Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,457 Reviews

73 %

of reviewers recommend Sensory Education

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About Sensory Education:

The Team at Sensory Education have been offering sensory toys and special needs toys and educational supplies and educational equipment since early 2009 and have gained a reputation for providing sensory toys and special needs toys and school equipment at prices lower than our sensory toy and Education rivals.
We supply sensory toys to mums, dads, schools, charities and the NHS along with all other customers who wish to purchase some sensory toys and special needs items
All our sensory toys and sensory lighting products allow you to explore your senses in a fun way.
Sensory Education pride ourselves on the genuine reviews written on this platform and each and every review is subject to the high standards set out by Reviews.IO
Please take a moment to share your experience and write a review about your experience with sensory education.
Every review is read by a member of staff at sensory education and we use the reviews to keep learning and to improve our services.
Thank you for taking the time to write a review.

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ABSOLUTE REBBISH SERVICE. ORDERED A TUFF SPOT TRAY AND THAT WAS DELIVERED DAMAGED. ORDERED A REPLACEMENT TRAY AND THAT TOO WAS DELIVERED DAMAGED! THE SECOND ONE WAS IN A WORSE STATE THAN THE FIRST ONE. PRODUCT DELIVERED IN A PLASTIC BAG WITH NO PROTECTION. TRIED TO CONTACT THEM BY TELEPHONE BUT THEY WILL ONLY COMMUNICATE BY E-MAIL. WILL NOT BE ORDERING FROM THEM AGAIN.”

Helpful Report

“****DO NOT BUY FROM THIS PLACE *****DREADFUL SERVICE - MY DAUGHTER ORDERED MY GRANDSONS XMAS GIFTS-ONLY PART OF THE ORDER WAS DELIVERED- NO ONE TO SPEAK TO - NO ONE ANSWERING HER EMAILS -NO SIGN OF SENDING HER MONEY BACK - NO SIGN OF THE GOODS BEING DELIVERED ABSOLUTELY DISGRACEFUL WAY OF TREATING A CUSTOMER WHO PAID IN FULL -”

Helpful Report

“I ordered a month ago and full payment was made through the Charities Invoicing system. Since then I've heard nothing apart from automated responses which guarantee a follow up in 3 days which never appears. There is no sign of the toys ordered and communication is non-existent.”

Helpful Report

“I ordered an item 6 weeks ago for my sons birthday - when it wasn’t delivered within a few weeks I followed up but have waited weeks for replies to emails and keep being told the warehouse manager will place a track on the item and it will be delivered urgently - still nothing and now no response to my emails. The worst customer service I have ever experienced.”

Helpful Report

“I place a lot of orders with this company over the AST few months ( expensive orders) and two of these items have not been delivered , and I have time and time again sent them emails in regards to the missing items and all I keep getting back is nonchalant replies and asked to fill out missing items forms.which I have done over and over again.. and STILL nothing is being done as to the where about of these items that come to around £150 .. these I were purchased to help with my 2 year old autistic grandson... I am completely disgusted by the lack of caring or action on the half of this company I am now going to be contacting my local consumer rights...”

Helpful Report

“I have emailed three times regarding my missing parcel but no response to any emails you can’t ring as they are all working at home but will reply in 3 days which they don’t. I have used and recommended sensory education to many people and I am really sad that I have received this poor level of Service and absolutely no reply.... apart from an acknowledgement that they would reply within 3 days, 8 days ago!!”

Helpful Report

“Terrible customer service, rude and sarcastic emails when they finally get back to contacting you, waited months for my item to arrive. I’d recommend having a look on a couple more review websites before purchasing from them”

Helpful Report

“Ordered over £70 worth of products still not delivered after 3 weeks, no reply to my emails and no other way of contacting them”

Helpful Report

“Ridiculous procedure - Order No. 169617/210720/28 my goods have not been delivered. All I can do is fill in another form with the same details and receive yet another reference No. 45360747 and 45360565 so far - why can't I send you an email? It would be more professional! Do not ask me to fill in another form, just reimburse me and I'll shop elsewhere.”

Helpful Report

“Ordered in june, still no delivery, was told being sent again ,received nothing, emails are not being answered now . No way of contacting them other than email,no response to email even after waiting the 3 days to make contact .”

Helpful Report

Hi Jo Brown, Thank you for your review and we are sorry to hear of these issues. We have arranged a replacement parcel to be sent out today by Royal Mail. Thank you for your patience and understanding.

“I wish I would have seen reviews from other websites as experienced terrible customer service. No items, no refund, and also they frightened me by hundreds of emails with their solicitor just because I asked to provide me evidence of refund (which they says it's procesed). Please AVOID!”

Helpful Report

“I ordered and paid for a trolley from them three weeks ago & it has not arrived! Despite contacting them several times and submitting their complaints form I have not heard from them. DO NOT order from this company”

Helpful Report

“My order never arrived with my nephew for his birthday, nor did the replacement. Order placed 16th March - 5 weeks ago. My emails requesting a refund are being ignored - waited over a week.”

Helpful Report

“DO NOT USE THIS COMPANY - CHRISTMAS PRESENT ORDER PLACED FOR 40 DISABLED CHILDREN. THEY HAVE TAKEN THE PAYMENT AND NOT SENT THE ORDER!! TOTALLY UNETHICAL THEY DO NOT CARE ABOUT CHILDREN WITH DISABILITIES OR THOSE WHO WORK WITH THEM. PLEASE SAVE YOUR SELF FINANCIAL AND EMOTIONAL DISTRESS AND DO NOT ORDER FROM THIS SITE!”

Helpful Report

“BUYERS BEWARE. The companies customer relations and communications are unbelievably poor and the firm really shouldn’t be getting away with this. If your order is fine you’ll be ok but any problems or queries- you’re stuck”

Helpful Report

“Squeezy stress gripper ball burst open on a lady with Parkinsons, splattering blue fluid over her clothes, carpet, fireplace and just recently noticed spots on sofa too. I first sent message of complaint on 7th January and had to re-send the complaint today, 12th January, as have had no clear response to a resolution. I am Very unhappy with the poor quality of the ball, the mess I had to scrub up afterwards and the terrible customer service by the Sellers.”

Helpful Report

“I’m pretty sure that most of these reviews are not genuine. Appalling company, that steals money from vulnerable families”

Helpful Report

“If anyone has a contact number for this terrible company please let us know. Money taken and no product. Email is just a standard auto response, telephone number diverts straight to a message. Impossible to contact and they take money for nothing.”

Helpful Report

“An absolute scam. They’ve charged me but I have no product. I’ve emailed over 20 times and had no response. Their phone line says they’re unable to answer calls and tells you to email. Avoid.”

Helpful Report

“Wish there was a 0 available! Terrible service from start to finish. Phone calls never answered, emails not responded to, weeks without my order and wrong when it finally arrived. Do NOT order from this company.”

Helpful Report

Looking at the case history I cannot sadly see any report of an incorrect item. Please email customercare@sensoryeducation.co.uk quoting your order number and we would be delighted to look into this.

Sensory Education is rated 3.9 based on 1,457 reviews