“Really, service is awful. After 2 time writing them and follow up that i returned the item and waiting for the refund, they sent me, BUT not full, with 25$ deduction?!?! Seriously, never ever will order anything from them!”
“My fourth time ordering from Cettire. Yes shipping is slow, but it's worth the wait. Purchased an Alexander McQueen handbag and it arrived brand new, in the original box with dust bag and paperwork. 100% authentic. No issues. Love love love it!”
“Made an order for 2 items. In 5 days they send email that one item is unavailable and i should cancell it in my account. For cancellation they took 25 usd. So they took money for not available item, and took 25 usd for cancellation of it. Furthermore, they dont answer any emails. They are complete robbers and there is nothing to do with them!!!”
“I have returned the bag and received refund but it was COUPON POINT….. in the item of Return, they clearly say “Once we receive the item, we will refund you to your original payment method” (We can find both in website and app!) I sent email that
I want them to refund to my bank connected to my credit card as my original payment method, and they REFUSE….. I am really confused and sending the email again to explain them…Even though the amount is not small at all and there is the terms and conditions, they did this to me. This is really like scam🙁🙁🙁”
“Im still waiting a month now for a product I ordered! I’ve emailed this company several times and all they have to say is we escalated this! Its been a MONTH! There is no phone number to reach out and call someone! I am reporting this company to Consumer Affairs and to the Government! They are ripping people off!”
“I ordered a pair of Gucci boots over a month ago and I’m still waiting for an update of the order. Their website stated that the order is pending with no estimated date of shipping. The only way to contact them is through email which in an of itself very frustrating because they do not follow up. They don’t even know where my boots are and yet they’ve collected my funds. They are a scam do not trust them!!!!”
“placed an order two weeks ago and it has still not been shipped nor notification of anything - just showing in the account as ‘preparing’. Their website states ‘expected delivery is 4-7 days’. I have asked repeatedly to cancel the order but they say they can’t. I have missed being able to wear the item due to never receiving it. They took the payment of over $3000 immediately for a very expensive item and I still have no information about the whereabouts or expected delivery. The customer service is pointless and unable to provide any information. Will never use this website again.”
“This is the worst company I have ever dealt with. Do not buy from them - it is not worth the risk. I ordered a Margiela top from them in what they listed as Italian 40 size. It turned up and it was French 40 so two sizes too big. I immediately wrote to them, told them their mistake and asked for a return label. No response. I emailed 2 more times and eventually got a response 5 days later asking to see pictures of the product before they could refund me. I sent the pictures. Another few days went by. I got a response saying it was too late for them to receive the package (their return time is 10 days). They won’t answer any more emails so now i am stuck with something in the wrong size which I never would have bought. Soon after, i went on line (I probably should have done that before) and I read so many reviews of people who had gone through the same thing. It is the worst. There are so many trustful retailers out there - choose one of those instead. The money it looks like you save on Cettire is not worth the grief of dealing with them.”
“Dont be Fooled by the Bad Reviews. This Company is Super Legit . Super Fast Shipping , got my order with DHL in 3 days and the Item is in very much authentic ! 5 Stars all around!”
“Don’t buy from them
Don’t buy from them. Never had such a bad experience... They respond 10 days later, I received the wiring item, had to send 15 emails before I got the first response. They refused to reship the item I have originally ordered, because on their website the price went up due to availability. I had to to discuss over three weeks, but the resolution was not in my favour. They had the item I had ordered still in stock in my size, but refused to send it . I will never buy from them again.
The worst company you can’t imagine. More than scamy.”
“I would give 0. Horrible customer service, scammers. Do not use them. You wont be able to get your money back if you return items. I sent items back 2 days after receiving the products and 3 weeks passed and I did not receive any refund. They take time to answer emails, they are disorganized, now blaming me that I shipped items to wrong location and will be liable to fees… no numbers to call. Absolute scam”
“I ordered a pair of Y-3 Kaiwa sneakers for 207,40 Euro
The size I ordered was UK 9 ( 43 EU ) and today I got size 42,5. ( UK 8,5 )
The price has been changed to size 43 and I can't afford to give the return anymore, why are you mocking me?
The size I ordered is different from the one I received and the price has changed in real time, it is frustrating and annoying and my time has been wasted.
You find a variant that does not waste my patience and time”
