“Diabolical, cowboy company. DO NOT WASTE YOUR TIME. After nearly 5 months of absolutely no movement with our sale, and no one answering the phone we have instructed new solicitors. If the lack of communication and progress wasn't bad enough, when you finally do get through, the attitude on the other end is disgraceful. Unprofessional, untrained and miserable employees. Why didn't I read the 6 pages of 1 star reviews first?!”
“I am an estate agent and we were asked to use DC Law as a panel solicitors. They (and their sister companies) are appalling. There is no communication, no progression, no replies to emails. You can never get through by telephone either. If you want to leave a message an automated answer comes through telling you they're 'busy' and 'goodbye'. Despite escalating the cases and being passed from various case handlers who promise to take over and get things done, nothing changes. I am spending hours chasing sales and dealing with irate clients rather than doing my job with no results. I am the one getting the blame for recommending them. Sales are falling through because of them. In this climate mortgage offers are running out and once they do the rates change so much the transaction is no longer viable. They are affecting so many lives. Avoid at all costs. If they can't handle the case loads don't take them on. 1.5 months of no progress on a sale/purchase is unacceptable. Use a solicitor that you can speak to directly, that knows the local area, that you can go to the office if you need to and doesn't operate through a contact centre set up.”
“Avoid at all cost
Absolutely disgusting level of service
You can’t even phone them to complain
Rude solicitor
No contact
Avoid at all costs
Save your time, money and stress
Shouldn’t be allowed to operate”
“These are our buyer solicitors was due for completion on 17th of august still no end in site they are a bunch of cowboys how there aloud you trade is beyond me don’t respond to calls emails ect they love to waste peoples hard earned money. And that Tanya what a piece of dog dirt. Whoever’s using them get rid and use another firm trust me be far quicker. Purple bricks are just as bad”
“Unfortunately, my seller is using this useless company, it is not the seller's fault, they was suggested by purple brick. Me and the seller agreed that the exchange date should be 1st August, but now is already 5th September, nothing happen, the solicitor of DC Law, never answer the phone and email. I don't know what to do now. If you are going to sell/ buy a house, DON'T use this company, it is so stressful!”
“The service from this company is absolutely appalling. You can keep ringing and emailing, but one answers emails or calls. They have been convancing my house sale for 7 and a half months with no end in sight. I am really disappointed and upset”
“More like what is going wrong with DC law with all them bad review
how do you keep going
Can you send your employees on a training course how to pick up the phone when it rings”
“Really really bad service of Asma Khaliq Ramzan, she never answered the phone call and never replied email. We missed the exchange date. Very very disappointed.”
“Utterly appalling customer service. Utterly unprofessional behaviour. They never reply to phone calls or emails from their clients, from my estate agents nor other solicitors involved in the conveyancing process. It's been two weeks and not a single response. I am seriously concerned that my house sale will fail because of them. Do not touch this company with a 40 foot bargepole. Will be making a complaint to the Legal Ombudsman.”
“What a terrible experience we've had so far. No progression on either our sale or purchase for weeks and weeks now. Can't get hold of our conveyancer or anyone even slightly familiar with our case. Filed an official complaint and still getting nowhere. Escalated by Purple Bricks to the panel. Still getting nowhere. DC Law receptionist emailing the team requesting an urgent call back and looping in the director. Still getting nowhere.
Would seriously recommend Purple Bricks to think twice about associating themselves with DC Law going forwards as we've had nothing but deteriorating mental health due to lack of sleep over worrying our entire chain will collapse. Completely incompetent, frustration doesn't even cover it anymore, it is so beyond that now. We're calling and emailing numerous times a day and getting absolutely nowhere, how we will ever complete at this stage I have no idea.
Do not use DC Law.”
“Do NOT use DC law my buyers are with DC law after purple bricks reccomend them.
Take no notice of the trust pilot reviews they are obviously fake.
Never experienced anything like this I have no idea how they sleep at night. The chain is about to collapse I will be taking this to the legal ombudsman.”
“I couldn't agree with the other reviews anymore! if 0 stars were an option id give it. They NEVER answer, our chain is going to break due to their incompetency. we got advised today to stop calling them can you believe we are paying for this service?!”
“DC Law do not respond to emails and phone calls. We are due to exchange on Friday and still have no update! I am going to lose my new home and my buyer!
Do use DC LAW”
“Don't use this company. Lost our house today. One purchase 6 months. Worst company yr ever use. Was recommended by purple bricks. I would like to use bad language about this company. But I don't want to reside in the gutter like they are .”
“DC Law are incapable of following simple instructions and as a result a simple sale to a first time buyer has taken 4+ months and is still not complete.
They get their referrals from estate agents who receive hundreds of pounds from every case.
Do not follow these recommendations from estate agents and employ a local agent.”
“Our seller is using DC Law recommended by purplebricks. The house sale has been going on since March & we still have no completion date. Our seller is beyond frustrated to no one answering calls or emails. My solicitor doesnt even get replies & they have chased & chased. Absolutely disgraceful. How Purplebricks can have any relationship with this company is beyond me. Our storage fees have extended into yet another month as we have still not completed. Utter incompetence & very stressful. I bet they wont wait 5 months for their costs to be paid!!! Grrrrrrrrrr”
“DC Law are a disgrace.
Impossible to get hold of anyone.
Have obstructed the sale of a property.
TANYA STEELE and AYLEIGH HART have not responded to emails, phone call or voice mails to their client, 3 separate Law Firms & 2 estate agents - including Purple Bricks who were the ones to recommend them!!!!!!
AVOID THIS COMPANY AT ALL COSTS.”
“The most appalling conveyancing experience we have ever had. DO NOT USE. Not only useless but impossible to get hold of. Why any estate agent recommends them is beyond comprehension. Would have given zero stars if an option.”
“Horrendous! Diabolical! Avoid at all cost! They never answer the phone or emails. There is a risk of our chain falling through as they are so slow to do anything. If I could give them 0 stars then I would”
“DC Law fantastic you bunch of incompetent idiots. You have lost us our house, your clients has lost his now. How the he'll can you represent people when you do nothing. I hope you can sleep, you have given my wife sleepless nights because you couldn't sort this sale through.”
