Ritani Reviews

Name: Ritani
Address: 3 barker avenue, 2nd Floor,, White Plains
Rating: 4.57

4.6 Rating 793 Reviews

88 %

of reviewers recommend Ritani

4.6

Based on 793 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

221

Anonymous

Anonymous // 01/01/2019

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“Asking me to write a review before I even received by order was to be delivered Friday 9-1pm and still nothing days later. I have emailed with. I response.”

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Posted 3 years ago

“Although I was an overseas buyer, I still felt I was involved in the process and was updated regularly by a manager named Phil. Thoroughly enjoyed the process and looking forward to buying again from Ritani!”

Ritani 5 star review on 23rd January 2022

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Posted 3 years ago

“Great selection, remarkable quality and value, extremely easy to do business with. The communication and logistics were very timely. They exceeded my expectations, would definitely recommend. My Fiancé will be blown away!”

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Posted 3 years ago

“We received our stone and thought it looked very glassy and felt weird. Ritani had told us they had to secure this from one of their partners in India. Before this, we had seen hundreds of diamonds in person in our search. Because of our suspicion, we took it to a diamond store, where they put it through their lab grown testing machine and it showed up as green color, or Cubic Zerconium (CZ). When compared to a lab grown diamond at the shop, that diamond was yellow color in the machine, indicating a fully lab grown diamond. We will be returning this and filing a complaint.”

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Posted 3 years ago

We understand your concern however we can guarantee that the diamond that you purchased from our website was in fact a genuine lab grown diamond. All of our lab diamonds are tested when they are received at our facility, ship with a certificate from either IGI or GIA, and will have the certificate number inscribed on the girdle. Lab grown diamonds should test as a diamond when using a diamond tester, however, because lab diamonds are grown using different methods than natural diamonds, it is possible for some lab diamonds (especially HPHT grown lab diamonds) to test as a Moissanite or CZ using certain testers. If you'd like to contact me directly at julietg@ritani.com, I'd be happy to issue you a return label to send your diamond back to us to be reviewed, and provide you with a video of the diamond being tested with our diamond testers. Best, Juliet

Posted 3 years ago

“Excellent experience a+++ diamonds”

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Posted 3 years ago

“Ritani offers the best prices I have ever seen for lab-created diamonds. I guarantee you that the same diamond will cost you more if you shop anywhere else.”

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Posted 3 years ago

“Amazing support, amazing company. Great experience”

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Posted 3 years ago

“I picked out a set of diamond earrings. I was emailed that my order was ready after 3 days and was awaiting shipment. After another week, I had not recieved my order or an email that they were mailed. I called and was told they'd "look into it" and email me later. The next day I called again. They stated that they had sold one of the diamonds and they were trying to find a new one to match. After another day they contacted me and found a .97 CT diamond, but I had originally ordered two 1 CT diamonds. It was for my wife's birthday and they said they'd overnight what they had and we could exchange it later so she'd at least have a gift in time. Unfortunately the item didn't make it in time. The length of time in between my order date and today (I still don't have the earrings and her birthday was yesterday) had been way too long. Almost 3 weeks. The representative was trying to help, but the account if time they wasted before I was able to call in was just too much. I am not likely to buy more diamonds from ritani.”

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Posted 3 years ago

“The diamond ring is so beautiful!! The diamond is exactly as described. Excellent customer service! Excellent communication. I did a lot of research on different jewelers on the web and I felt completely comfortable purchasing the ring from Ritani.”

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Posted 3 years ago

“Diamond was exactly as described”

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Posted 3 years ago

“The ease of buying was great. All of the buying tools helped guide me to the right stone and band. When I made the purchase I was given a delivery date that worked for what I was planning. A day or two later I was given another delivery date that still worked with my plans. Then nothing and the ring showed up 5 days later and caused me to propose without the ring.”

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Posted 3 years ago

“Fully satisfied”

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Posted 3 years ago

“4.5 Stars...the overall experience was pleasant, albeit the responses sometimes took a bit longer than I expected. The diamond and ring were as advertised and my fiance' was very happy with the ring. I would recommend Ritani to friends.”

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Posted 3 years ago

“Outstanding! Service & product.”

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Posted 3 years ago

“Good so far… ordered 3 one carat round diamond pendants on behalf of my father, for his 3 daughters. They are lovely but the clasp on one has broken already… And not sure how to reach customer service…”

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Posted 3 years ago

“From the very beginning I knew choosing ritani was a very good idea! The customer service is awesome and went above and beyond to send me a fabulous and beautiful necklace for my wife birthday! when I opened the box I was speechless and so as my wife! Thank you ritani for a great experience I will definitely come back!”

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Posted 3 years ago

“Great customer service.”

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Posted 3 years ago

“The customer service was wonderful. Each person I spoke with was very helpful and pleasant to work with. Would definitely recommend to other people.”

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Posted 3 years ago

“I felt very confident ordering a lab diamond through Ritani”

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Posted 3 years ago

“Had a hard time tracking down the Diamond but overall happy with it! Thanks for all the help.”

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Posted 3 years ago

Ritani is rated 4.6 based on 793 reviews