Soufeel Reviews

Name: Soufeel
Rating: 3.67

3.7 Rating 877 Reviews

67 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

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“The products are amazing! Only giving 4 stars because it did take about a month to get. But they came out great!!!”

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Posted 4 years ago

“Love the photo blanket . It was a gift to my sister of her beautiful boxer Ali Beale. Thank you Doreen”

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Posted 4 years ago

“I ordered end of last month I got a shipment status which said they are sent out But the tracking status has not changed since Feb 2nd I asked them, they said the order has already arrived in US, Custom has been completed But I made sure this with local post office They said they have not received my order yet They l lied to me I am really suspecting that they may be scammer”

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Posted 4 years ago

“Loved the item. Shipping kinda took a while but that’s about it”

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Posted 4 years ago

“As order, waiting was not that long. All was great!”

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Posted 4 years ago

“Was given another tracking number that helped me be at ease about my order timing and arrival. Was contacted within 48 hours when I had sent an email with a concern. I ordered jan 28th and it was delivered feb 16th. Was given a 9-15 day shipping time not including production. The item arrived just as pictured and I am very happy with the outcome of the product!!”

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Posted 4 years ago

“Perfect for cute and different gift 🎁😍”

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Posted 4 years ago

“I’m spite of covid and weather related issues. I got my product in amazing time and it is beautiful. Better than I could’ve hoped for! I will definitely order from here again!”

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Posted 4 years ago

“I am a returning customer! Great prices, beautiful jewelry and other items! I always received my order sooner than expected. Customer service is super friendly and quick responding if you need them for anything. Definitely ordering again in the future.”

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Posted 4 years ago

“SCAM ALERT!!! Never made or shipped item. Stopped responding to emails.I ordered in January Items was suppose to ship 2/5. It still hasn’t even been made. The one response I got was it might being getting made, it might have been made and failed inspection, or it might be waiting to be shipped. They would send me a tracking number when it shipped. That was on 2/9. I have to dispute the charge with credit card company. SCAm”

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Posted 4 years ago

“It took it a little longer than I expected. And when I received it in the mail my box was ripped. I just knew it was damaged. But when I opened it it was fine charged it up and it was absolutely beautiful my daughter and her husband just loves it. Thank you so much”

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Posted 4 years ago

“The customer service Tracy, really helpful with my order.”

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Posted 4 years ago

“I wish I had researched legitimate reviews before purchasing from Soufeel. I ordered a heart pendant for my daughter for Valentine's Day On February 3rd, paid for expedited shipping to get it here in a timely manner. I just looked up the order on Soufeel website and it won't even ship until after Valentine's Day. Based on the other reviews I have been reading, I am not confident the item will even be shipped. I will wait until next week and then contact my credit card company to resolve. At this point, I definitely warn potential shoppers to beware and avoid this company!”

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Posted 4 years ago

“Great customer service! I made an error on my order and had a response from Tracy within 24hrs. The keychain I ordered is really nice. So nice that I ordered another for my mother in-law :)”

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Posted 4 years ago

“The moon globe is very pretty everyone that saw it loved it ty for such a great job , cindy”

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Posted 4 years ago

“Cool little product ... Perfect gift for a friend or secret Santa. Good customer service too.”

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Posted 4 years ago

“I really like it”

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Posted 4 years ago

“I just received my order, is the worst purchase I ever made in my life. The item that I received has nothing to do with the item that is advertised on the website and I paid for. I am really really disappointed, is the 1st time that I feel to feel such a rwally bad revision but you deserve it as a company because you are just lying your customers. I wish I never had made a purchase with this company. It was my first and the last one.”

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Posted 4 years ago

“I used the chat option through their app and got extremely fast and helpful service! Amazing, highly recommend!”

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Posted 4 years ago

“Here is another review after they say I left a review I got an email from soufeel to take it down and they will refund me, this was 3+ days go, I replied with I want a full refund and if they issue that and a written apology I'd consider removing it, this is a pure 100% scam after reading all the reviews, and my last one, they asked me to remove it, because will cause there company problems in the long run, a racist company, and wouldn't even let me speak to a manager, dont waste you money or time, dont order from this site”

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Posted 4 years ago

Soufeel is rated 3.7 based on 877 reviews