Wilko Reviews

Name: Wilko
Rating: 2.70

2.7 Rating 625 Reviews

41 %

of reviewers recommend Wilko

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Metrics

2.7

Based on 625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered garden table and chair set 30/3/23 money taken strat away, promise of delivery before 12/4/23. No delivery and customer service say they have no record of my order even though I have sent email confirmation and bank screenshot. Horrendous company to deal with just want my money back!!”

Helpful Report

Posted 1 year ago

“Bought an item, it has parts missing and damaged, contacted Wilko they are useless 3 different people still no resolve worst customer service I have ever dealt with they are even refusing a refund, we will see about that.”

Helpful Report

Posted 1 year ago

“Appalling sevice from Wilko I have been waiting for a refund of £255.00 for a Yardforce mower ordered 3 weeks ago but had not arrived. Have been on the'Chat' about 10 times they say as soon as we get a response from Yardforce we will get back to you. Don't think Yardforce is ever going to get back to them or me as I have cotacted them as well. I have had to buy a mower elsewhere. At 74 I don't need this worry. Don't order any thing from Wilko they don't wan't to know.”

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Posted 1 year ago

“The service from Julie Jarrow branch was outstanding from start to finish helped with brands to brushes on the paint department knowledge was spot on so happy that she even helped me to my car as it was very heavy what a star ⭐✨”

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Posted 1 year ago

“Fabulous Help from Marie & Luca! They went above and beyond to help box up multiple plants so I could get them on the bus. This is not the first time Luca has been wonderful...He assisted My Mum on another occasion too!”

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Posted 1 year ago

“Good service off Dawn today . Very helpful . Wilko has been my favorite shop for years. Can always get what you want”

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Posted 1 year ago

“I ordered two 5 litre cans of paint, one of which had a split on arrival. Judging by the level of mess I suspect it was the courier who had done the damage as he completely ignored the 'This Way Up' sign on the parcel also. I asked Wilko for a refund and within 2 hours they had refunded me the full amount, (including the undamaged can) as well as giving me a further 20% discount on a future purchase. Excellent service all round!”

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Posted 1 year ago

“Online says you have deep sage paint in when you go in store out of stock ended up ordering online which is twice as expensive not happy”

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Posted 1 year ago

“Bird feeder payed £35 for a feeding station. Won’t stand up straight as the poles won’t go into the cross cross legs and so slants and falls over! Also the screws don’t turn properly to keep it sturdy !! Very disapointed oh and no water bowl!!!! For £35 absolute rip off !”

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Posted 1 year ago

“Definitely 5 stars for NAZ at Perry Barr Birmingham who went the extra mile for me to find some screws I needed. An asset to your store.”

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Posted 1 year ago

“Thankyou Connor for your help today..re my scooter. VERY much appreciated.”

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Posted 1 year ago

“Today I went into Wilco Coalville Leicestershire to buy a parcel tape gun. There were none to be found and nice young man named Marco said he would go upstairs to see if the one that showed was there , but came back with nothing. An security person came by and was asked if he had seen it and was told it was just inside by the door. He came back with it , I went to the till and a nice lady named Alison said it’s your lucky day this is the last one so it’s only £1.00 what an amazing experience. Well done Wilko”

Helpful Report

Posted 1 year ago

“Wilco.com online order. They refused to publish this review (I guess because they got it wrong twice). So that drove me to write about this poor experience and publish it far and wide. Wilco - trying to censor customers just doesn’t work and makes it worse! This is the review: Excellent ladder poor service from Wilco. The wrong ladder was delivered TWICE! To be fair, this was the fault of Werner as it direct shipped from them. I raised an issue with Wilco but they took so long to reply that I went direct to Wernerco who were great at replying but unfortunately shipped the same incorrect replacement. Wilco finally replied after it was all sorted. The only way to contact Wilco was via their web form and no other methods I could see. Unacceptable for this kind of issue. Ladder is fabulous though - light but sturdy with a really handy tool platform. We have 2.8m ceilings and this is the perfect size to do anything around the house. I can retire my existing really good but bulky and heavy ladder to the shed and keep this under the stairs for every day use (yes I do a lot of DIY!)”

Helpful Report

Posted 1 year ago

“Oven Gloves - Not fit for purpose. Burns to hand whilst retrieving tray from the oven. Oven gloves are what they say they are yet these are not fit for purpose. Please avoid as the danger could be worse for someone else.”

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Posted 1 year ago

“I popped into local Wilko a couple of weeks ago and saw Sharon, one of the staff there. She is always so lovely and willing to go that extra mile to help and nothing is too much trouble for her. I completed a review on line with the chance to win £100 and went through every step of the process when my review was accepted but unfortunately was then told by Sharon that this never reached them. This is not good but I wanted to give a big shout out to her and all the staff at Gorleston who are always aiming to please”

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Posted 1 year ago

“Terrible product ( wilko own label), awful customer service Avoid avoid”

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Posted 1 year ago

“Awful customer service, been trying to return an item that took too long to arrive, so no longer needed. Only to eventually open the box to find the whole plate set smashed anyway. Now refusing to give a full refund. It has taken weeks to get any sort of response from customer service. AVOID!”

Helpful Report

Posted 1 year ago

“Terrible customer service support - Phoned twice to chase an order that I hadn’t received & the first customer service rep just fobbed me off & did nothing to help resolve the issue whilst the second was incredibly abrupt - In my opinion anyone that can’t bear to listen to a customer complaint should not be in this profession neither should those who decline to help resolve customer complaints or issues… Way to go Wilko’s! I’ve been a loyal customer for many years but I’ll start shopping elsewhere following this”

Helpful Report

Posted 1 year ago

“Went to halesowen branch today 5.1.23, Mel very helpful and polite and took us to item required.”

Helpful Report

Posted 1 year ago

“I placed an order on 21/11/22 for £110 of goods with order number 001281866964. It was shipped with Evri and it was not delivered. I had not received the order by 5/12/22 and it was still showing on Evri's website as at the depot so I complained to Wilko about the delay and did not receive a response until 11/12/22 when they did not apologise, just told me EVRI had lost it and they would ship it again. They sent it with Evri again.... So the new order 001298235450 was shipped on 13/12 and was due to be delivered on the 14/12. The second order had not been delivered by 20/12 so I complained again. EVRI lost it again..... Funny that! Today I got a refund of £110.00 when I paid £115.95 for the order. WILKO KEPT THE £5.95 FOR THE DELIVERY CHARGE WHICH WAS NEVER DELIVERED! Unbelievable.... This has to be the worst possible service by a company ever - Wilko charged me for a delivery that never came - IT IS AN INSULT. I hope the staff at EVRI that "misplaced" my parcels enjoy them over Christmas..... Wilko, change your courier, change your response times to complaints and refund people in full!”

Helpful Report

Posted 1 year ago

Wilko is rated 2.7 based on 625 reviews