“totally agree with the previous review. If there were no stars, that is what they would get. Bought tickets. Never received them. although they said they had. Only to be told they haven't got them and sending back a refund. Daughter really up upset as all her friends have now gone and she cant. Use at your peril!!!!”
“I bought in February 2 concert tickets. Strangely, I didn't know Viagogo so I didn't know it was a non official selling tickets platform. Although the tickets were much more expensive, because of the lockdown, I just thought venues increased their prices. I received my tickets electronically and noticed the name of Andrew Newman. When looking closer, I saw the T&C which forbid to resell tickets or they become void and you're refused entry to the premises. I contacted Viagogo to ask for refund. They've been refusing for the last 5 months coming with various excuses. They claim that all the information were given before I bought the tickets which is obviously not true. Why would I buy tickets that I can't use. I since then joint the Facebook group Victims of Viagogo( yes, it's so bad that there is a group) and the amount of victims is heartbreaking. I am lucky as it's just £140 but for some it's thousands of pounds they lost. For your information, Andrew Newman is a famous Scottish tout that buy tickets and resell them at a much higher price on Viagogo. He makes millions on the back of people. Viagogo should be shut but some companies like Google get lots of money from them. Avoid at all cost.”
“Total rip off, sold me 300£ fifth row seated tickets, I recieved 45£ ticket with no seat allocation. They refuse to refund as they "guarantee the seller gets paid" , I raised dispute and have refund via credit card as the only option. THIS COMPANY IS A SCAM SO DO NOT USE THEM”
“We bought tickets for an Eagles concert in August 2020 which was postponed due to Covid19. We were then told it was cancelled in June 2021. Viagogo offered a voucher worth 115% of the ticket price, clearly that want you to take this and trying to insist we do so by saying the date to request a refund has passed and that it will take "several months" to refund our money. All you get is sstock email replies, no way to get through to tthe help desk. Every review I have read about this company is terrible, there are lawsuits against them. Do not buy from these people. They are unscrupulous and dishonest.”
“Ordered tickets for an event in April 2020.it has been cancelled 3 times now October 2021.its abroad so flights, accommodation etc not taken into account. They have offered no refund or alternative. PANDEMIC SCAMMERS. HAPPY TO EARN INTEREST FROM YOUR HARD EARNED MONEY”
“Steely Dan show postponed for a full year. Steely Dan’s website says ticket holders can get a refund yet Viagogo refuses to work with Ticketmaster to get the buyer a refund.”
“Ticket scam - stay away!
I purchased 2 tickets for an art event by mistake at 3 x face value.
Tried to get a refund within minutes after purchase as I realised the fraudulent premium. Customer service could only offer me to ‘list’ the tickets at my own risk, no refund could be offered. All this despite the event tickets not even being issued, as the event date was weeks away from the purchase date.”
“DO NOT USE VIAGOGO EVER!!!! Bought tickets for Euro 2020 (now Euro 2021) in February 2020. Event was postponed due to the pandemic. There has been a lot of articles in the news saying that the organizer provided refunds due to pandemic, because of reduced capacity in stadiums and changes in venues. I tried to get an answer from viagogo multiple times, but never got a real answer from them. There is a section in viagogo related to your purchase tickets and a date that says that they should send your tickets no later than a specific day. That day kept being postponed, multiple times, without any warning. I tried to message them multiple times and call their phone number. Never got a chance to talk to an agent as their line is too "busy" and they hang up on you. After multiple attempts, I asked to bring my case to a supervisor/manager, never got a reply from them, but received a notification that they will refund my tickets. Lots of time wasted in this whole process without having any real or decent customer service. AVOID AVOID AVOID, or you may never get your tickets/money back.”
“Wish I could give zero stars. I've been totally mislead by Viagogo. I purchased tickets for Mario Biondi for next Aprul. After I research the face value of the tickets are £32.50. I looked at Viagogo because I used before they were slightly more expensive at £79 for 2 tickets plus £2 each ticket for be email delivery. I thought that's ok I needed a trusted site. But how wrong I was. When I checked out by PayPal it still said £83. It was only when I checked the confirmation email its said £163.55. Ive contacted Viagogo and they said this is the breakdown and will not refund the tickets
Price Per Ticket: 58.94
Ticket Cost: 117.88
Buyer Fee: 33.93
Shipping Fee: 4.95
Buyer Vat: 6.79
Buyer Total: 163.55
How can it be so different. The shipping to start should be £4. The price per ticket should be £39.50. I dishonest company do not used!!”
“I bought tickets for Oktoberfest 2021 in Munich. The event organizer announced the event cancellation on May 3rd, 2021 It is now May 13, I have called and emailed 8 times asking for a refund and provided proof from the event organizer that Oktoberfest 2021 is canceled. They are refusing to refund me. I also never received tickets since the event is canceled btw. Viagogo does not follow their posted refund policy and does everything possible to keep your money. Find another ticket broker - Viagogo is not to be trusted”
“This service provides communications to you that indicate it is sourcing best available seats for the exorbitant prices they charge. On confirmation they state you will receive your tickets by a specific date. Tickets then are provided at 24 hours prior to the event - irrespective of continuous follow ups when they’ve missed the due date two weeks prior - and you will be issued with back row and no recourse but miss the show! (Resale under 24 hours unlikely)
It is underhanded and it’s only purpose is to make money on fees. Do not support this service as it preys on vulnerable consumers.”
“Zero customer service, they do not care and do not refund your money when entitled to, avoid at all costs, I cannot understand how they are allowed to operate, I have lost all hope”
“Horrible Customer Service! I bought tickets for an In This Moment concert which was set for may 2020 and it has been MONTHS before they processed a refund, apparently they do not have the technology to do this like the rest of the technological world. And now to get a refund I have to either have PayPal - which i don't - or save my banking information on their site? If they can't process a refund why on EARTH would I give them my banking information to SAVE??? I tried calling and can't reach a human - my order ID is no longer valid and they just hung up when I put it in. I will never be using their services again and encourage others to do the same as they just want to keep your money and not help you at all.”
“Do you not buy tickets from ViaGogo they are a bunch of thieves, our Billy Ocean tickets were £54 and They ripped my wife off for £97 in charges taking our bill £151.44 DO NOT buy your tickets from ViaGogo
They also gave my wife the wrong date and as we cant make the new date they REFUSE a refund.
Order ID: 24811815”
“Thought we were purchasing tickets direct from another Ticket Company, VIAGOGO somehow was linked themselves to the other Company's Website.
We were charged a Large Booking Fee, Inflated Ticket Price.
Received Tickets - Worth 50% less of Purchase
BUYER BEWARE.
Completely Dissatisfied”
“Do not buy tickets from these they are a total rip off I’ve had my event re scheduled can’t make the new date and can’t get a refund absolute disgusting paid over £200 for 2 tickets”
“Event cancelled due to Covid - called this appalling company for a refund and they advised me it has been rescheduled and I can not have my money back. Since I have no intention of going to any events next year this company have told me I am to sell my tickets online if I am in any hope of retrieving my money. DO NOT BUY FROM THESE PEOPLE THEY ARE TERRIBLE!!!! My name is Emma Woods, I was going to Mrs Browns Boys and is now £220 out of pocket... lets see what the banks fraud department say....”
