“Do not buy - items are not as described and getting a refund? Good luck - hand bag came without authentication card (I do think it is real however it doesn’t have the proof) poor customer service- no one will reply to you and they take months and months to get a refund (if at all) totally unacceptable and totally stressful- savings seem great but it’s not worth the hassle, the stress and the aggregation!”
“Bought some Jimmy Choo shoes that arrived damaged. Tried to contact Cettire for a replacement shoe, customer service has been awful. Taking weeks to reply and have now just said I can return them for them to review & they will consider store credit despite me contacting them with photos the day that I received the shoes! No apology, no offer to repair or replace & we are now 2 months down the line.
Dreadful company! Avoid at all costs!!!!”
“If anyone out there wants to sue Cettire I am joining you or join me in suing them. All they do is to break The Trading Standards of the EU consumers rights.
Instead of refunding me directly to my bank account they paid it into some gift card without my knowledge. Instead of refunding my item which I never received they are chasing DHL and it has been a month. I am still expecting another refund, they have received the package but say they haven't.
Also, each item has to be returned separately even though they are from the same order! And for each return they keep £20 apart from the shipping cost. Not only they make money out of returns but also it is not environmentally friendly to send each item separately, although they have the same destination!”
“Extremely poor customer service, can take 5-6 months to get a refund if your item has any issues. They have sent the incorrect items multiple times, so you can expect when this happens, for them to hold onto your return money for up to half a year. Extremely unprofessional and I would not recommend working with them.”
“Terrible return process!! i bought 6 tshirts and i returned one only within the 10 days return policy because of the size. Its almost 2 months now and its still under process. i also paid 30 CAD as a return fee. Cettire looks like a scam!!!”
“Appalling customer service. Have waited over 10business days for an ‘express delivery’. Incredibly slow to get back to me via customer services. Will not be using their services again.”
“The thing worse than not apply store credit is that when I sent my return to Cettire, they sent it back to me saying it is stained and sent me some pictures. Such a liar! I shipped it exactly like it arrived! This scam company fabricated "stains" to refuse your return! I'm contacting my credit card company to dispute. If it does not work, I will go to legal service, luckly I purchase legal insurance from my employer. We cannot let such scam company exist!!!”
“I should have known this would not be good experience from the less than average website and insufficient photos on the site. The process after ordering was horrible, with late delays and multiple inquiries from DHL wanting my social security number to pay duties (something the site pays but didn't). Then the return process was horrific. Same DHL issues delaying the return which was caused by their delayed and poor communication. Terrible and seemingly manipulative communication from many on their customer service team and it's three weeks later and I still haven't received my refund. I will NEVER order from them again. Stick with Net a Porter, My Theresa, and Matches for international orders to the US whom have an amazing return process.”
“What is even worse than not apply store credits? they refuse my return, and said the item is stained and send me pictures! This is totally a lie! I didn't even touch it and send it back when they refuse to apply store credits. I have not image a company can make such a lie to seize money. Shame on you CETTIRE!”
“They did not refund returned items (more than $2k), sent the wrong items, and refused to process the refund. The customer service is horrendous.
They refused to accept a return of a new item, claiming it was “used.” They are complete scammers, have no phone number, and do not even answer emails when you email them. I have no idea why they are still in business and how they operate. FBI should be investigating them”
“HORRIBLE EXPERIENCE COMPLETELY AVOID
Horrible experience buying from these people! Never again be warned they accepted my return, arranged for a collection which DIDN'T TURN UP and had to leave on vacation so now their refusing to allow me to refund this item even though I have provided pictures showing it’s only been taken out the packaging to look at and didn’t like the colour. Now I’m stuck with this item which I don’t want and manager Angel” is refusing to let me return the item like a good normal company would. COMPLETELY AVOID”
