XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,063 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,063 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 3rd June 2025

781

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and easy experience”

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Posted 4 years ago

“The service at the store was excellent but the delivery coordination between the Cs and actual delivery, needs some looking into.”

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Posted 4 years ago

“We recd your the hamper with the card from XpressFlower.com Am quite satisfied. Just a small request I wanted the cake to be delivered along with the hamper and I was told that there will be a small fee. I was not happy at this point. My hamper cost was $78.40 and transport charges $5. So since I was already charged $5 why should another fee be charged for delivering the cake along with hamper. This is not justified. The same van and the same delivering the hamperso why can't the cake be delivered along with it?”

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Posted 4 years ago

“I was pretty disappointed and upset about the customer service that called me to confirm my online order. Her customer service was awfully bad. While I was planning to logde a complaint, Yi Fen from Sengkang branch called. She helped to confirm the details and explained to me on the customer service that called me. Overall, flower is received in good condition and Yi Fen from Sengkang branch is friendly and helpful.”

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Posted 4 years ago

“Thanks to Venus for her assistant.”

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Posted 4 years ago

“Great service & knowledgeable staff!”

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Posted 4 years ago

“Overall experiences is pleasant. Staff is very responsive and able to answer all my queries as well as taking photo of final products as per my request too.”

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Posted 4 years ago

“Thankful for the free delivery service provided due to the item being not available for self-collection at the retail outlet.”

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Posted 4 years ago

“Have a pleasant experience at your Tampines Mall outlet this morning - 1 Aug at 10.45am. The staff is friendly and helpful. She was very patience while I'm taking my time deciding what to buy. Thumbs up! Really make my day!”

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Posted 4 years ago

“Everything is good but I think it is due to the movement too many times, the flower was misaligned.”

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Posted 4 years ago

Hi Thomas, I am sorry to hear that. Are you able to drop me a photo to our whatsapp https://api.whatsapp.com/send?phone=6562801007 and attention to me Sam and I will look into this personally Cheers Sam Chief Experience Officer

Posted 4 years ago

“the bouquet is smaller than it looks on the website.”

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Posted 4 years ago

“The tulips are beautiful and my friend likes it very much. It’s good that the staff also text to find out what’s the occasion for the order and also ensured that card is acceptable. Am happy with the whole process.”

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Posted 4 years ago

“Staff in the shop on side for the purchase very friendly and helpful Day of delivery a bit worrisome, because the colour of the roses of the bouquet looked different from what I chose in the shop (maybe because of the picture/camera?), and it looked on the picture also as if there were a “hole” in one side of the bouquet (but could be also just on picture but in real fine) The staff member that was assisting me, Lai, was also very patient and friendly. But in the 2nd picture the colour looks still different. And another bit of a turn down is when an email states the item(s) will be delivered “very soon”, but it still took almost 3hrs from then. Well, 3hrs are not considered as “very soon“, though. That’s why it is a “good” but not “excellent”.”

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Posted 4 years ago

Hi Doreen, Thank you so much for your review and feedback. These are very valuable to us and we will treasure these feedback dearly. I will be using them in our internal optimization to further enhance our customer's experience. Thank you once again and stay safe :) Cheers Sam Chief Experience Officer

Posted 4 years ago

“good service”

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Posted 4 years ago

“Very attentive customer service. Web ordering and email was easy to use”

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Posted 4 years ago

“It was a pleasure dealing with your customer service officer Laila :) The order came on time and made my friend really happy. One particular feedback, though. The payment options should be seamless, I had to open a Paypal account which I don't intend to do as it was not very clear how I can check out with only my Mastercard details. But all in all, I will order from you again anytime I need to make someone feel special ❤”

XpressFlower 4 star review on 18th July 2020

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Posted 4 years ago

“Satisfied..if there is morning delivery will b better also..:)”

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Posted 4 years ago

“Process was well updated.”

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Posted 4 years ago

“The price was reasonable. However, there was a delay in delivery.”

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Posted 4 years ago

Hi Queenie, Thank you for your feedback, we will check on this for the delay and we will get back to you thru email,. we need to investigate what happened to your order. Thank you and have a great day ahead. Stay safe :)

Posted 4 years ago

“Great customer service.”

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Posted 4 years ago

XpressFlower is rated 4.7 based on 6,063 reviews