“The worse ever company to buy tickets from. They have no integrity and only scam people from their hard earning money. You don't get the tickets you paid for and when you complain they come up with the worse lies and excuses ever like we tried to contact you to solve the problem but somebody phoned you 1 hour ago and promised you to solve the problem. Corrupt liars all of them. They should be banned and arrested and put in jail. The owners most problaly are sitting on fancy beaches and cruises spending all cash they scammed.”
“This company is nothing short of a scam. They rip people off left, right and centre. The sell tickets that are not even valid or honoured by the event.”
“These people are fraudsters and very stupid. When you try and complain and get a refund they completely just ignore you and reply with copy and paste general answer. Stay away from these Muppets.”
“Bought 2 tickets then after not receiving them logged on and they had cancelled with no explanation. They confirmed 3x that they had not taken payment but my statement showed they had.
Bought elsewhere for £70 less. Then started receiving emails about the event so I messaged to say they had cancelled on me and again confirmed they had not taken money.
Found a Fb page dedicated to helping Viagogo victims
Took advice from there
Asked Viagogo for my personal data, screenshot evidence that the venue would only accept tickets from official sellers.
Anyway just had another call now saying I am getting a full refund. Don't give up, keep messaging them.”
“Terrible experience. We bought the tickets 2 months before the match and got the tickets 6 hours before the match. We bought each ticket at 120 euros, and got tickets that actually cost 35 euros. NEVER AGAIN! A real nightmare!!!!!”
“If I could give this website a 0, or even a negative I would!! I bought tickets over 6 months before the concert, and they emailed me 2 days before the concert saying “we will be unable to provide your tickets, please pick a different one” because of this, I was upgraded from the upper level to pit. I was so excited and couldn’t wait to get my tickets. Then, after 2 days of emailing and calling them back and forth trying to understand why my tickets weren’t coming through, they assured me they had the tickets and I would get them. It wasn’t till an hour before I was supposed to leave for the concert that I got an e-mail saying I was issued a refund. I called them and I was met with rude service, being unhelpful and basically telling me it was “my problem now since they refunded me” (It’s been 2 days now and I still haven’t gotten my refund). So, because of viagogo, I thought I had tickets for 6 months, then I got false hope that I would be in the pit, then I was unable to go to my concert at all. PLEASE never use viagogo you will just be let down!!!”
“Happy to take your money,
Concert postponed My son is unable to go next year as he is moving aboard.
You sold the tickets for him and now will not give him the money back till 8 days after the concert which is next July!!!
Double ticket money!!!”
“Stay away from them!!! If there is anything lower than 0 it will be a rating for them! After 20 mins of purchase and requested to cancel due to not clear info regarding the concert venue. They refused to cancel and refund my payment. When I contacted them, I did not receive any ticket and the bank has not processed payment yet so it is easy for them to cancel but they refused. So easy for them to get someone's hard earned money. Had to file a dispute from my bank to claim back my money. Never again will go to their website. Definitely a Scam and they are not looking after their customers. Beware and think before you purchase from them. Learned the hard way!”
“So this started with tickets my partner bought two years ago for a concert last year, this was then postponed to October 9th which is fine.
Two days ago we receive an email saying we would be provided a link to download the tickets. Which never arrived.
This was made even offer by the fact in a week our collection method was three different things. Firstly to collect from the venue, second to meed a random man named Christopher Steven who was supposedly our seller, and lastly to get them sent to us as a Ticketmaster ticket transfer which never occurred.
We called and had them apparently "re-transferred" twice back to back, neither of these turned up either.
To make matters worse they refuse to provide any other seller details, and the one number we are provided routinely links to an immediate "system busy" yet apparently they've spoke to him three times and he's "confirmed the transfer" (something I vastly doubt).
We've had to send the same proof 4 times to prove we don't have them, and they are already providing excuses not to refund us saying as the tickets have been sent it's on us.
Allegedly Ticketmaster transfers don't work on phone (however I transferred my partner tickets to take her sister to see JLS via Ticketmaster, they arrived immediately as bought through a reputable and trustworthy merchant, so again this is an outright lie), and wanted yet again the same screenshots but on PC rather than Mobile.
The Yungblud gig is tomorrow, we have 1 of the three tickets required (I bought mine on Ticketmaster not trusting Viagogo, now I'm glad I did), however even that one will no longer be used.
I know we'll never see the tickets or the money again, nearly £200 wasted and my partners friend disappointed on her birthday present she had to wait an extra year for.
Emails are generic copy and paste replies also, the phone they are clearly reading from a script repeatedly telling us how to click the link in the email we have told them a dozen times a call we don't have. Sending broken links in emails to submit evidence and the list goes on.
Avoid these scammers at all cost.
It's no reason them and their sister company StubHub are currently the centre point of a criminal investigation by the CMA. The real question is why are they still allowed to operate if suspected of such activities? A complete failure of the UK justice system.”
“First and last purchase. Had a problem with the tickets with the tickets I purchased. Tried to contact Viagogo for three days before concert. Called their number, put on hold for a couple of minutes then then was disconnected. Never had a chance to speak to anyone. Missed concert. Will go back to Ticket master”
“Dont touch them, scam artists. Take your money prior to covid. Then refuse to refund when event cancelled. The reschedule with less than weeks notice. Again refund refusal”
“Booked and paid £247.00 for two Bronze tickets fir show when tickets arrived face value 39.50. Rang them to complain and they hung up on me.
I shall always ensure future I never have any involvement this company and ensure all around me are aware.”
“Criminals. These people are legalized thieves. They should be in jail. Why is no agency doing anything about these felons? They spoke my money, read the reviews, they are stealing everyone's money.”
“I feel violated, this is definitely a scam site, I have tried calling, one call lasted 43 minutes… no answers to my questions… please avoid… you can get tickets much cheaper !!! Plus the Customer service is so bad … I over paid by £70/80 … I want to cry this is so hurtful … Fiat girl was laughing and just put me on hold for 8 min without anything… I was lost something joyful became very stressful …”
“Zero stars are what is deserved for what amounts to a criminal organisation. Their claim that ALL costs are identified in advance of the purchase is simply a lie. An additional £35 added post purchase authorisation to “fund the Viagogo platform”. Totally dishonest and unscrupulous. I had used the site a couple of times previously (seriously inflated prices but at least it was the price advertised) but never again. This lot should be closed down if the regulator cannot impose severe minimum standards. Customer ‘service’ utterly diabolical and ‘provided’ on a premium rate number outside the U.K. Avoid at all costs. An OCG in my my opinion. Buyer beware: please read the myriad negative reviews.”
