Wilko Reviews

Name: Wilko
Rating: 2.84

2.8 Rating 578 Reviews

45 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.8

Based on 578 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is very good everyone was so friendly and very helpful when I was trying to find items I was looking for.”

Helpful Report

Posted 1 year ago

“I have tried to return pots. The description was incorrect. I thought they were terracotta and not plastic terracotta coloured pots. They will not let you return by post. I do not drive and cannot return via collection as I work up in London and cannot organise a collection. I cannot carry to work either has too difficult/awkward. Very poor service. I have no choice but to post to the Sutton store.”

Helpful Report

Posted 1 year ago

“Brilliant over and above service by Claire in Cwmbran shop We are elderly disabled Cancer sufferers Trying to get a certain colour of furniture paint to complete a recycle furniture project sold out online She rang local Wilko shops and found exactly what we needed and arranged for it to be kept for us Service like we got from Cwmbran and lovely Claire is rare in retail these days and Pontyool shop was equally accommodating We both left with a big smile Thankyou so much Great company lovely staff Never patronised us”

Helpful Report

Posted 1 year ago

“I was a long standing customer of Wilko despite the decline (which started about the same time the new CEO came in). I may buy the odd item again from them in store, (not at self-serve), but I will NEVER EVER buy from them online again, and I will NEVER buy from another business that uses Evri (Hermes) to deliver. They failed to deliver on three occasions. On the last occasion they even claimed they had tried to deliver - when I was sat in waiting for them! I'd advise you to think very carefully before buying from them online especially if the delivery is urgent, 'Next Day' to Wilko/Evri means maybe sometime next week, if you are lucky.”

Helpful Report

Posted 1 year ago

“Ordered online but I cant/dont want to return an item as my nearest Collect+ shop is a 15 mile round trip in a village I never normally go to OR a 20 or more mile round trip to a Wilko store. Moral ... If you order online from Wilkos, first check where your nearest Collect+ store is and dont bother ordering if you have to travel miles to drop off your return parcel. I offered to return the item, paid for myself using my local MyHermes, but Wilkos wont give you an address to return the item to by this method. Sorry, but I wont be ordering from Wilkos again.”

Helpful Report

Posted 1 year ago

“Purchased a snapscreen ,magnetic door screen,please do not purchase this item,started falling to bits after a couple of weeks ,stiching undone ,ribbon falling off ,magnets dropping off these can be dangerous to kids and dogs,tried to take back but would not do anything without the reciept,didnt want to know ,even with the original packing with barcode on. ,shocking.”

Helpful Report

Posted 1 year ago

“Received a broken wooden garden fence as I wasn’t in on its arrival, despite expecting an email to confirm delivery time. Therefore couldn’t refuse delivery. Sent damage photos and suggested a compensation refund and received a satisfactory amount. ( fence could be turned around despite damage) Communication was very good, if initially slow to begin with. Thank you for the resolution Wilko. Always been a fan of the brand and admire customer service in this instance. Only gave four stars due to the broken gate in the first place.”

Helpful Report

Posted 1 year ago

“Your warehuse staff are not up to the job. Orders are frequently packed with items battered and damaged. Sometimes worse than others.”

Helpful Report

Posted 1 year ago

“New cat litter tray liners are not big enough and are not fit for purpose. Will have to go to pets at home in future.”

Helpful Report

Posted 1 year ago

“Wilco Holton road Barry vale of glamorgan Staff member doing her shopping in works time and holding up the cash only til when there was a problem with the pricing of one item then went on to pay by contactless,5 people in front of me many others queuing behind me. Customer service getting worse since start of covid”

Helpful Report

Posted 1 year ago

“I always shop in wilko, buy now nearly all the tills are now self serve and the only one till left to be served by a assistant who was really quite reluctant to serve me until I said I would just leave my shopping and go else where. There are some of us that still liked tto be served by a member of staff”

Helpful Report

Posted 1 year ago

“A huge thank you to Sam. Her help when I contacted customer service went beyond belief. She was amazing. Sam a big thank you from me for your help and lovely sunny attitude. Xx”

Helpful Report

Posted 2 years ago

“Checkout in store is a customer service joke. Wanted to pay cash in the Leigh store, in a queue for 10 minutes while the only open cash till was dealing with 2 separate returns. All the while another assistant was shouting " Anybody paying with card use this till" Really annoying C B”

Helpful Report

Posted 2 years ago

“Sunderland store girl .her name.was amy was very help full order duvet set 4us. helpful freindly.thanks”

Helpful Report

Posted 2 years ago

“The lady on the till was very good and friendly”

Helpful Report

Posted 2 years ago

“Went into your store in Preston this morning, only wanted some dog dental chews for a pound, was told to wait in a long queue, only one lady serving, and one at the self service till, where you can only pay my card, doing nothing, ask her if she could take the pound , said no, ridiculous all them tills on a Saturday morning and no one on them, I wasn't going to wait in a long queue, just for one item, had to get to work, what's the point in having staff stood there doing nothing and getting paid and expecting customers with card to serve themselves, they are not self service tills, use to shop in your store alot, but not any more.”

Helpful Report

Posted 2 years ago

“Good friendly service”

Helpful Report

Posted 2 years ago

“Ordered some adblue on a next day delivery and paid £8 for delivery. The items never turned up. Trying to get a refund is an absolute joke. The courier company wilkos booked have lost the parcel and now i have to wait for them to find it and then return it to wilkos before i can get a refund. It could take weeks.”

Helpful Report

Posted 2 years ago

“DONT order online. Customer Service is a misnomer. Wasted days waiting in for deliveries or returns all down to a lack of customer service/discretion right at the beginning of my order. Hours wasted on the phone as well. Whilst the staff are polite they give the impression that whilst speaking nicely they are not interested in treating the customer as an individual and you can tell they are just ticking boxes. Why do you have to repeat yourself each time (security accepted). They should have notes and read them not expect you to repeat all the time. Whoever teaches the staff need major training themselves. Sorry to see a lot experienced like me but I have to admit I was in a way pleased to see I was not alone. Clearly all the negative reviews have made little difference. Dismal - no wonder we are in the mess we are as a country if this is illustrative of our workforce.”

Helpful Report

Posted 2 years ago

“The Shrewsbury store is getting a joke! Never any stock and using COVID as an excuse. Well I can get what I need from other stores the same size easily, so sorry you can't keep using that excuse. Shrewsbury moved from a large two level site to a small corner of a shopping centre. It went down hill from there with a vastly reduced range and vastly reduced stock level. They are supposed to be moving to bigger premises, but I seriously doubt it. I can see wilko closing all of its stores and going online. Fitting in with UN Agendas and the Great Reset. Upside, staff are always nice, friendly and cheerful. Feel very sorry for them. To sum it up, a once thriving and always busy large store, has been destroyed over an ever decreasing period of time by clearly inadequate top management and customer loyalty has been lost and will never return. My days of even bothering to look in wilko for products has now come to an end. My time is too precious to waste. Do check out your local Home Bargains, whom are clearly switched on and extending their range with Wilko type items, including DIY, paint, etc. Now that's a retailer with brains!”

Helpful Report

Posted 2 years ago

Wilko is rated 2.8 based on 578 reviews