Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,687 Reviews

5 %

of reviewers recommend Wish

Company Reviews

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Metrics

1.2

Based on 3,687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very unreasonable. i have waited 81 days and my orderes item still undelivered. i have asked for refund and i was advised to wait few more days. and wish refuse to isse me a refund.”

Helpful Report

Posted 6 years ago

“They don't pay for shipping on returns, even if very unhappy. Also you don't get the original shipping cost back on return. So since the shipping was the biggest cost, you end up paying so much more and the return isn't worth it. They also make you jump through so many hoops to even get that far.”

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Posted 6 years ago

“NEVER EVER PURCHASE ANYTHING ELSE FROM THIS COMPANY! BIG TIME SCAMMERS. THEY HAVE BEEN USING PICTURES FROM EBAY WEBSITE. PAYERS BEWARE.”

Helpful Report

Posted 6 years ago

“If you been scammed by wish.com or any other problems with them file a complaint here : www.bbb.org/us/ca/san-francisco/profile/ecommerce/wishcom-1116-443655/complaints”

Helpful Report

Posted 6 years ago

“Wish.com are totally out of control and need bringing to book. They know their customers are being scammed by their sellers/suppliers that use their platform/website and are therefore complicit with these never ending crimes/scams. Over the last few months Wish.com will also say and do anything to avoid refunding customers. They must be making millions upon millions of dollars by not refunding. For example : Customers want to return an item, or do not receive an item or receive damaged items so Wish.Com holds the money from the sellers and does not give refunds to their customers. Money for nothing. The only way to stop this never ending injustice is for everyone that has been scammed to file a complaint with Better Business Bureau. They can be found by googling : www.bbb.org You can file a complaint against Wish.Com through Better Business Bureau and they will look into all the legalities of your purchase. Everyone needs to stand up to this Major International Scam otherwise it will continue to steal peoples hard earned cash. Report them to the Better Business Bureau and file a complaint otherwise this injustice will not stop and others will follow.”

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Posted 6 years ago

“I wish I could give Wish negative stars, most of the items I got from them were damaged , wrong size, cheap quality or not match listing and after my complains, I have been flagged supposedly cuz I abuse of their good website, I just based my complains in their guaranty policy and they refused to refund, they have good pictures, cheap products and a poor quality control , I do not recommend them at all!”

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Posted 6 years ago

“My refund. They say that there system reads it gave me my refund. But all I received is $10.00. Of my refund. They still refuse to give me the rest of the money.”

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Posted 6 years ago

“I ordered $60.00 worth of items. The earrings were fine, but I ordered three things that were not delivered. This is the last time I will use this site”

Helpful Report

Posted 6 years ago

“Placed an order for a watch on promotion. Figured I would test the company with an inexpensive item... Good thing I did, IT NEVER SHOWED UP. They only offer Wish credit (To purchase something else that will not show up???) Easy to order, easy to pay. Once they have your money that's all that count to them. Customer service is just an automated chat with very limited options that offer no help or solution. Wish I didn't use WISH!”

Helpful Report

Posted 6 years ago

“After reviewing my order and submitting, Wish added additional charges to shipping that I had not authorized. I Immediately tried to cancel the order and you CANNOT do it. I have sent several requests to cancel. Wish keeps sending me notices that they are processing my order. Deceitful practice! I’m done!”

Helpful Report

Posted 6 years ago

“Very strange business model given how well protected we are in the U.S. from scams - unless you are very gullible. Ordering small items, such as a micro SD card is a perfect example of the nonsense you get from Wish. An item may cost $2 however the shipping may set you back $7. I you want 4 of the same item from the same merchant, in the same order, then shipping is 4 times the cost of a single item even though the shipping and handling for the supplier increases minimally or not at all. That has all the signs of a fleecing, not so much a scam. In a scam, you usually don't know what you're actually paying, how much and for what, since there deception involved. Here it's just a matter of bending over and getting the shaft you chose.”

Helpful Report

Posted 6 years ago

“You will probably not receive your product, and you will most likely have problems with refunds. My last case took almost 10 e-mails, I kept getting copy-paste replies, and no luck yet. Bye, Wish.”

Helpful Report

Posted 6 years ago

“Have been blacklisted due to asking for too many refunds. So companies are allowed to not send their products. But keep your money. DISGRACEFUL”

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Posted 6 years ago

“Nothing but a Ripp off !!! Almost every second Item is a false advertisement or really cheap. All their Jewelry is nothing but Bubble Gum machine stuff, You never get what you ordered or Items just don't show up. They even sell you stuff that is wrongly put together string you along when you want to return it or refuse your refunds. DO NOT MATCH SIZING CHARTS at least 50% of the time. I would not recommend to use this service, DO NOT WASTE YOUR MONEY.”

Helpful Report

Posted 6 years ago

“Pay attention!!!! After ordering you can no longer cancel the order via the account. If you send a message via whatsapp you will never be responded to. If you sent an email, you will receive a reply within 24 hours and of course you will be late to cancel. You will receive an answer order. The general condition states that you still have 8 hours after ordering to cancel the order. You also understand if wish leaves the option away in the account and does not respond to whatsapp and only respond to email after 24 hours, that you are late.”

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Posted 6 years ago

“Shipped items to MY EMAIL ADDRESS!! Coat was delivered to some other random home and had to be recovered from random people. Then they tried to charge me for items that were RETURNED TO THEIR COMPANY because the post office couldn't obviously deliver to an email. ORDERED LAST JANUARY & STILL HAVEN'T RECEIVED ITEMS I WAS CHARGED FOR! HUGE HASSLE . SHOPPING NIGHTMARE.”

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Posted 6 years ago

“Was sent the wrong item. Initially wish offered a full refund but the following day e-mailed me again to say they would not now honor their promise of a refund. So after a day they have come up with some pathetic excuse not to refund me to save them all the time and effect to put things right because it's far to much trouble for them. They must be making millions upon millions of dollars doing this. It's criminal they can without any come backs carry on like this. It's almost like Legalized Criminality and no official body brings them to book. I'm now going to escalate this matter with PayPal and hopefully get some form of justice. Finally : Read all the different review websites on Wish.Com and you will see for yourselves how corrupt they are. It's a Diabolical Disgrace they can continue scamming people out of their hard earned cash......”

Helpful Report

Posted 6 years ago

“Shirty service, half of the stuff never arrives when they promise, other items are shipped poorly and arrive damaged, TERRIBLE customer service items DO NOT MATCH SIZING CHARTS at least 50% of the time. I would not recommend IF you use this service, DO NOT WASTE YOUR TIME!!!!!!! don't waste your time with the customer support when your order arrives wrong, call your credit card company to have them handle it, they are all morons at wish and thieves.”

Helpful Report

Posted 6 years ago

“I received an empty package for an item that I ordered and after trying to prove it by sending pics of the package inside and out, they refused to refund me. They basically said I lying because the weight printed on the package was correct so therefore I received it. Couldn't believe how I was being treated after spending hundreds of dollars on purchases. I ended up deleting my account and the app. Terrible customer service!!”

Helpful Report

Posted 6 years ago

“Nicha Sep 18, 18:10 IST Hi , I placed orders on 27/06/2018, up to this day I never received anything . I need a refund , not in wish cash …. How can I order more items when I never received any of those I ordered before? I need my money back in my account please for all the items that I ordered.”

Helpful Report

Posted 6 years ago

Wish is rated 1.2 based on 3,687 reviews