Ritani Reviews

Name: Ritani
Address: 3 barker avenue, 2nd Floor,, White Plains
Rating: 4.57

4.6 Rating 791 Reviews

88 %

of reviewers recommend Ritani

4.6

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

221

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't received the earrings. Should this review be sent once the customer receives it?”

Helpful Report

Posted 3 years ago

Author didn't leave any comments.

Helpful Report

Posted 3 years ago

“The diamond was great, I would give a 5 star if it's not for the shipping. If you can improve or change the partner with the international shipping that will be great truly hate the delivery service with this ring. I understand that you guys used. Third party company for international shipping and they ended up hand it over to DHL. DHL left the $7000CAD worth of ring on the front step without asking for signature. Luckily we are work from home, and when I rushed out to stop them from leaving and said I want to check the item is in there, the guys says"not my problem" and left anyway”

Helpful Report

Posted 3 years ago

“Beautiful diamond! Can’t wait for my custom ring to be made with this diamond in it. My jewelry designer loved it!”

Helpful Report

Posted 3 years ago

“Loved the ring and the description was exactly what I expected and received. The diamond is of very high quality and the price was unbeatable. Will definitely order the wedding band from ritani as well.”

Helpful Report

Posted 3 years ago

“Annia was great”

Helpful Report

Posted 3 years ago

“The diamond arrived a week later than scheduled but overall we are happy with the stone, and with the customer service. It was excellent. Staff went above and beyond trying to make it work for us. We really appreciate it!!”

Helpful Report

Posted 3 years ago

“IT WAS NICE ...PRETTY SMOOTH”

Helpful Report

Posted 3 years ago

“I may have gone a little overboard for my 1YO daughter’s first pair of earrings! I visited a bunch of sites trying to "create" the best deal but really had the best experience with Ritani. Received exactly what I was hoping for, a stunning set of .40 princess cut earrings that she can wear forever. They also went the extra mile in personally delivering the set in time for her Birthday; would highly recommend!”

Helpful Report

Posted 3 years ago

“Extremely nice staff. And very patient with every question and concern. waiting to save a bit so I can get what I desire But would call Ritani.”

Helpful Report

Posted 3 years ago

“This is my first time ordering a halo diamond ring from Ritani. 1.87 carat. Pictures attached. It was supposed to be a Christmas gift for my mother...but it's February now and we're still working on it. The ring I had chosen came and it was gorgeous, but one of tiny the side diamonds fell out during transport. I contacted Ritani via chat within 1 hour of receiving the ring from the delivery truck. They were prompt with an apology and sent me instructions on returning and provided pre-paid overnight label. I ended up choosing an upgrade to the diamond and a better ring setting. So far, I don't have a great first impression with quality since the side diamond fell out of its placement during transport that knocked the inside box out of its ribbon anchors. The box is classy and black, and elegant. It's been 5-star customer service and very prompt responses from their reps via email and phone calls. The website does claim to have a lifetime warranty on manufacturer defects. I would definitely also consider getting ring insurance now after what happened with the first ring. I will update my review once I get the final ring.”

Helpful Report

Posted 3 years ago

“Great ring!”

Helpful Report

Posted 3 years ago

“Would be nice if there were better high resolution pictures of the diamonds. Order status was not updated when I went tonorder screen (understand system us being updated but need to keep customer informed).”

Helpful Report

Posted 3 years ago

“Five Stars, 100 % best quality for good price, and excellente service. I loved my wedding band and my husband too.”

Helpful Report

Posted 3 years ago

“I have no idea where my earrings are that I just custom ordered. They were suppose to arrive on 1/25 and they didn’t, so I called Ritani and the representative that I spoke with stated she would call me back never called back. No idea where my $800 earring are 1/27. So much for overnight. Fed ex keeps pushing the date out. Def declining charges on my card.”

Helpful Report

Posted 3 years ago

“Very professional staff and personable correspondence. I returned the diamond I purchased because I measured incorrectly and it did not fit the mounting. The return process was quick and easy. Thank you! I will be ordering again soon.”

Helpful Report

Posted 3 years ago

“Website was easy to use and they are upfront about the price and details. I was very happy with the diamond but the only critical thing I would say is that once I ordered the diamond I got a notice saying they had to procure it from the supplier first and that I might not get it. I got what I ordered but if I hadn’t, this review would be very different. I don’t like that practice, you either have it or you don’t. Don’t get people hopes up to potentially crash them down. Oh and also the website email said I would have it next day by 12 pm so I stayed home all day only to have the tracking number tell me 2 days later than the email. Overall my experience was good and I am happy with my purchase, just giving constructive criticism to make things better.”

Helpful Report

Posted 3 years ago

“I just purchased a 2 carat emerald cut lab diamond and engagement ring setting I couldn’t be happier the diamond is beautiful and the ring all together looks amazing. My girl loves it if she’s happy I’m happy. If your looking for an engagement ring I highly recommend doing business with Ritani you will not be disappointed.”

Ritani 5 star review on 24th January 2022

Helpful Report

Posted 3 years ago

“Asking me to write a review before I even received by order was to be delivered Friday 9-1pm and still nothing days later. I have emailed with. I response.”

Helpful Report

Posted 3 years ago

“Although I was an overseas buyer, I still felt I was involved in the process and was updated regularly by a manager named Phil. Thoroughly enjoyed the process and looking forward to buying again from Ritani!”

Ritani 5 star review on 23rd January 2022

Helpful Report

Posted 3 years ago

Ritani is rated 4.6 based on 791 reviews