Good Afternoon,
Thank you for taking the time to share your fantastic review.
We are delighted to hear that the delivery was within your expectations. Your satisfaction is our priority, and we appreciate your kind words. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“After 3 weeks .. 2 calls to customer service and one message unanswered .. still waiting on my finion and screw that was short delivered. I was told that I woild be sent a link to teack the delivery ... the link did not come .. so over 3 weeks and still cant finish off arbour with its crowning finion. Shame ..”
Good Morning,
Thank you for taking the time to share your experience with us.
We are sorry for the disappointment caused by the initial missing parts of your chosen Garden Feature. It is disheartening to hear of the concerns for your order, and we can advise that the parts were posted to you. We offer our apologies that the delivery of the parts was delayed in the delivery.
Our Customer Care Team remains at hand if you require any assistance or any information, please do not hesitate to contact our Customer Care Team.
Kind Regards
elbec Garden Buildings.
“Im very sorry i didnt read the reviews before i bought the wooden greenhouse. Ordering was easy but even after 6 weeks i dont yet have the complete set of parts! we found replacement wooden planks for one part that was missing but one perspex pane was missing, and then when the relacement was sent it arrived damaged. the replacement/customer process is laborious and i dont yet have the greenhouse i ordered... so beware!”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the issues you've faced with your wooden greenhouse order, especially with the missing parts and the damaged replacement. We strive to provide a seamless customer experience, and we regret that we fell short in your case. Your feedback is invaluable as we work to improve our processes.
If there's anything we can do to assist you, please do not hesitate to contact our Customer Care Team. We appreciate your patience during this time.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your wonderful feedback with us.
We truly appreciate your understanding and are glad to hear that your experience was a positive one. If you need any assistance or have any questions, please don’t hesitate to contact our Customer Care Team at any time.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your fabulous review with us.
We are thrilled to hear that you are pleased with our product. Your positive feedback truly means a lot to us. If there's anything we can assist you with or if you have any questions, please feel free to contact our Customer Care Team at any time.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your fabulous review with us.
We are thrilled to hear that you are pleased with our product. Your positive feedback truly means a lot to us. If there's anything we can assist you with or if you have any questions, please feel free to contact our Customer Care Team at any time.
Kind Regards,
elbec Garden Buildings
“I have been now waiting over 3 weeks for the finion and double threaded screw to finish the arbour off .. which was short delivered at the time. I have now called customer service twice and messaged .. the second time I called I was told that I would be sent a link to determine where the part was as it had been sent by courier on a date they could not give me. Unfortunately still no finion .. or screw .. still cant crown the arbour off... shame because it is a good product.”
Good Morning,
Thank you for taking the time to share your experience with us.
We are sorry for the disappointment caused by the initial missing parts of your chosen Garden Feature. It is disheartening to hear of the concerns for your order, and we can advise that the parts were posted to you. We offer our apologies that the delivery of the parts was delayed in the delivery.
Our Customer Care Team remains at hand if you require any assistance or any information, please do not hesitate to contact our Customer Care Team.
Kind Regards
elbec Garden Buildings.
Good Morning,
Thank you for sharing your excellent feedback with us.
We are delighted to hear that you are happy with your experience. Your kind words mean a lot to us. If you need any assistance or have any questions, please feel free to contact our Customer Care Team at any time.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your wonderful review.
We are pleased to hear that you are satisfied with the fence panels you have received. Your feedback is greatly appreciated, and it is fantastic to know that everything met your expectations. If you have any questions or need any assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your fantastic review.
We are thrilled to hear that you are satisfied with the garden building you have had delivered. Your support means a lot to us, and we are delighted that you are pleased with the finished building. Should you require any assistance or have any inquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to share your fantastic review.
We are thrilled to hear that you are satisfied with the garden building you have had delivered. Your support means a lot to us, and we are delighted that you are pleased with the finished building. Should you require any assistance or have any inquiries, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Morning,
Thank you for taking the time to leave your great review.
We are delighted to hear that you are pleased with both our product and service. Your satisfaction is our top priority, and we appreciate your support. If you have any questions or need assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your valuable feedback with us.
We appreciate your observations regarding the precision of our parts and panels, and we are glad to hear that you found an excellent fit. If you have any further questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your kind review with us.
We are thrilled to hear that you are satisfied with the delivered garden product. It is great to know that our delivery information was clear and timely. Should you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to leave your thoughtful review.
We are pleased to hear that you found your chosen garden building meets satisfaction. It is great that the construction went smoothly and straightforward for you. Should you have any questions or require further assistance, please do not hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you kindly for leaving your lovely feedback with us.
We are delighted to hear that you found our products to be excellent and that the ordering process was easy for you. It’s great to know that our delivery times were convenient as well. Should you have any questions or need assistance, please don't hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for taking the time to share your kind review.
We are delighted to hear that you found the assembly straightforward and that the delivery service has met your requirements. Your satisfaction is our priority, and it's great to know that we’ve met your expectations. If you have any questions or need assistance, please don’t hesitate to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for sharing your wonderful feedback with us.
We are glad to hear that the delivery service has met your satisfaction. Your happiness with our service means a lot to us. If you need any assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
Good Afternoon,
Thank you for leaving your fantastic review with us.
We are thrilled to hear that you are pleased with both our service and your new shed. It’s great to know that it looks fantastic in your space. If you ever need assistance or have any questions, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
“Firstly order didn't arrive on the day it was supposed to, having got up before 7am, at age 80 and waited 'till 7pm on the evening before I could leave the house to walk my dog which left me to walk her in the dark!
There was no apology just a text message days later to say my order had been rearranged and when it did arrive there were 6 pieces missing. Had to wait several more days for them to arrive.
The person I was paying to do the work to install it for me had to rearrange his work schedule due to firstly it not arriving until a week later than it should have and then another revisit due to the order being incomplete !!!!
Not impressed at all with service and AFTER sales service.
The quality in itself is faultless hence me giving the rating I have.
The quality”
Good Afternoon,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the delays you faced with your order and the inconvenience it caused, especially considering the delivery did not occur on the original date booked. It is disappointing to learn that not only did the order arrive late, but you also received incomplete items. We understand how this affects your plans and the arrangements you made for installation.
We aim to provide excellent service, and we are sorry that we have fallen short with your order. The lack of communication regarding the delivery has been taken on board and seriously, as we strive to provide you with any updates relating to your order.
If you would like to discuss this further or need any additional assistance, please feel free to contact our Customer Care Team.
Kind Regards,
elbec Garden Buildings
