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Wilko Reviews

2.6 Rating 653 Reviews
40 %
of reviewers recommend Wilko
2.6
Based on 653 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Wilko 1 star review on 12th January 2025
Anonymous
Wilko 1 star review on 4th December 2024
Debbie Dodge
Wilko 1 star review on 20th June 2024
Anonymous
Wilko 1 star review on 20th June 2024
Anonymous
Wilko 1 star review on 30th May 2024
Rafal
Wilko 1 star review on 30th May 2024
Rafal
Wilko 1 star review on 3rd May 2024
Anonymous
35
Anonymous
Anonymous  // 01/01/2019
I would give zero stars if I could. Paid for a garden sofa set which they then failed to deliver. After a week of messing me around they claimed it had been delivered to a house 8 houses away on a day I was in and have proof via ring doorbell that they didn’t even attempt to deliver to me. The house they claim to have delivered to has denied it. They have no photographic proof, have refused to answer why they think it’s acceptable to deliver to a complete stranger and have refused a refund. I am out of pocket with no item. Avoid!!! Con artists and non existent customer care. I had a problem with parent company The Range last year and wish I’d know my before ordering from Wilko that they were part of the range. Appalling company and they don’t deserve to be in business.
Helpful Report
Posted 10 months ago
I ordered 5 rolls of wallpaper in January when the parcel arrived there was only 3 in the box and 1 of them was damaged, over the next 9 weeks I sent 19 emails to them and had 15 emails from wilko apologising and saying they would get in touch with there suppliers. My decoder came and went and could only put 2 rolls up, this week 2 rolls arrived but still no replacement for the damaged one, there’s no phone number you can get in touch with anyone just email. When wilko was on the high street I spent quite a lot of money buying different things from them I think I have been treated very badly over 3 rolls of wallpaper but I for one will never buy anything from them again
Helpful Report
Posted 10 months ago
If I can give 0 stars I will . Ordered an item on 18/04/24 and still waiting for a dispatch email 10 days later on which my delivery was meant to be. A number of emails and WhatsApp messages and no reply. The worst company to deal with! I’m definitely not buying anything from WILKO Ever Again .
Helpful Report
Posted 10 months ago
I bought a breakfast bar which was so small so I requested to return it nearly 3 weeks ago now. After numerous attempts to contact them I have still not been able to make a return. So disappointing and I will never buy from Wilko again.
Helpful Report
Posted 10 months ago
Ordered at the end of January wasn't bothered Bout waiting longer than usual because I was a Wilko shopper and was glad they was back but weeks turnt into months, no help line. Emails taken weeks to get a response. Still haven't got a refund 😕 DON'T ORDER they will keep your money. My order says in progress. No customer service help us all
Wilko 1 star review on 19th March 2024
Helpful Report
Posted 10 months ago
Over 140 quid order packed so badly everything was covered in strong cleaning fluid. Absolute mess. All over my house, items ruined! And a missing item. Over a week, no response to my email. I’m absolutely furious. I can see me ending up doing a cash back request with my bank. To have cleaning fluids everywhere and having this stuff stinking in my house is diabolical. Disgusting service. Avoid like the plague. Absolutely no regard for customers. When I emailed to say I didn’t know if my order went through got a quick response, now there is a problem they have gone silent. It seems very deliberate. 3 bottle of fluid leaked. Not 1, 3! Absolute joke. I’ve put over a week to respond in the box but they haven’t given an option for not responded at all! As they haven’t!!!! Also won’t let me upload photos!
Helpful Report
Posted 10 months ago
I ordered a product online and it was not what I expected, so have been trying to return the item for 4 weeks now. I have sent multiple emails and they have still not arranged collection or provided me with a refund. It’s the worst service I’ve ever received - I thought wilko was a reputable company to order from and I wish I’d never bothered!! Avoid!
Helpful Report
Posted 10 months ago
Wilko on line delivered wrong item 2.5 ltrs instead of 5ltrs of paint as ordered they have charged me for a 5 ltr can. - no telephone number to talk to anyone. Told via automated reply only way to get refund is take back to a store - nearest one an hour away. THATS WHY I ORDERED ON LINE. ALL I'M ASKING FOR IS WHAT I PAID FOR. - NO CUSTOMER SERVICE
Helpful Report
Posted 10 months ago
Absolutely shocking experience all round ordered 5 items recieved 3 items. 1 was a wrong order which I wanted to return but can’t get no return labels as they won’t answer when I ask! I’m missing 2 items worth £105.99 which is taking them forever to track or refund. I ended up ringing my bank who gave me a refund until Wilko decide to give me some kind of update on the missing items. Sorry but I’m not being at a loss through this awful company.
Helpful Report
Posted 11 months ago
SCAM!!! SCAM!!! SCAM!!! I shouldn't give any star but there is no such option here.One of the worst experiences buying from this company, 12/02/2024 I bought garden furniture 4 weeks have passed and they haven't sent anything.The phone number on their website doesn't work, I tried e-mail, but it didn't work either.
Helpful Report
Posted 11 months ago
What a load of liars and thieves . Ordered a plate on 9th January and still have not received it . They tried saying it had been delivered but the pic was not my house and the date on it was 23 rd December , I hadn’t even ordered it then . For the last2 weeks I have been demanding my money back but they must be so desperate to have to hang on to £8 . The last email I received from them was to say they had sent the refund so it was now my banks problem , NO it isn’t, Wilkos stole the money , my bank are not liars like Wilkos .do not order anything from these amateurs , liars and thieves
Helpful Report
Posted 11 months ago
An absolute shambles and a pack of thieves. Received chest of drawers way smaller than advertised and parts missing. They will not provide return instructions and provide a refund. Customer service is a joke. How do we get our money back?
Helpful Report
Posted 11 months ago
An absolute shambles and a pack of thieves. Received chest of drawers way smaller than advertised and parts missing. They will not provide return instructions and provide a refund. Customer service is a joke. How do we get our money back?
Helpful Report
Posted 11 months ago
I ordered a dog buggy. After I ordered it I realised it was not going to be big enough. I emailed within 30 mins of ordering to cancel. sadly it got delivered two days later. on the same day I followed the process on their website for returns and still over 2 weeks no one has arranged a collection or my refund. I have had replies but very unhelpful and not addressing my actual request. I do not recommend them at all.
Helpful Report
Posted 11 months ago
No longer Wilkos, owned by the range now and zero customer service. Friends and family boycotting wilkos and the range due to their dishonesty and appalling attitude to customers. Would advise using somewhere else whatever you need.
Helpful Report
Posted 11 months ago
I cannot express my huge disappointment with Wilko after trying for over two weeks now to get a refund and return for a faulty item. Their communication is absolutely awful, no reply to emails and the email l have had is just waffle and none of the information l actually need. After years of being both a loyal store and online customer, Wilko have had my last purchase and l have told as many people as possible about this abysmal experience.
Helpful Report
Posted 11 months ago
Absolutely abysmal customer service. Have been trying to process a return now for almost 4 weeks. The item was collected for the return but absolutely no contact since. AI responses from WhatsApp. Certainly won't be using Wilko online in the future and suggest you stay well clear
Helpful Report
Posted 11 months ago
Charged £9.95 for delivery however the parcel arrived with the packaging so severely damaged that the contents were also damaged. Wilko are refusing to refund the delivery charge stating that the service was met! Now I have to dispose of a broken product that they don’t want back and am out of pocket for the pleasure of doing so. Will never use them again
Helpful Report
Posted 11 months ago
Further to my previous review, further issues with WILKO.com, still no product, they are claiming it has been delivered on the same day it was ordered ? If that was the case i would have been impressed, but they did take my money very quickly. They claim to have sent me proof of delivery, but had no address, signature of the person they claimed to have delivered it to, no picture as proof, with links that are empty, absolute con of a site, blocked me from my account, which i managed to get round and still no product or refund. The worst on-line company i have dealt with.
Helpful Report
Posted 11 months ago
Company who charged €20 when goods were £10.90 plus £4.95 delivery. Wilko St Helens decided to round up to £20.? Contacted them before delivery date however still pushed it through letter box before I answered. I am now contacting bank to cancel this . Will you pick up.
Helpful Report
Posted 1 year ago
Wilko is rated 2.6 based on 653 reviews