Ritani Reviews

Name: Ritani
Address: 3 barker avenue, 2nd Floor,, White Plains
Rating: 4.57

4.6 Rating 791 Reviews

88 %

of reviewers recommend Ritani

4.6

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

221

Anonymous

Anonymous // 01/01/2019

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“Excellent product. Good service”

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Posted 2 years ago

“Diamond is great. Ring is scratched again even though I’ve already sent it back once…no one checked it either time before sending it appears”

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Posted 2 years ago

“I had worked with Brilliant Earth prior to working with Ritani- I even ordered a ring from Brilliant Earth, but returned it. The customer experience, shipping, and communication at Brilliant Earth was sub par. Ritani blew me away with how easy it was to order a ring and they were so great at providing resources to help understand the characteristics of the diamond I was purchasing. The customer service was top notch. And the shipping- it was faster than Brilliant Earths! 10/10 recommend.”

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Posted 2 years ago

“wife likey”

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Posted 2 years ago

“The ring is beautiful and flawless. Couldnt ask for anything better. But more importantly the staff is amazing. They answered all my questions and got my ring delived to me within my tight deadline. Thank you everyone who helped!”

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Posted 2 years ago

“The service was awesome. The ring is exactly what I wanted.”

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Posted 2 years ago

“I love working with Ritani! Great communication and the ring was gorgeous. They exceeded my expectations.”

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Posted 2 years ago

“After extensive searching for the "perfect" pear shape diamond, including from James Allen, Whitefish, and Blue Nile Ritani had the cheapest price, and the best diamond for my budget. I am thoroughly pleased, and feel secure in my decision from buying with Ritani, and don't feel I was taken advantage of like I felt when going to local jewelry stores.”

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Posted 2 years ago

“Customer service rep was friendly and helpful.”

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Posted 2 years ago

“I haven’t received my Diamond.”

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Posted 2 years ago

“You guys ROCKED my world ! Absolutely the very best in product and customer service ! I am so grateful I found a wonderful place for ALL my future jewelry needs I’m already planning my next purchase and I have been getting nothing but WOWS on my ring ! I was in this business for over 10 years and I can tell you your a 5 star company! I hope this company is here forever ! Thanks again to Ritani and all of its wonderful employees! April Brennan”

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Posted 2 years ago

“Great customer service, great product, great price. You can't go to a jeweler and get a better price than on here. I was a little sketched out ordering an expensive diamond online, but im glad i did and Ritiani made the experience great.”

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Posted 2 years ago

“I would currently give Ritani a 2-star rating out of 5. I'm not a person who likes to complain. Even now, I'm only leaving this review on Ritani's internal survey and not on Google for everyone to see. That being said, I was informed that the initial diamond I tried to purchase was unavailable after I had sent full payment, and I am STILL WAITING to get my refund SEVEN WEEKS LATER. I think we can agree that this is an absurd and unacceptable amount of time to be waiting for the return of more than $10,000 that never should have been taken in the first place. There have been multiple email exchanges and phone conversations - the most recent of which assuring me that I would receive the refund by the end of last week at the latest - and still the money has not shown up. I realize that sometimes unexpected things happen, but I cannot imagine a circumstance that would justify the magnitude of this delay. The only reason I am not providing a 1-star rating is because I did end up finding and purchasing another diamond from Ritani, which I recently received, and I'm quite pleased with it. However, a quality product does not erase a major flaw in customer service. Please figure out how to prevent this from happening to any other customers. I think there are likely very few people who would be comfortable waiting more than a few days for the return of this much money, let alone waiting nearly two months.”

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Posted 2 years ago

“I was nervous to make such a large purchase online, but it was a very smooth and easy process. I received email updates along the way informing me of the status of my ring. When I received it, I couldn’t have been happier. The diamond is gorgeous and the setting is perfect. I would absolutely use Ritani again and will do so in the future!!”

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Posted 2 years ago

“Unfortunately I’ve had two bad experiences with Ritani diamonds. The first time I made a purchase for a relatively large heart diamond and it wasn’t until the date of delivery that I was informed they could not locate it and I had to select another. The second time I purchased two 30. Round diamonds. It wasn’t until the expected delivery date that I checked the tracking and was informed it would not arrive till a week later. I myself am a jeweler and it’s unfortunate to get a date of delivery and not be updated along the way of any change in status. It’s frustrating that both times had to reach out myself and be met with disappointing news. The second time they gave me options of other diamonds to select but I ended up waiting for the match that I originally selected. The customer service representatives were polite it’s just a strange process that both times I was suggested to pick different diamonds one of which couldn’t be found and the others could not be shipped on time. On the other side of it I was satisfied with the diamonds themselves I selected. Good prices for certified diamonds.”

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Posted 2 years ago

“I got what I expected. A great looking lab grown. Diamonds hold no value, buy lab grown.”

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Posted 3 years ago

“Beautiful ring. Always happy with the price and workmanship at Ritani. Please, bring more fancy cut and colored lab stones.”

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Posted 3 years ago

“I bought an oval diamond for a setting I already had and the pictures didn't do it justice. The customer service and support was also excellent as all my questions were answered promptly. Most importantly my Fiancée absolutely loves her ring”

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Posted 3 years ago

“I had a great experience. Placed my order and. It’s was delivered as stated in the order confirmation?”

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Posted 3 years ago

“Exactly as presented. Delivered early. Outstanding.”

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Posted 3 years ago

Ritani is rated 4.6 based on 791 reviews