“My order was over 800usd. Jeans didn’t fit so I returned and they took 75usd when I returned 1 item that cost around 350 usd. Their return policy is wild. Beware of their ruthless customer service as well. If the “order” is over $800, then any item returned will incur a $50 charge on top of $25 fee. Customer service didn’t offer anything. Their Instagram blocked me.”
“BEWARE! AVOID! SCAM! DO NOT USE!
Worst company I have ever dealt with. Item received is too small and they make it impossible to return despite have a clear returns policy on the website. I have received several automated emails saying a returns label will be shared with me, yet no returns label has ever been received so I not able to return the item. I will be taking further action against the company.”
“Ordered boots on their website and when they arrived the packaging was all drenched. Then the boots had a terrible fit. I emailed them within a week and they didn't bother replying till 4 days later and kept asking for more info e.g. pictures of the boots/sole etc to prove I haven't worn them. This kept going back and forth with super slow replies each tjme. Finally after dragging this on for weeks they replied saying oh if you wanted to return items you had to do it within 2 weeks and now it's too late so bye. Wow terrible customer service and terrible products. Going to complain to credit card company for a refund.”
“If I could give this company zero stars I would. I ordered a pair of $1,000 boots on the 31st of May - they haven't been shipped or arrived and every response I get is 'they are looking into it' so I am yet to receive a refund or even an update as to why these haven't been shipped. Horrible service for a luxury online boutique. Stay as far away as possible.”
“Bought a $700 pair of Dries Van Noten shoes, arrived and first wear sole was falling off. Customer Service said this was "wear and tear" and eventually offered 5% refund. Terrible experience all round would never purchase again”
“I bought Ferragamo belt from Cettire . I saw the belt in website was real and the same with Real Ferragamo . But they shipped so fast and after few days, I received the belt with logo letters printed on hardware was different logo letters printed with real Ferragamo . So I am sorry and a little bit sad about this .”
“They send fake luxury products. I ordered YSL glasses. There was no certificate authenticity. No record of my purchase. The serial number on the glasses was nowhere to be found”
“Item bought, delivered, but too small. Try to return it, no return label, no click return on the items from the account and absolutely no email return after multiple sent from me. One of the worst customer experience lived on my side”
“I would give this store no stars if I could. Customer service are incompetent liars. I received a faulty $600+ item so returned it right away. After a month, yes A MONTH I enquired about my refund and they had the gall to say I damaged the item and wouldn’t refund me. Trying to reason with customer service was futile as they closed the case and just wouldn’t communicate anymore. Disgraceful behaviour and by far the worst I have ever seen in all my years of shopping online. I am pursuing the refund with my credit card provider now as they simply cannot be allowed to get away with such awful, unreasonable and arrogant way of treating customers.”
“I was a little skeptical about buying but a few months ago I brought a Fendi bathing suit with no problems fast forward I recently brought a Fendi bag that was about $500 less than the Fendi website it came in a cardboard box with a sticker of the description of the bag. I’m a bag girl and I’ve NEVER EVER received a Designer bag that doesn’t come with the original box, with the designers logo.
Now I’m thinking that this bag is fake cause why wouldn’t you give me the box. I have the same bag already in a different color so now I’m comparing & the fact that I had to do that I wanted a refund. If I return they will take $75 from my refund plus DHL has to come pick up, I work so that can’t happen & there’s no DHL near me so I can’t drop off. And now that I’m reading the horror stories about ppl sending things back & still haven’t received a refund….Long story short DONT ORDER FROM HERE.”
“Avoid Cettire, worst customer service ever.
I wanted to cancel my order within 24 hrs which should work according to theit terms but the said it is not possible since my order has already been prepared for shipment yet i has not been dispatched 2 days after the order.
The other time they have cancelled my order saying the item is no longer availabe while it remained availabel on ther site.
The customer service gives no help at all they are sending their term as an answer.”
“DHL admitted to misdelivering my package and Cettire is refusing to file a claim and refund me. The package required signature, I didn’t sign for it. The proof of delivery shows it left in a corner somewhere I don’t recognize. I’ve been going back and forth with them for an entire month with no luck. I have letters from DHL advising me it was misdelivered and that the shipper needs to file a claim. I also have recorded calls with DHL admitting that. Unfortunately, I ordered from them using AfterPay. There is no way for me to dispute the transaction.”
“Do not buy anything from Cettire! I received a damaged item, a small wallet. Customer support has from the start proved themselves not to be interested in resolving the matter. The entire process of being in contact with them has been highly offensive and I can only recommend any other potential customer to just stay away!”
“I ordered from them and it’s been 2 weeks and the order is still saying “processing”. I will NEVER order from them again! They are also deleting the negative comments on instagram. What a very unprofessional company.”
