BloomLocal Reviews

Name: BloomLocal
Address: 7, 11 Wimborne Road, Bournemouth,, Bournemouth
Rating: 4.21

4.2 Rating 1,801 Reviews

79 %

of reviewers recommend BloomLocal

Company Reviews

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Phone:

3301 743162

Email:

contact@bloomlocal.co.uk

Location:

7, 11 Wimborne Road,
Bournemouth,
Bournemouth
BH2 6LY

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BloomLocal 5 star review on 23rd June 2023

Andrew

BloomLocal 5 star review on 8th March 2023

Anonymous

BloomLocal 5 star review on 30th December 2022

Bruce

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered same day delivery to be advised local suppliers were fully booked and offered next day delivery instead. Once accepted, I was then emailed to be advised they had made a typo and they could not deliver due to suppliers being closed on a Sunday (fair enough). Confirmed delivery for the Monday. Monday (today) at 3pm I receive an email to be advised they once again can't deliver the flowers as some are closed and others are too far to deliver from the recipients address. I'm then told the refund will take 5-10 working days. These flowers were to be sent to a family member following a cancer diagnosis and surgery this week. Unfortunately, I cannot afford another £60 bouquet from elsewhere until their refund goes in and the recipient will then be in hospital. First time I have used and will be the last.”

Helpful Report

Posted 3 years ago

Hello there, Thank you for taking the time to share your feedback. We sincerely apologize for what happened with your BloomLocal order. We love what we do and we want every customer to have the best possible experience. Please know that your situation was an exception and we won't allow for repeats. We'll be reaching out shortly via email to hopefully put things right and offer a prompt resolution to this. Warm regards, The BloomLocal team

Posted 3 years ago

“Fast efficient service, excellent quality and display. Thank you”

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Posted 3 years ago

“The recipient tells me that the arrangement was beautiful, with unusual greenery and very fresh looking flowers. She was delighted with them. The delivery day was as requested, and was without any issues. I would use BloomLocal again, without hesitation. It was perfect for use for me as I live outside UK, website was easy to use, and offered 3rd party financial transaction services which is reassuring when ordering online. All in all, a perfect service.”

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Posted 3 years ago

“The flowers i ordered were never delivered! I have requested a refund and the flower order cancelled . I will Never order from this firm again! Disgusted J.”

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Posted 3 years ago

Hi there, Thank you for taking the time to share your feedback with us. I am so sorry about what happened with your order. We looked into your order in our system and upon checking, the transaction was flagged as potentially fraudulent. We did respond to the request of the cardholder (who does not live in the UK) to cancel the order. Please visit our website or contact us via email (contact@bloomlocal.co.uk) for more information about the ways we prevent fraudulent transactions in our system. Warm wishes, The BloomLocal team

Posted 3 years ago

“Recipient very pleased with flowers. Many thanks”

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Posted 3 years ago

“the flowers were fresh and very attractively presented. they also arrived on time. So, my many thanks for making them a wonderful present for a very special occasion!”

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Posted 3 years ago

“fLOWERS DELIVERED ON TIME AND THEY WERE BEAUTIFUL.”

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Posted 3 years ago

“Ordered flowers to be delivered. Email received to state delivery date but no contact details on the email from Bloomlocal. I searched website and emailed them. No reply. Then had to call 5 times before call was answered- lots of background noise and music during the call from their end so difficult to hear . Flowers were never delivered. Company were apologetic. Offered refund and 50 off next order. Will await refund.”

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Posted 3 years ago

Hi there, Thank you so much for taking the time to share your candid feedback. We are very disappointed to hear about your experience, as this is far from our usual standards. We'll reach out privately via email to hopefully put things right. Warm regards, The BloomLocal team

Posted 3 years ago

“Top notch service! My wife was in London for a business trip and I wanted to surprise her. I was a little weary about the process of getting roses delivered considering that I currently reside in Las Vegas. After a few emails, Joyce reassured me that everything would run smoothly, and it did. I am beyond impressed and my wife was in total shock while crying tears of joy.”

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Posted 3 years ago

“Living in Australia it's hard to trust what florists to use for my elderly mum in uk, especialy with alot of companies using letterbox flowers. I've had a lot of dissapointments. I wanted an arrangement of pretty flowers to greet my mum a the door, not a box. I used BloomLocal for the first time and will definitely be using them in future. Mum received a beautiful arrangement of flowers. I paid extra for the larger size and it was well worth it. Mum was over the moon. Thank you BloomLocal”

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Posted 3 years ago

“Flowers said delivered but my friend never received them”

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Posted 3 years ago

Hi Aoife, Thank you for leaving us your review. I'm so sorry to hear that this bouquet did not arrive. Please know that our team will be reaching out to put things right. Warm wishes, The BloomLocal Team

Posted 3 years ago

“Service was excellent from start to finish, ordering was easy. The flowers arrived within hours of ordering them. Would recommend them to anybody who wants to order flowers to send to love ones”

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Posted 3 years ago

“Perfect picture and amazing quality on the flowers I ordered”

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Posted 3 years ago

“The flowers were delivered on time, and looked okay. I was disappointed that it didn't appear much like the picture in terms of colours. And having paid for the deluxe, I was surprised how small the arrangement was that my mother-in-law received. So, overall, speedy service, and she was pleased. But it wasn't what I expected.”

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Posted 3 years ago

Hi Sara, Thank you for leaving us your review. I've just reached out to you privately, to put things right for you. Warm wishes, The BloomLocal Team

Posted 3 years ago

“I needed flowers on very short notice, and found BloomLocal after doing a quick web search, I was not disappointed. I was very impressed by the service, the flowers I ordered were not only beautiful, but were also delivered on the same day, which was perfect. I will definitely be using them again in the future, and would highly recommend.”

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Posted 3 years ago

“Sorted and delivered on same day no fuss”

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Posted 3 years ago

“Ordered letterbox flowers for my daughter's birthday. Received an email the day before delivery was due to say that her area (in that remote location, Hyde Park, Leeds!) wasn't covered and order had been cancelled. Very apologetic and have promised a full refund but that doesn't compensate for the disappointment. They say there are warnings on the website about this but I can't find them. Would not recommend.”

Helpful Report

Posted 3 years ago

Hi, Thank you for leaving us your review. I'm so sorry that we were unable to fulfill your order on this occasion. I can understand your disappointment, and appreciate that we can only do so much to put things right for you in this situation. Warm wishes, The BloomLocal Team

Posted 3 years ago

“Picked a very interesting plant. When there was no automatic confirmation email I made contact and received a reassuring email explaining some technical difficulties. Very impressed,”

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Posted 3 years ago

“Amazing delivery on time and perfect and the flowers are amazing”

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Posted 3 years ago

“Ordered flowers 17/06/22 , paid for same day delivery along with £55 bouquet. Colleague returned to work today 27/06/22 following a bereavement. I asked if he'd received the flowers from ourselves he said no. Looked through his ring door bell following an email stating delivery had been received. Nothing, over a week later no flowers. Appalling, tired calling line disconnects even though i was caller 1 in the que. Emails do not get answered, not impressed with service at all. Also embarrassed for my colleague. Fortunately i screen printed my order page as no email was sent as confirmation either!”

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Posted 3 years ago

Hi Gemma, Thank you for leaving us your review. Firstly, I'm so sorry no confirmation email was sent to you. Our IT team has now fixed this issue which was present at the time of your order being placed. I will endeavor to reach out to you regarding your order, and we will put things right for you and your colleague. Warm wishes, The BloomLocal Team

Posted 3 years ago

BloomLocal is rated 4.2 based on 1,801 reviews