Wilko Reviews

Name: Wilko
Rating: 2.85

2.9 Rating 572 Reviews

45 %

of reviewers recommend Wilko

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Metrics

2.9

Based on 572 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On 29th I was served by very helpful and caring staff Kelly In Clacton branch Her humble attitude towards customer was commendable I was very impressed by kind and caring nature Over all all the staff is very helpful in the store Mrs Sood”

Helpful Report

Posted 1 year ago

“We always shop at Wilko and are satisfy with the goods and services in general. A trustworthy brand. The shops refunded us when they really had made mistakes or products have problems. However some young shop assistants have to learn to be more polite!”

Helpful Report

Posted 1 year ago

“Parcels gone 'missing' via courier, over charged on spray paint "deal", items arrived broken due to lack of adequate interior packaging, parcels arrived partly opened with items missing, small items packed in overly sized, wasteful packaging. Charged for items that were never delivered, the list goes on and on. Made complaints via email, telephone and live chat - no-one was able to help and they is little to no communication within Wilko departments. Over the last 5 or so years, the quality of the service provided by Wilko, both online and in-store has steadily declined, but this year has been markedly worse. Was once a long time advocate for Wilko, not any more. You can only give a company so many chances.”

Helpful Report

Posted 1 year ago

“The store only gives you a year to use your gift cards even with covid on other stores were extended it they then keep your money I find this disgusting I really really do”

Helpful Report

Posted 1 year ago

“Bought a tin of paint from store ran out no more stock in store order a tin online finished job and second tin was a lighter shade they wouldn’t do anything as I’d thrown away the first tin so didn’t have to batch number disappointed”

Helpful Report

Posted 1 year ago

“having placed a large order it eventually came mostly in one large box with no internal packing so everything was thrown around and knocked together, including a pack of 4 body wash bottles, still together in plastic shrink wrap. One item was not what I ordered so I went to the help section, could not find a phone number and there was no chat, so wrote an email but never had a reply so repeated the process several days later. The chat line was visible, but came up as not available, there was no sign of a telephone number so I had to write yet another email on the form. As I was about to click 'send' I got logged out of my account and had to start again ! Third time lucky the new email was sent, I had confirmation, but am still waiting for a reply.....this business needs to give online customers a much better service when they need to contact someone. No free delivery any more if you spend £100 and you get casual packing and poor options when something goes wrong!”

Helpful Report

Posted 1 year ago

“always well packaged and quicly delivered excellwent choice in shop”

Helpful Report

Posted 1 year ago

“I would like to leave a nice review on one of your members of staff called Elaine I went to the selve serve with my purchase and she was so kind and patient It was a pleasure and I left the store with a smile on my face. Thanks Elaine Kind regards Shirley Morse”

Helpful Report

Posted 1 year ago

“Ordered wallpaper to be delivered to my home after enquiring in store if it could be ordered and delivered to store for pick told no. Still not received and now lost decorator due to delay. Awful service”

Helpful Report

Posted 1 year ago

“Whats the point of paying extra for chosen day delivery when it doesnt come.Evri still useless!”

Helpful Report

Posted 1 year ago

“When perusing my Wilkos in Sheffield city center. I decided to buy some seeds as they had a massive sign above them saying 70% off. However I did not notice that they were not put through at this price. I was on the self service so did not press enough button to obtain the receipt. When questioning a week later I was told as I had no receipt nothing could be done and the sign did not mean all seeds were 70% off. So always get a receipt to double check your purchases and the prices they advertise them at. Generally over the last 5 years the stores have deteriorated generally looking dirty and unkempt with cages all around the shop floor and mostly empty shelves.”

Helpful Report

Posted 1 year ago

“001268539791 order placed on 4th august still not received. Need i say more. Filled out complaint form no response!!”

Helpful Report

Posted 1 year ago

“First order was damaged... no reply to emails, had to ring the helpline. Second delivery delayed for no given reason..... never again 😒”

Helpful Report

Posted 1 year ago

“Customer service at Beaumont Leys is terrible Lady at at charge me to much was rude about refund supervisor not much better still got short changed on refund of £2.25 if they do that every time how much is that adding up to”

Helpful Report

Posted 1 year ago

“The customer service is very good everyone was so friendly and very helpful when I was trying to find items I was looking for.”

Helpful Report

Posted 1 year ago

“I have tried to return pots. The description was incorrect. I thought they were terracotta and not plastic terracotta coloured pots. They will not let you return by post. I do not drive and cannot return via collection as I work up in London and cannot organise a collection. I cannot carry to work either has too difficult/awkward. Very poor service. I have no choice but to post to the Sutton store.”

Helpful Report

Posted 1 year ago

“Brilliant over and above service by Claire in Cwmbran shop We are elderly disabled Cancer sufferers Trying to get a certain colour of furniture paint to complete a recycle furniture project sold out online She rang local Wilko shops and found exactly what we needed and arranged for it to be kept for us Service like we got from Cwmbran and lovely Claire is rare in retail these days and Pontyool shop was equally accommodating We both left with a big smile Thankyou so much Great company lovely staff Never patronised us”

Helpful Report

Posted 1 year ago

“I was a long standing customer of Wilko despite the decline (which started about the same time the new CEO came in). I may buy the odd item again from them in store, (not at self-serve), but I will NEVER EVER buy from them online again, and I will NEVER buy from another business that uses Evri (Hermes) to deliver. They failed to deliver on three occasions. On the last occasion they even claimed they had tried to deliver - when I was sat in waiting for them! I'd advise you to think very carefully before buying from them online especially if the delivery is urgent, 'Next Day' to Wilko/Evri means maybe sometime next week, if you are lucky.”

Helpful Report

Posted 1 year ago

“Ordered online but I cant/dont want to return an item as my nearest Collect+ shop is a 15 mile round trip in a village I never normally go to OR a 20 or more mile round trip to a Wilko store. Moral ... If you order online from Wilkos, first check where your nearest Collect+ store is and dont bother ordering if you have to travel miles to drop off your return parcel. I offered to return the item, paid for myself using my local MyHermes, but Wilkos wont give you an address to return the item to by this method. Sorry, but I wont be ordering from Wilkos again.”

Helpful Report

Posted 1 year ago

“Purchased a snapscreen ,magnetic door screen,please do not purchase this item,started falling to bits after a couple of weeks ,stiching undone ,ribbon falling off ,magnets dropping off these can be dangerous to kids and dogs,tried to take back but would not do anything without the reciept,didnt want to know ,even with the original packing with barcode on. ,shocking.”

Helpful Report

Posted 1 year ago

Wilko is rated 2.9 based on 572 reviews