If anyone out there wants to sue Cettire I am joining you or join me in suing them. All they do is to break The Trading Standards of the EU consumers rights. Instead of refunding me directly to my bank account they paid it into some gift card without my knowledge. Instead of refunding my item which I never received they are chasing DHL and it has been a month. I am still expecting another refund, they have received the package but say they haven't. Also, each item has to be returned separately even though they are from the same order! And for each return they keep £20 apart from the shipping cost. Not only they make money out of returns but also it is not environmentally friendly to send each item separately, although they have the same destination!