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Wish Reviews

1.2 Rating 3,677 Reviews

5 %

of reviewers recommend Wish

Company Reviews

1.2

Based on 3,677 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wish 1 star review on 23rd May 2024

Wish 1 star review on 23rd May 2024

Wish 1 star review on 23rd May 2024

Wish 1 star review on 28th February 2023

Wish 1 star review on 1st December 2022

Wish 1 star review on 26th October 2022

Wish 1 star review on 22nd October 2022

6

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible place don’t shop here. Guessing your size is a shot in the dark because no way an XL jacket goes above my belly button. AND THEN THEY DONT LET YOU RETURN IT! Why is it my fault your sizes were made for little people and you don’t tell us. Shop at SHEIN I’ve never had a problem with them. I WISH I was joking”

Wish 1 star review on 1st December 2022

Posted 1 year ago

“no items no refund”

Wish 1 star review on 26th October 2022

Posted 1 year ago

“Terrible customer service. No response, Took my money, charged my card with no authorization... still fighting with them.”

Posted 1 year ago

“I have contacted WISH to follow-up an order, they said they can't help as 30 days have passed. I looked at status of order and it hasn't even been sent, still in order status. I sent screen shot and they said they are not going to help or follow it up. Don't use this site unless your prepared to loose your money. This isn't the 1st time WISH have ripped me off.”

Wish 1 star review on 22nd October 2022

Posted 1 year ago

“I ordered solar lights from this online UK company which is average, no more. The products are made and delivered from China. Since their deliveries (which were on time, but a few defects were found) I have been receiving many mobile calls followed by a message in Chinese. I can only link these nuisance calls to my interactions and purchases with "Wish" and I have complained to them, to no avail so far. This makes my experience with "Wish" less than satisfactory.”

Posted 1 year ago

“In the past month I have made 5 separate orders on Wish. The next day I get a message saying that my order was cancelled every time due to the seller not having stock of ordered item. But the items are still listed on Wish with the same prices weeks later. Now when I try to order I cannot do so because Wish has blocked me and I get a message that I need to send photo ID to Wish. Since when does a on line seller ask for photo ID? Sounds like a big scam to me considering they already have my credit card number then with my photo ID this sounds very dangerous.”

Posted 1 year ago

“TOTAL SCAM! Never ever buy ANYTHING from these Scammers! 2 months ago, I ordered 4 seperate items, with delivery address to my Business. After 2 months they said they had delivered 3 of them. They even sent so-called 'Proof'- which was a Photo of the edge of a Parcel, no delivery address, and a background that could be anywhere. They never arrived, any of them. I got onto my C/Card, and immediately got a Section 75 refund done. The money was taken from them, and repaid to me. They are a complete SCAM!”

Posted 1 year ago

“Stolen my money Wish its a scam No buy there. They,stolen my money with a watch. Never answer. Abdullah, Mustafá, khalib, they are fake. Ispent lot of money and they dont response. NOT RECOMEND..SFAM... THEFT..LADRONES...FAKE...ROBO...STOLEN MY MONEY FRANK.”

Posted 1 year ago

“Ordered several items from Wish, the seller never shipped them, there is no tracking updates. Customer Service has only given canned responses, Had to file a dispute with my bank to get my money back, stay away from this site,”

Posted 1 year ago

“I ordered a phone case from Wish.com. The case is incorrect quality. I claimed it to Wish suport service, the service said it will refund to me, but two weeks passed, nothing happened... It looks Wish tell a lie”

Wish 5 star review on 21st July 2022

Posted 2 years ago

“My first order was suppose to be arriving on July 6th after that I had 14 days to pick up the order but unfortunately I didn't know I had to turn on notifications I was first time user and the instructions were there but I did not know I had to turn it ON so the order was returned ASIT ARRIVED EARLY AND THE 14 DAYS WIDOW CLOSED. Now I have a couple of items they were supposed to be here on July 6th now they say JULY 13TH and they have still not arrived!!! today is July 18th SO FAR I have no idea when it will arrive as there is NO DATE!!! I am first time buyer and regret ordering from this website. What if person has planned vacation then what happens to the orders? It will be returned THIS IS A BIG ISSUE YOU GUYS NEED TO BE CERTAIN WITH ARRIVAL DATES. people order to get items on time of need they don't need when it's not required. AND ONE OF THE MOST IMPORTANT THING IS YOU HAVE NO LIVE CUSTOMER SERVICE it sucks to be chatting with an automated system”

Posted 2 years ago

“I ordered a product from wish they virtually stole my money they didn’t send me a confirmation email and it didn’t show up in my order history they are giving me the run around I am done with them I have deleted my account I don’t want nothing to do with them anymore”

Posted 2 years ago

“Got the wrong item other item was not as described was promised a replacement on one item but was told I had to reorder and pay again that's one story keep getting different stories of what to do they just are a rip off thru protect the places they deal with which is mostly in China it took so long to get here and I didn't get what I ordered nor any customer service help”

Posted 2 years ago

“Wish will charge $2 for an item and $5 to ship the item and this will be for each item, even though they all came together in one small package. I believe they put the cost of the product as shipping charges because they don't refund the shipping charges, so, if you send something back it won't be worth it. Stop buying from them. That's the only way to stop them.”

Posted 2 years ago

“I keep ordering a shirt that’s advertised and it keeps saying that “Shipping process failed, which makes no sense at all” they told me that it was issues with my bank when my bank was never the problem. Money was deducted and paid to them. They just keep refunding my money when I don’t even request for a refund. And they just refuse to give me the item I asked for. Wish is a site that does what’s convenient and doesn’t give what people want. Do not order from this scam of a place.”

Posted 2 years ago

“I ordered $21 in beads from wish. The product did not arrive. They provided a fake tracking number. Real USPS numbers begin with 9. I contacted wish. They would not give me a correct tracking number nor a refund .... I wanted my shipment. I'm contacting my credit card for this fraud. Order number 6269a1b7eed39ad8d37e7b83”

Posted 2 years ago

“I ordered an item, they gave me the UPS tracking number, but that had a different person name and different address on it. But they still charged my credit card. It's totally FAKE FAKE, stay away from this website”

Posted 2 years ago

“First time and last time doing business with these people. I should have known better not to deal with some Chinese company in San Francisco. I ordered two items from this company. After waiting 30 days to get my package both items are defected and doesn't match with the photo illustrated on their site. In their site it says they will refund the items with in 30 days of receiving. I have contacted them the very first day that I received the merchandise to let them know that both products are defected and are being send back. I asked for them to be refunded for the full amount and they are refusing to do so. PEOPLE DON'T BUY FROM WISH.COM!!!”

Posted 2 years ago

“I personally have been ordering from Wish for more than 3 years and have NEVER had issues with them. Great prices, except their shipping charges that are anyway understandable (as they mostly come from china). There can be a long wait time for most things since, again, they come from Asia, but I am aware of that and lately they have been exceptionally fast with deliveries from there too. I know a lot of people worry about their credit card info but I use PayPal and have never had any issue. The first time i used wish i didn’t know whether to trust so i decided to pay the least possible with this code: ( yltwdyp ), till 50% off on cart and shipping. Also, of the item doesn’t arrive, or even if it just doesn’t come in time, you can easily get a refund. Just make sure you read entire description for each product for size and amounts. Then you won’t be disappointed.”

Posted 2 years ago

“The site does not have a customer service section to place your complaint !! The closest thing to a customer service is a automated portion where you can't put the exact problem you're having. I Wish they truly have a working and proper customer service department !!!!”

Posted 2 years ago

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Wish is rated 1.2 based on 3,677 reviews