into the packaging of items that weee about to be in transit for weeks. When I opened the package, pieces of the items began falling out. I knew things were broken in shipment immediately. The stand for the moon lamp was broken into many pieces. It was quite easy to put back together so that was ok and forgivable. Once assembled the moon lap was actually VERY nice and gorgeous. My friend LOVED it as her Christmas gift. However the mirror was completely shattered and all of the electrical components of the item were gutted and completely useless. My other friend never got his Christmas present and i had to go pick out a new gift for him. Normally this kind of service would receive one or no stars if it were possible. However when I reached out to customer service, Tracy was very kind and helpful in rectifying the situation. She was always professional and understanding. It is because of her that they get the extra star. I would not recommend buying UNLESS they get their stuff together and come up with a much more careful way of shipping the items. Also, to be up front when ordering and on the website the extraordinary amount of time it takes for the items to arrive. I wish I could be writing a better review. But this was genuinely a 2 star transaction and only because of Tracy.”

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Posted 4 years ago

“After waiting almost 2 months for my package it did not only arrive late, but broken. So after all this frustration it got even worst when they told me that they wont give me my money back and that if i wanted to send it back i NEEDED TO PAY THE MAIL FEES. It is a company of scammers that fake most of the reviews online and just send items to influencers to clean a bit their image. So now im left with a horrible product that is damaged, 50 euros less and alot of frustration. PLEASE DO NOT SUPPORT THIS COMPANY.”

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Posted 4 years ago

“I was quite impressed by the photo blanket, the photo print and quality are very nice. It was a gift for my mom and she was really happy with it. It was for Christmas and came a little bit late but not long after Christmas”

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Posted 4 years ago

Soufeel is rated 3.7 based on 867 reviews