Gobi Cashmere Reviews

Name: Gobi Cashmere
Address: Genshagener Str. 27,, , Ludwigsfelde, Schönefeld
Rating: 4.19

4.2 Rating 1,816 Reviews

79 %

of reviewers recommend Gobi Cashmere

Company Reviews

Product Reviews

7,756

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Phone:

033793418932

Email:

support-1@gobicashmere.com

Location:

Genshagener Str. 27,, , Ludwigsfelde
Schönefeld
14974

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Gobi Cashmere 5 star review on 21st July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gobi US’s customer service for returns is the worst I have ever seen in my many years of online shopping. No communication from Gobi and no refund. My order (6308) arrived on 21 September and as the colour wasn’t right I tried to request a return through the return portal on the same day. The portal kept telling me that my return could not be accepted, even though I was clearly within the 14 day returns window. I emailed Gobi US several times to seek assistance with how to return my order and then tried to phone during California business hours but no response. In order to meet the 14 day returns period, I posted the order back via tracked, registered, express mail (costing me AUD$50) and emailed Gobi US before and after doing so to inform them. I know from the tracking information that my package was delivered to Gobi US two weeks ago, but I have still heard nothing and my emails continue to go unanswered. My most recent email was sent a week ago to support-1@gobicashmere.com which is the contact email suggested by Gobi US in response to other poor reviews, but still no answer. Appalling.”

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Posted 5 years ago

“incapable of delivering in the time as promised your delivery system incapable of excepting a legal address in another country when finally did receive garment wore it twice then notice hole appearing at shoulder seam (i have many cashmere garments (purchased elsewhere) that are looked after very well and not had a problem with any) - i was prepared to purchase many more garments - but NOT now as holes appearing at the seam/s - i no longer trust your so called quality”

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Posted 5 years ago

“The sweaters I ordered arrived. The sizing was incorrect. The XL did not fit me. I got back on line only to find we could not return them as we live in Canada and you only accept US returns. I gave the sweaters to my son in law. At least one of us was pleased the purchase. We paid duty and with no returning I would not suggest shopping purchasing from your company.”

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Posted 5 years ago

“Пока ничего не получил”

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Posted 5 years ago

“Мне ничего не приходило Прошу выяснить, где мой заказ и вереуть деньги”

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Posted 5 years ago

“Hello. The product is super 😊 BUT, I was surprised when I had to pay MVA and TAX. NO information about this in advance. Disappointing!😱”

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Posted 5 years ago

“I have not recieved purchased cardign-tan yet.”

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Posted 5 years ago

Dear Zemaitis, thank you for taking your time and leaving us a review. Your order was fulfilled and dispatched from our logistics center in Germany within 24 hours after the placement of your order, respectively on the 17th of September and it is currently being exported to your region, therefore, we assume that the delivery will take place soon. Please note, that the delivery to your region can take up to 14 working days, and if the delivery does not take place until then, please contact us again and we will find a solution for the case. Sincerely Gobi Cashmere

Posted 5 years ago

“I haven t got anything yet.”

Helpful Report

Posted 5 years ago

Dear Maria Martin. Thank you for your review. As the parcel is handed over to DHL the delivery is out of our control. The tracking number was sent to you with the shipping confirmation email on 10th September. As you can track your parcel it's on the way to you. The delivery within Europe can take up to 14 days due COVID-19. The latest track & trace status shows: Fr, 18.09.2020, 13:56 The shipment has cleared customs in the destination country/destination area. We are asking you kindly for your understanding and patience. GOBI Cashmere Online Team

Posted 5 years ago

“My package has not been delivered and I don’t know why. It was supposed to arrive last Thursday”

Helpful Report

Posted 5 years ago

Dear Susan Hopkins. Thank for your review. Your parcel is on the way to you. The shipping confirmation emal with the tracking number was sent to you on 7th September after the fulfillment and your parcel was handed over to our logistic partner DHL on 8th September. And after this the delivery process is out of our control. The delivery to Belgium can take up to 14 days. If the parcel is lost and you can't receive your parcel after 21 working days we are eligible to request an inverstigation at DHL. So we are asking you kindly for your patience and understanding. GOBI Cashmere Online Team

Posted 5 years ago

“Not good at all have had to send jumper back. Sarah bayliss”

Helpful Report

Posted 5 years ago

Dear Alison Penny, Thank you for your review. We truly appreciate your feedback, and we are sorry that our product could not meet your expectations. We are continuously working on development, improvement and quality of our products to meet our customer's expectations. GOBI Cashmere Online Team

Posted 5 years ago

“Hello, I haven't received an order No 9470, shipped 14.08.2020 as jou wrote. The carriers write that it is unable to find a match for the shipment number you have entered. We may not yet have received your parcel from your retailer. When we receive your parcel the tracking will be updated and we’ll send a notification to the contact details provided by the retailer when your parcel is out for delivery. Please check and try later or contact your retailer. Please check. Edita Natkeviciene”

Helpful Report

Posted 5 years ago

Dear Edita Natkeviciene. Your order 9470 was fulfilled and dispatched from our logistic center on 15th August and it's on the way to you. The actual delivery time of the parcel varies between 1-14 working days within Europe due to COVID-19. So we are asking you kindly for your patience. We will send you via email your tracking number. Thank you for your review. GOBI Cashmere Online Team

Posted 5 years ago

“Hello I did not receive the purchase as of yet”

Helpful Report

Posted 5 years ago

Dear Aisling, thank you for taking the time to leave us a review. According to DHL tracking your order appears to be delivered today, on 4th August. However, if you have not received the parcel, we kindly ask you to contact us at: support-1@gobicashmere.com. Best Regards Gobi Cashmere Online Team

Posted 5 years ago

“I still haven't received any information regarding my order that is payed and confirmed. ORDER 9292 DHL tracking nr. CT516015324DE”

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Posted 5 years ago

Dear Peter Cartriers. Thank you for your review. Your order was delivered successfully on Mo, 27.07.2020, 20:35 hours. If your parcel will not be delivered till 4th August, please inform us, so that we can request an investigation at DHL. Thank you for shopping with GOBI Cashmere

Posted 5 years ago

“unfortunately, the cashmere trouser I ordered with you developped quickly many small knots and it looks horrible.”

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Posted 5 years ago

Dear Mona, thank you very much for taking your time and leaving us a review. Please note that the pilling is a natural occurrence that should cause no worries. Pills are the little balls of fiber that start to gather on all cashmere products, typically in areas where there is friction. Gobi cashmere products pill only once or twice depending on the garment type. Pilling can be quickly removed with a cashmere comb or easily picked off by hand. Best Regards Gobi Cashmere

Posted 5 years ago

“You were not replying to my emails for return so I could not return my things and now ended up with having something I don’t even like. It is the worst delivery I’ve experienced. Also I’ve been to your shop in Mongolia and the quality of the cashmere there is way better.”

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Posted 5 years ago

Dear Anastasia, we thank you for taking the time and leaving us a review and at the same time we are truly sorry for the bad experience. Unfortunately, it seems like that your emails were not delivered since we can not find any of your emails. We would like to solve the issues if there is any, thus please contact us at support-1@gobicashmere.com. Additionally, as we are the official online store of Gobi Cashmere the products on our website are made in the same factory as those you can buy in Mongolia. Sincerely Gobi Cashmere

Posted 5 years ago

“I didn’t received my order yet.....??????”

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Posted 5 years ago

Dear Agnieszka, thank you very much for taking your time and leaving us a review. According to the tracking of your parcel your order was already shipped to you within 5 days after the purchase. Please contact us at support-1@gobicashmere.com if you have not received your order yet. Furthermore, please note that the delivery within Europe except Germany takes approximately 3-7 working days (within Germany 1-3 working days) Sincerely Gobi Cashmere

Posted 5 years ago

“Worst shopping experience ever.”

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Posted 5 years ago

Dear Ms./Mrs. Rüschenschmidt, thank you for taking your time and leaving us a review and we are truly sorry that you were not pleased with your experience with us. We have noticed that you have placed your order back in December 2019. Since then we have basically renewed and improved every single aspect of our online store, especially customer service and its related policies. However, it would be really helpful if you would let us know the exact issue you have had during your shopping experience. Best Regards Gobi Cashmere

Posted 5 years ago

“Bei den gekauften Socken traten bereits nach wenigem Tragen Löcher an den Fersen auf.”

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Posted 5 years ago

Sehr geehrte Frau Linden, vielen Dank für Ihr Feedback. Wir nehmen solche Probleme sehr seriös und sammeln nun statistischen Daten um die Angelegenheit zu klären.

Posted 5 years ago

“I shipped my order to Canada via your free USPS delivery waited 3 months and got no responses from corperate. Ended up having to refute charge via VISA. I would have appreciated an overnight FedEx service but no one could have this approved for me. Your products are good but your shipping is terrible to Canada I suggest you offer a better registered postal service as complimentary. Even Lululeon does this. Who’s price point is half of yours. Thanks”

Helpful Report

Posted 5 years ago

Dear Ocean, We appreciate your comprehensive feedback. We are happy to let you know that we have expanded our online store and now have a dedicated online store for the US and Canada, which is physically located in LA, USA. Hence, the delivery time to the USA and Canada is reduced significantly. In fact, the estimated delivery time within the USA and Canada is now 5-7 days.

Posted 5 years ago

“we cancelled order because of failure to supply”

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Posted 5 years ago

Dear Robert, thank you for taking the time to leave us a review. We noticed that you have placed your order in December 2019. During the time the UK branch of our logistics partner DHL had a problem with their delivery system and a few orders went missing and we had to cancel and refund the orders in order not to let the customers wait until the investigation of the parcels is done. Unfortunately, your order was one of them. However, we are happy to let you know that the issue with the delivery to the UK is now eliminated. Hence, we hope that you will give us one more chance to please you with our high-quality cashmere products. Best Regards Gobi Cashmere

Posted 5 years ago

Gobi Cashmere is rated 4.2 based on 1,816 reviews