“Settire sells fakes. I bought a polo shirt Brunello Cucinelli. After the first wash the logo came off. Settire told me "this is the result of wear and tear". Answer from Brunello Cucchinelli "Settire is not our distributor".”
“Not only is there customer service awful but the return policy is OUTRAGEOUS. For orders under $800, they charge $25 return fee PER ITEM. Above $800 order, $50 return fee per item. I only ordered 2 items, both of which I had to return because their was no product description letting me know that the fit was insanely oversize. So now I'm stuck paying $50 to ultimately have just tried the items on.
When I emailed them to explain how flabbergasted I was seeing the return policy (which was not transparent on the product page alongside their return description), saying the lack of product description did not support a well-informed purchase, and asking if they would do me a one-time courtesy of not charging me for the return, the response I got was in no simpler words: "the quality of the products you received is fine, so that's our policy."
I will NEVER order from them again.”
“I have been treated terribly. I ordered a pair of Burberry’s for my husband and the order came through as women’s? So I immediately tried to cancel/edit the order and they replied with no, I just have to return the same????? And incur a $30 fee to return? After several emails, ‘Joanne’ replies with a generic email, stating the exact same thing? DO NOT use this company. This is my first time - disgraceful customer service!”
“I could live with a fee to return goods, but I was falsely accused of removing tags on an item I returned. Whether this is a deliberate scam or a symptom of poor handling and processing I don't know. Don't risk using this site. It's not worth it.”
“Ordered twice from them because of the cheaper price. Don't order from them because you never know what will happen. First time they sent a kids size large rather than a men's size. Asked for a shipping label as they charge $25 for a return. They did not respond. Tried disputing with the credit card company and they disputed back that it was correct and it was not worth my time to submit with a whole lot of paperwork that I did not have, which I would have had to contact Cettire for. Second time an order was in process for 3 weeks. I used a 10% discount code which is probably why they didn't ship it. To cancel the order it was $25 just to click on cancel. They don't respond to your emails and to get my money back that was already processed to the credit card for an item that hasn't shipped, I had to pay $25. Don't say that I didn't warn you. Do not order with them. You will be paying the price.”
“Ordered a Fendi T-shirt on 30th May, as things stand we are on 12th June and I'm still waiting for the T-shirt to even be despatched.
No reasonable explanation has been forthcoming. At first they said it would be despatched between 3-7 working days, now I'm just getting vague responses & no guarantees when it will be sent.
They have offered a refund and to cancel my order but since I ordered the matching shorts from elsewhere & their price being cheaper than anywhere else I'm trying to hold out some hope.
I would suggest people Don't order from this company as since ordering I have seen the reviews & customer experiences which are obviously regularly sub standard. This company need closing down.”
“I made a purchase, but the size didn't fit, so I proceeded with a return. They didn't come to pick it up, and to avoid losing the warranty, I sent it myself. It took them 3 weeks to respond (I wanted either an exchange for the right size or a refund in store credit), and they ended up sending the package back to me, claiming the box was damaged. When I received the package again, there was a note from the seller apologizing for the box, stating it was the end of the stock.”
“I wished I had come across this site before placing my order with CETTIRE. I ordered a dress on 26 May 2024. There’s no order updates and it’s already 11 July today. I’m not even sure if I’ll see the item or even get a refund. Don’t order from CETTIRE!”
“Cettire didn’t want to accept the return of shoes with a clear defect. Basically unworn, the defect was considered “wear and tear”. Dubious return policy and customer service not acceptable for a luxury brand retailer.”
“Avoid at all cost, 2 weeks of waiting for my order and still no shipping details, same response always given that my order is awaiting shipping. Clearly scammers avoid”
“It is terrible refund service
It has been 4weeks I haven't get my money back.( they received item, and confirmed)
Even they sent me an email we refunded, but it still not back to my bank account. It is soooo terrible where can I sue this issue so regret my self...”
“I wish I saw these reviews before purchasing but they are all true ! They worst customer service and company I’ve ever had to deal with. I bought my partner over $400 slides (Bottega) and they are totally peeling everywhere. This silly company is saying it’s wear and tear. Seriously !!! I ordered them on the 18 of May and got them on the 23rd! It’s now June he’s worn them once give me a break.”
“Beyond the terrible site, I have had two orders, it is said that there is no stock in both of them, but when I enter my order, they are the only purpose of selling expensive again because I only bought a discount in stock.”
“I don’t even want to give one star. I ordered a pair of shoes and opened the box with the paper around it. The shoes did not fit and they will not accept my return because they are not returned in their original, unworn condition because I ripped the paper opening the box. I have contacted my credit card company as I have NEVER had this experience. DO NOT BUY FROM THEM”
“My partner purchased very expensive slides from this platform and a week after the product was falling apart. We contacted the and they tried to say it is "wear and tear" after a week of use. They are absolute crooks and I question whether their product are genuine. Save yourself the headache of having to deal with these crooks.”
