Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,691 Reviews

5 %

of reviewers recommend Wish

Company Reviews

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Metrics

1.2

Based on 3,691 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was sent the wrong item. Initially wish offered a full refund but the following day e-mailed me again to say they would not now honor their promise of a refund. So after a day they have come up with some pathetic excuse not to refund me to save them all the time and effect to put things right because it's far to much trouble for them. They must be making millions upon millions of dollars doing this. It's criminal they can without any come backs carry on like this. It's almost like Legalized Criminality and no official body brings them to book. I'm now going to escalate this matter with PayPal and hopefully get some form of justice. Finally : Read all the different review websites on Wish.Com and you will see for yourselves how corrupt they are. It's a Diabolical Disgrace they can continue scamming people out of their hard earned cash......”

Helpful Report

Posted 7 years ago

“Shirty service, half of the stuff never arrives when they promise, other items are shipped poorly and arrive damaged, TERRIBLE customer service items DO NOT MATCH SIZING CHARTS at least 50% of the time. I would not recommend IF you use this service, DO NOT WASTE YOUR TIME!!!!!!! don't waste your time with the customer support when your order arrives wrong, call your credit card company to have them handle it, they are all morons at wish and thieves.”

Helpful Report

Posted 7 years ago

“I received an empty package for an item that I ordered and after trying to prove it by sending pics of the package inside and out, they refused to refund me. They basically said I lying because the weight printed on the package was correct so therefore I received it. Couldn't believe how I was being treated after spending hundreds of dollars on purchases. I ended up deleting my account and the app. Terrible customer service!!”

Helpful Report

Posted 7 years ago

“Nicha Sep 18, 18:10 IST Hi , I placed orders on 27/06/2018, up to this day I never received anything . I need a refund , not in wish cash …. How can I order more items when I never received any of those I ordered before? I need my money back in my account please for all the items that I ordered.”

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Posted 7 years ago

“Hate that The customer has to pay shipping cost for every item”

Helpful Report

Posted 7 years ago

“Took my money and never got my stuff. Horrible That's called theft”

Helpful Report

Posted 7 years ago

“Ordered a ring, sent wrong size, gave away. Ordered shoes size 9, waited forever to get a size 7. Wish I had never tried wish...buyer beware”

Helpful Report

Posted 7 years ago

“Every item I ordered was junk not even close to the pictures.”

Helpful Report

Posted 7 years ago

“Who buys cheap buys twice - “Warning Scam” - Purchased 32 different items. All articles were of extremely poor quality. One advertised 100% cotton and the item I received had a tag stating 100% Polyester! The last straw was when a store did not refund the price difference when I changed for the very same article in a smaller size, which was also cheaper, I guess it’s Wish foul sense of honesty. Never again!”

Helpful Report

Posted 7 years ago

“Who buys cheap buys twice - “Warning Scam” - Purchased 32 different items. All items were of extremely poor quality. One advertised 100% cotton and the item I received had a tag stating 100% Polyester! The last drop was when a store did not refund the price difference when I changed for the very same article in a smaller size, which was also cheaper, I guess it’s Wish faul sence of honesty. Never again!”

Helpful Report

Posted 7 years ago

“All items purchased were of very low quality. Bought a jumpsuit listed as made of 100% cotton that arrived with a tag of 100% Polyester. The last drop came when I bought an item, within hours requested a change to a smaller version of the same item, which was also much cheaper, but the store decided not to refund the difference and Wish.com support service have proven useless. Disgraceful online group, I won’t shop there again nor I will recommend to anyone!”

Helpful Report

Posted 7 years ago

“I have purchased about 15 items from electronics to shoes. Everything I got was of low quality and only got worse after time. Nothing was useful after about 3 months. The makers of the app are slimy middle men that can care less after they get their cut. No customer support and the Chinese companies are unreachable. It is dollar store quality with long (2 month) waits and high shipping cost. Pictures are misleading, descriptions are purposely confusing, size charts are off, prices shown are for specific colors or sizes so if you don't pay attention you get fleeced. I can only conclude that the lack of regulation on misleading posts and low quality goods is part of the apps design. It seems to screw the consumer as a survival strategy.”

Helpful Report

Posted 7 years ago

“I ordered two items from here, after 2 months, they still have not arrived. One they say was delivered and it was not. This company is a SCAM.”

Helpful Report

Posted 7 years ago

“After a few orders gone fine (some products good, some other less, all arrived, some of them even earlier) they started to charge my credit card for orders I didn't made. They claimed the items were received by me and on that basis they refuse to give me my money back. I'm in contact with them but their responses (about a dozen now) are always the same, that they don't understand what's the problem. Well, quite frankly I wouldn't trust a web site which doesn't consider fraudulent charges on credit card a problem!!!!!! There's no way to get a satisfaction on this Matter, I've been robbed and the best thing you could do in such cases is to cancel your card (and go to Police, bank, wait for a new card, ...). I'm also 9 months pregnant, therefore a fuss I would have happily avoided! I now have about 60€ worth of an order still pending with them (fully prepaied), hope I Will get it, but my recommendation for those of you who still haven't placed any: DON'T, there are other, more reliable and still cheap web sites”

Helpful Report

Posted 7 years ago

“Yes this site has cheap pricing. You get what you pay for. The merchandise pictured are obviously just ones these vendors found online and then produce a knock off. Cheap. Clothing are small, and fall apart rather easily and most fit weird. You also are lucky if you receive your product. I gave a three strike and your out rule. Three times I ordered and did not receive. And I did not even get my money back from them this last time. Just an out right refusal since it was past 30 days from the expected delivery. FRAUDULENT. I received a message several days past the expected delivery saying it was going to be late. Then nothing and no refund. DONT CHANCE IT.”

Helpful Report

Posted 7 years ago

“BUYER BEWARE!! I ordered something and they deliver via USPS. They claimed it got delivered but it never did and when I tried to contact them, they told me to check with the neighbors. USPS can't file a claim because they ship uninsured. I requested a refund but have yet to hear from them. The goods were $18 but if you check on their Facebook page, you will see others have the same exact issue.”

Helpful Report

Posted 7 years ago

“First look at the suggested price and ask yourself if that is humanly possible? Ive seen things that suggested the product was worth over 1000 dollars and sold for 20? They mark whatever they want as a price value to exaggerate the mark down. Bottom line is if you LIE to a customer about its initial value then nothing can be trusted. You are safe to buy cheap trinkets under 10 bucks that you wont mind loosing your money if it fails. Don't trust software that connects to your internet. I have found back doors that undoubtedly were designed to access your network without detection. Customer service is just rhetoric meant to look like they are interested. I have not returned anything because i suspected it would be a waste of time but ive from start avoided buying any high value items. Electronics are substandard wiring that can be a fire hazard. They selling junk they cant unload on the shelves of stores.”

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Posted 7 years ago

“SCAM SCAM SCAM!! They take your money and never send your items. 68 days later and nothing. After going through their horrible 800 number multiple times I feel like the $42 I spent was just s hard lesson learned. If its too good to be true it probably is.”

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Posted 7 years ago

“I ordered some rain shoes. Price was good but after I ordered I found out they are not located in the states so now will have to wait about one month. That's so irritating I closed my account. They need to let people know this BEFORE ordering. Amazon has like 2 day shipping along with Ebay.. bye bye forever I WISH I would never have ordered from them”

Helpful Report

Posted 7 years ago

“I bought two item on wish, seller sent them to the wrong address, I opened the case and tell Wish I haven’t received the items, they refuse to provide refund even I have letter from Royal Mail that shows the tracking address do not match with my home address. Royal Mail confirmed the address is wrong and Wish kept asking me to contact Royal Mail! I am very disappointed with Wish and their bad customer service! Very unhelpful!👎🏼”

Helpful Report

Posted 7 years ago

Wish is rated 1.2 based on 3,691 reviews