“Return policy is a total rip-off, and they seem to go out of their way to make your life miserable when you want to return something.
It's hands down the worst I've ever encountered.
1. They charge you $30 CAD for a return, and to add insult to injury, they won't even refund the taxes you paid.
2. You're given a ridiculously tight window to return items, and if there are any shipping delays, tough luck—you're out of options.
3. Their customer service is a joke. They couldn't care less about helping you. Instead of addressing your concerns, they just keep spamming you with copies of their policy.”
“Not only did they send me the incorrect item, but have blatantly ignored me after emailing them EVERY SINGLE DAY FOR A MONTH to get a return label. If zero stars were possible, that’s all you deserve.”
“Customer service is awful. I’ve ordered some shoes for my husband’s birthday. He’s tried them on but they’re half a size too small. I saw on the platform that they have a larger size available but customer service is just refusing to exchange them because the returns deadline has passed by a week. I find that incredibly inflexible and shocking, do they really want to lose a future customer and want me to discard the shoes as he can’t wear them?? That doesn’t make any sense. These were expensive shoes and I’m not even asking for a return or a refund. Customer service is just ignoring my emails now and there is no way to reach them via phone. They’re not a legit luxury goods platform and I won’t use them again. I cannot recommend them at all.”
“The same as the other reviewers - communication with this company is a nightmare and although they received the returned item one week ago - they have still not refunded my credit card. All these negative reviews have got me worried ….”
“Scam!! Stay away! They took my item back and making excuses to avoid refunding. I forgot to send them the tag and told them will send it no worries and been waiting for 2 weeks for them to make the dhl label for return. Essentially they are avoiding refunding while keeping my 550€ item. Complete scam that I will report to authorities, do chargeback and contact a lawyer to deal with it.”
“They couldnt fulfill my order. They sent me email to ask me to choose whether I would want store credit or refund to original means of payment. I have replied and they did not reply back! And it has been so long! What is wrong with them!!!!! DO NOT BUY FROM THEM!”
“Do not order from this company. Still waiting on my refund one month after requesting my return label. They confirmed 14 days ago that they received my item back but still no refund”
“Selling items that they can't fulfill and giving me the run around. Order placed on November 10th, today as I write my review, the date is Nov 19th...after several emails, I finally get a reply saying:
Hi Nick,
Thank you for your email.
Please note, our estimated shipping time is 3-7 business days after your order has been placed, with shipments through express post.
We are still preparing the rest of your order to be shipped. Once shipped, you will receive a notification in your email with a tracking number.”
“Cettire's customer service is ABYSMAL! They sent me the item in the wrong color and charged a restocking fee to return it! It takes forever to get any responses and they will absolutely not work with you even if it's their fault. I would highly recommend to stay away from Cettire!”
“Cettire is located in Italy, so overnight shipping isn't feasible due to customs processes. In my experience, orders typically take 2-4 weeks to arrive in the US. If you're shopping during the holidays and have a specific deadline, it's advisable to place your order at least a month in advance.
The products from Cettire are authentic, and they are well-packaged. The prices are remarkably affordable because the products are all from past seasons. I plan to continue shopping with them.
Keep in mind that the order won't include the original packaging or brand shopping bags, as it doesn't come directly from Prada, Gucci, Givenchy, etc.”
“I bought a corset type of belt from MAX MARA, from previous collection, it was nowhere on internet, only several scam websites like CETTIRE. The original price £800, on CETTIRE £479. The belt fitted small, which was weird, I wanted to return. After reading all the revies, I realised it will cost me more to return than just to give up and leave it. Then I started looking at the belt and comparing it with te pictures of the belt on sites like MyTheresa, Matches Fasion, which are 100% legit websites. It proved to be fake!!
Same as many other people, I got no response on my email. But will definitely escalate it to a court case, to get my money back and punish the fraudsters.
If only the size was good, I would probably believe this was a good bargain and that I wear an original Max Mara belt. See pictures attached. They put the size S (76) LOL!!!!! There are no such sizes for the belts. There could be 70, 75, 80, 85.... Stitches are inaccurately glued, never seen on Max Mara!!! And other f ups... That's a serious fraud!!!! Please, stay away from overpriced , ok quality fakes from China.”
“This company is an absolute scam! Their online portal did not allow for my return WITHIN the 14 day period. I reached out to them and it took 2+ days to return the email and they refused to accept since it was the 16th day. Then they stopped responded to emails all together.”
“They refused my return 11 weeks after receiving it back as they said that I returned the wrong item. I have never even seen the item they said I sent back. Absolute scam. I will never shop with them again.”
“Don’t ever buy from this scammers. They do not reply emails, take 25 usd for cancellation of item, that was not available. Moreover, they send me Ami hoodie packet in a plastic zip bag Off-white, means without original packaging. So, it seems to me that hoodie is a fake one. People, please, stop pay them, they are scammers!!!”
