Hey Kyle Malone,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
NeonChamp
“Bought a custom neon sign for my husbands bday for his studio and it came out PERFECT! The sign was so affordable and arrived pretty quickly. I loved that I got a video of the sign before it was shipped. Amazing experience!”
Dear Customer
Thank you for the kind words! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
I will be sure to pass on your feedback to the rest of our team; it will mean a lot to them. Thanks again for taking the time to reach out and share your experience. Please get in touch if you have any other questions or comments.
Best Wishes
NeonChamp
“Absolutely LOVE my sign that I purchased for my business. Would have been 5 stars, but there were a couple things that kept it from it...1. The cord is black, would look aesthetically better in either clear or white.
2. The power supply cord does not fit snuggly so it keeps coming out.
Other than those minor issues everything is great.”
Hi Lois Cook,
Thanks very much for your balanced and fair review of Canvas Champ. I’m glad you felt our quality and service were well done. It’s something we’ve worked hard on and we’re pleased our efforts resonated with you.
For product-related complaints/suggestions please write us at cs@neonchmp.com and we will be more than happy to assist you.
Best Wishes
NeonChamp
“I was skeptical because the price was a bit lower than competitors. But I was pleasantly surprised.. quality sign for a great price.. there was damage upon shipping and the company responded to my communication right away and sent a replacement.. A+ service, will definitely do business with again”
Hi Jason France
Thank you for the kind words! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
I will be sure to pass on your feedback to the rest of our team; it will mean a lot to them. Thanks again for taking the time to reach out and share your experience. Please get in touch if you have any other questions or comments.
Best Wishes
NeonChamp
“Bro !! I gotta be honest, ordering something like this for the first time...whew, ya kinda just cross your fingers and hope for the best, right?
This company was and is exactly what they advertise...they even sent a confirmation vid after production and before shipping via email...that's next level customer care👏💪🥳
Thank you again!! It was for my son's bday and he LOVES it!! Great f**kn job! Seriously!”
Hi Scot Forrider
Thank you for the kind words! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
I will be sure to pass on your feedback to the rest of our team; it will mean a lot to them. Thanks again for taking the time to reach out and share your experience. Please get in touch if you have any other questions or comments.
Best Wishes
NeonChamp
Dear [Reviewer],Thank you so much for your incredible 5-star rating of our product, NeonChamp! We sincerely appreciate your kind words and are thrilled to hear that you are satisfied with the item. "Great quality!" We strive to provide top-notch quality products to our customers, and it is extremely gratifying to know that we have met your expectations.
Thank you once again for choosing NeonChamp. We value your support and hope to continue serving you in the future.
Warm regards,
NeonChamp
Dear Prentiss, Thank you so much for your outstanding 5 star rating of NeonChamp! We truly appreciate your kind words and are thrilled to hear that you loved the sign. It's customers like you who encourage us to keep delivering the best products possible.
We apologize for any inconvenience caused by the longer delivery time. We understand that waiting longer than expected can be frustrating, and we are constantly working on improving our delivery process to ensure timely arrivals.
Once again, we appreciate your amazing feedback. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to help!
Best regards,
NeonChamp
“Still waiting for my sign. Hope it arrives before my grand opening this week. Thought I ordered in plenty of time but seems that the turn-around of longer than expected :(”
Dear Nina,Thank you so much for taking the time to leave us such a wonderful review of NeonChamp! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with our platform.
We take great pride in ensuring that our customers are happy and satisfied with our service, so it's incredibly gratifying to know that we're doing things right. Your words of appreciation motivate us to keep up the good work!
If there's anything else we can assist you with or if you need any further help, please don't hesitate to reach out. We are always here for you.
Once again, thank you for your kind words and for choosing NeonChamp. We look forward to serving you in the future!
Warm regards,
Neon Champ Support Team
“Gave five stars simply because of the price. I searched for a while is this website was the cheapest I could find. One criticism I have is after you place an order you get no conformation picture of what it looks like. It would be nice if once the package was shipped you got a picture of it along with the tracking info in an email. I haven't received my package but I'm hoping it's what I'm expecting.”
Dear Trent,Thank you so much for giving NeonChamp a five-star rating! We truly appreciate your support and feedback.
We are thrilled to hear that you found our website to offer the best prices after your extensive search. At NeonChamp, we strive to provide our customers with the most competitive prices possible, and it's fantastic to know that it made a positive impact on your shopping experience.
Regarding your suggestion for a conformation picture after placing an order, we appreciate your input. We understand how helpful it would be to receive a visual confirmation of your purchase. We will take your suggestion into serious consideration and explore ways to improve our customer experience, including providing visual updates along with tracking information in our email notifications.
We value your trust and are committed to ensuring that your package meets your expectations. Rest assured, we are continuously working to deliver an exceptional experience to all our customers. If there is anything else we can assist you with, please feel free to reach out to our customer support team.
Thank you once again for your positive review and for choosing NeonChamp. We look forward to serving you again in the future.
Best regards,
The NeonChamp Team
“We love our new neon light that we're putting in our swim shop. The only thing that we would change if we could is the color of the cords--white cords would help hide rather than the black cords. Thanks!”
Dear Nicole,Thank you so much for your glowing 5-star rating of NeonChamp! We truly appreciate your kind words and continued support as a loyal customer.
We are delighted to hear that you love the new neon light for your swim shop. We completely understand your feedback regarding the color of the cords. While we currently offer black cords, we will definitely explore the possibility of introducing white cords as an alternative option in the future. Your input is valuable to us, and we appreciate your suggestion.
Once again, thank you for your support, and we couldn't be happier to have you as a satisfied customer. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
NeonChamp
Thank you so much for your fantastic 5-star rating of NeonChamp! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. We take great pride in ensuring that our products are well packaged, promptly shipped, and of top quality. It's delightful to know that the NeonChamp you received works great and looks just like the sample. Your satisfaction is our utmost priority, and we are grateful for your trust in us. Should you have any further queries or need assistance, please don't hesitate to reach out. We look forward to serving you again soon!
“Unfortunately, my sign did not arrive in time for the event I ordered it for despite ordering it several weeks prior, within their stated time frame for delivery. I still haven't received it so while I can't comment on the product itself, I think it matters who a company chooses to use for vendors and perhaps to follow and ensure timely and appropriate execution of their product. Super bummed and now paid for and stuck with a sign (if I get it) that I will never use.”
Dear Tonya,Thank you so much for taking the time to share your feedback about your experience with NeonChamp. We sincerely appreciate your honesty and apologize for any inconvenience caused by the delay in the delivery of your sign.
We completely understand your disappointment in not receiving your sign in time for the event, especially when it was ordered well in advance within our stated time frame. We agree that it is crucial for us to carefully select our vendors and ensure the timely and appropriate execution of our products.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you again for bringing this issue to our attention. We are grateful for your valuable feedback, as it helps us improve and provide a better experience for our customers. We look forward to hearing from you.
Best regards,
NeonChamp Customer Support Team
“Outstanding communication and customer service. Shipping prompt and well packaged. Amazing product, and just what we were looking for. Highly recommended. Thank you so much!”
Thank you so much for your fantastic 5-star rating of NeonChamp! We are thrilled to hear that you had an outstanding experience with our communication and customer service. We also appreciate your praise for our prompt and well-packaged shipping. We couldn't be happier that our product met your expectations and satisfied your needs perfectly. Your high recommendation means a lot to us. Thank you once again for choosing NeonChamp!
Dear Kevin,Thank you so much for giving NeonChamp a glowing 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a great experience with us. It's wonderful to know that you found our services to be of excellent value. We strive to provide top-notch quality and exceptional value to all our customers, and your positive review reaffirms that we are on the right track.
Thank you once again for choosing NeonChamp. We look forward to serving you again in the future!
Best regards,
NeonChamp
Dear Divyarajsinh,Thank you so much for your fantastic 5-star rating of NeonChamp! We greatly appreciate your feedback and are thrilled to know that you found our platform quite easy to operate and place orders. We are glad that you enjoyed the simplicity and preview functionality for product customization/creation.
We sincerely appreciate your loyalty as a customer and we look forward to serving you again in the future. If you ever need any assistance or have any questions, please don't hesitate to reach out.
Thank you once again for choosing NeonChamp!
Best regards,
NeonChamp
