“Customer support helped me with the options pre-purchase. It's so refreshing to buy a large item and have everything go to plan with order & delivery. Think I'll be ordering some new planters next!
I do recommend elbec.”
Good Morning,
Thank you for taking the time to leave your fantastic review.
We are delighted to hear that our customer support was able to assist you in exploring your options before your purchase, and that everything went smoothly from ordering to delivery. It is always great to know our customers have a positive experience with us. We look forward to helping you with your new planters, and if you have any questions in the meantime, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your concerns with us.
We are truly sorry to hear that you are still waiting for your product and having to chase for updates. We understand how frustrating this can be, and we appreciate your patience in the meantime. Your feedback is important to us, and we are actively working to enhance our communication. Please do not hesitate to contact our Customer Care Team for immediate assistance.
Kind Regards,
elbec Garden Buildings
“Very good value for money. Gavin and Tee were brilliant placing the panels exactly where I wanted them without being asked. Only issue is that the roof panels did not have the overhang as shown on your site. Can someone give me a bell please?”
Good Morning,
Thank you for sharing your excellent review with us.
We’re glad to hear that you found our service has met your expectations, and that the team placed the panels right where you wanted them. We apologise for the oversight regarding the roof panel overhang, and we appreciate your feedback on this matter. If you have any questions or need assistance in the meantime, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Excellent arch, easy instructions to follow. Delivery was always updated via text to ensure you were fully aware when it would be arriving.
Great company to deal with and will use again.”
Good Morning,
Thank you for taking the time to leave your fantastic review.
We are thrilled to hear that you found the arch easy to assemble and appreciated the clear instructions. It’s wonderful to know that our delivery updates kept you informed throughout the process. Your kind words about our company mean a lot, and we look forward to serving you again in the future. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful review with us.
We are thrilled to hear that everything went smoothly for you and that you would recommend us. Your support means a lot to our team. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The Palram greenhouse was delivered promptly and everything was in good order. The erection of the greenhouse did take 11/2 days but it is just what was wanted at a good price”
Good Morning,
Thank you for taking the time to share your positive review with us.
We are delighted to hear that your greenhouse arrived promptly and in good condition. It’s fantastic that it turned out to be just what you were looking for. We appreciate your patience during the assembly process, and if you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Great looking greenhouse, perfect size, absolutely awful to put together!! We have put together many sheds, storage boxes, playhouses, greenhouses, coops and hutches over the years, but this one took us 3 days!! Things that needed screwing on but 3 steps later told you to take it off again, bits that made no sense at all, bits that don't fit together properly and instructions that were about 40 pages long 🤦‍♀️ Definitely won't be buying this brand again”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are glad to hear you love the look and size of your greenhouse, though we are truly sorry to learn about the challenges you faced during assembly. Your feedback regarding the instructions and assembly process is invaluable and will be taken on board. If you require any assistance or if you have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your wonderful review with us.
We are so pleased to hear that you are delighted with the product and that our service met your expectations from start to finish. Your satisfaction is our top priority, and it is fantastic to know we could provide you with a great experience. Should you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your kind review with us.
We are thrilled to hear that you experienced excellent service. Your satisfaction is our priority, and it’s great to know we met your expectations. If there’s anything more we can assist you with, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“The particular garden storage I purchased is of extremely poor, quality. Cheap , flimsy and dreadful. I had to angle grind the panels to get them to fit ! I'm 64 yrs old, it is in my top 5 of worst purchases. Just think of how much rubbish I've bought in all those years!!”
Good Afternoon,
Thank you for sharing your feedback regarding your recent purchase.
We are genuinely sorry to hear that the garden storage did not meet your expectations and that you encountered difficulties during assembly. It’s concerning to know that it has turned out to be one of your worst purchases, and we truly appreciate you bringing this to our attention. If you would like to discuss your experience further, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for your feedback regarding your order.
We sincerely apologise for the lack of communication about your delivery. We understand how frustrating this must be, and it is certainly not the standard we aim to uphold. Our team is committed to improving our processes, and we appreciate your input. Please feel free to contact our Customer Care Team for assistance.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for sharing your fantastic review with us.
We are thrilled to hear that you experienced speedy delivery and found our customer service to be excellent. It’s great to know that the assembly instructions were helpful as well. Your recommendation means the world to us. If you need any assistance or have any queries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your fantastic review.
We are delighted to hear that you’re enjoying your summerhouse and that you found the assembly straightforward. It’s great to know it looks great in your space. If you have any questions or need assistance, feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your wonderful comments.
We are delighted to hear that you’re satisfied with your new greenhouse and found it easy to assemble. Your feedback means a lot to us, and it’s great to know our products are meeting your expectations. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your kind review.
We are pleased to hear that you experienced fast delivery. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts. If you need any assistance or have any enquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Recently purchased a palram greenhouse from elbec, the whole process was easy and went smoothly, unfortunately there was a part missing I contacted the manufacturer which was long and drawn out so I contacted elbec who had it sorted in a few days excellent customer service.”
Good Morning,
Thank you for taking the time to share your comments with us.
We are thrilled to hear that the purchasing process went smoothly and that our customer service met your expectations. We always strive to resolve issues quickly, so it’s great to know we could assist you. If you need any assistance or have further questions, please do not hesitate to contact our team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your fantastic review.
We are pleased to hear that you find our product well presented and durable. Your satisfaction is incredibly important to us, and your feedback encourages us to continue delivering quality products. Should you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Pleased with the arch. However, the posts are an unusual size and it’s not been possible to find the correct sized post stakes which has proved to be incredibly frustrating. Customer services were not helpful and we have ended up making do with a sub optimal solution.”
Good Afternoon,
Thank you for taking the time to leave your feedback with us.
We are pleased to hear that you are pleased with the arch, but we sincerely apologise for the frustration you experienced. Your satisfaction is important to us, and we will ensure that your comments are addressed. If there’s anything else we can do to assist you further, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to provide your kind comments.
We are delighted to hear that you found the assembly easy and the building solid. Your satisfaction is our top priority, and we truly appreciate your feedback. If you have any questions or need assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your positive feedback.
We are delighted to hear that you found the assembly process easy. Your feedback is greatly appreciated, and it motivates us to continue providing user-friendly products. If you need any assistance or have questions, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
