“Every time i buy something from this company i end up regretting it.
My more recent interaction was no different.
I bought a macbook pro off them yesterday and it didn’t give me the option of in store collection, so I had to opt for the delivery (which was €5, a bit of a kick in the teeth considering it was a €1300 spend). Since i need the laptop fairly urgently I tried contacting them in almost every way possible. Firstly I rang the number that comes up in the confirmation number, and every option i licked told me to refer back to the website. I then emailed them explaining the situation, and as expected, no response still (in fairness it has only been a few hours). I then tried calling the sligo store directly at least 5 times and no one picked up either time. Finally I called a number I found on google and called that. After waiting on hold for over 10 minutes a rude man answered the phone who had a sort of scottish/ northern accent. He out of nowhere tried to “transfer” my call and just cut me off. Terrible customer service for such a simple request.”
“Terrible business. If you have an issue Currys PC world will not help in any way shape or form, I have to go up to the shop for a third time now. I have been to the store. I have spent an hour up there with no help, customer service had to call a UK support number and they never got through! This is ridiculous, a joke, a scam. I have tried to get this resolved in every way possible.
It took a month to get an email response. Phone support tries to call the retail shop for help. The retail shop tries to call UK phone support(from Ireland....). Email support tells me to go to shop support. There is no way to get help from the business.”
“Terrible customer service, non-existent and rude.
Got a damaged item delivered, customer service didn't bother to acknowledge an email receipt and over the phone suggested to wait for reply to my email saying they don't have email access and therefore can't see any proof.”
“II purchased a Fridge/freezer from Currys.ie on the 23rd of May.They have a team looking after deliveries,called Team Know How.Its 5weeks ago.I have emailed Team Know How several times,no reply,then I emailed Currys.ie and the same thing no reply.I have bought several items from them,and no problems.Why do companies behave in this manner when there is an issue and end up on here,causing damage to their buisness!I wish I had read the reviews on here.All I want now is my money back so I can go buy the same item on another reputable site.”
“I have purchased a keyboard & mouse which turned out to be faulty. I emailed details of the fault on the 26th March and 5 emails since.
Got 1 response stating the following
"Thank you for your email dated 8th April 2020. Please accept my apologies for the delay in this response.".
Completely ignored the fact this was a flow on email for my emails on the 25th March and 03rd April.
"I'm sorry to learn of the issue you have had with this item. In this instance should there be no fault with the item and the issue is down to preference we would not be able to offer a return of the product as per our returns policy."
I clearly outlined in the email the goods were faulty and wanted to return it.
No follow up since. A complete joke for customer service.”
“It would take too long to list how much of a disaster customer service has been, both from Team KnowHow and Currys own representatives.
I ordered a television online 2 months ago, was told on multiple occasions it would be delivered on certain dates, all of which never came true. Having to pay for phone calls to the 1890 customer service number (The only phone number available is a pay to use one), I was told incorrect information on every contact.
Eventually, I gave up and asked for a refund, after missing out on a day of work and countless hours spent on hold on the phone, (being charged) and countless emails.
They couldn't even get that right.... I was told two days ago, five working days AFTER my refund request was made, that there was some 'service error made', on their end, which meant I have to wait yet another 7(?!) working days for my refund on a product I was promised and had paid for TWO MONTHS ago.”
