Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,017 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst service I've ever experienced from a delivery company. My tracking showed delivered but I hadn't received anything. I had specifically waited for the parcel as it was a router I was waiting for as I desperately needed it to get wifi in my new flat to be able to get online to work from home. Within 20 minutes of showing delivered I tried to call and text the driver using the provided phone number to quickly resolve the matter but they didn't answer the phone and just ignored my texts and couldn't be bothered to respond. All they simply had to do was take one minute to text back and let me know where they had left the parcel and the matter would have been instantly resolved. Instead I had to spend hours on the phone and live chat with Yodel continuously getting told to wait another 24 hours while the depot conducts an 'investigation'. Why could you not just contact the driver and ask them immediately? Eventually 4 days later I get an email saying that they have completed their investigation and I need to contact my broadband provider to resolve the situation! Still no answer on where the package is. In the meantime I had to waste £28 to buy data for my phone to be able to continue working from home when I could have easily had wifi if Yodel had any kind of customer service. I understand that packages sometimes get delivered to the wrong address but it could have so quickly and easily been resolved if the selfish driver had bothered to take 1 minute of their time to respond to me instead of causing me to waste hours of mine. What is the point of providing the driver's contact details if they just ignore the customer's messages? In the end I contacted the broadband provider and they sent a replacement router with DHL, it arrived to my door by noon the next day...clearly proving who the superior delivery company is.”

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Posted 5 years ago

“Why companies decide to use Yodel as their delivery service is beyond me. It makes reputation damage to the firm of the product you are buying. Yodel were scheduled to deliver my parcel yesterday (Saturday). I was told it was to be 20:00 to 22:00. Inconvenient time but decided to wait. No one turned up. Tracking system said "failed to access property" at 20:00. That is a lie, no one turned up. My property has no gates and is easily accessible. No slip provided. Re-scheduled for Tuesday but hoping my product is still intact as it is fragile.”

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Posted 5 years ago

“yodel failed to deliver my item ,they say i changed the day from saturday to monday ,they let me know 5 mins before webchat finished at 5 pm ,I DID NOT CHANGE ANYTHING been sat in all day waiting ,i paid £6 tracked delivery, disgusting behaviour from this company.WILL NEVER USE AGAIN”

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Posted 5 years ago

“Due to have an NHS test kit for COVID collected. Was told it would be this afternoon by two web chat people. Contacted a third and she said no it will not be collected and it needs to be rebooked. A stressful test made worse by yodels incompetence.”

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Posted 5 years ago

“Parcel just chucked over the fence. Didn't even ring the bell.”

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Posted 5 years ago

“My item never arrived. I don’t think I’ve ever had anything successfully arrive from yodel. Has anyone ever? Why anyone would use them is beyond me. I would never have ordered if I knew they would be using yodel to deliver. Luckily I managed to get a refund.”

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Posted 5 years ago

“Delivered to wrong address. Item will be binned”

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Posted 5 years ago

“Parcel spends a week traveling to the UK only to be stolen from the Yodel warehouse in Maidstone, Kent the day after it arrives. The mater of fact way I was told this by the warehouse staff suggests it is not an isolated occurrence. The advice that I 'order another one' was less than helpful and I was left with the impression no action will be taken. Online customer service said there is nothing they can do and batted me away to the seller .....”

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Posted 5 years ago

“THE WORST COURIER SERVICE THAT HAS EVER EXISTED. If I could rate 0 stars I would. Absolutely ridiculous. I did not receive my parcel even though the tracker claimed that it had been delivered. I called customer service to try and investigate the problem. I had to call everyday for five days just to keep updated on the investigation. Apparently the driver left my parcel outside a black door which was clearly not my house. The parcel had to be signed for and yet the driver left the package outside this door (which was not even my house!!) without it being signed. The customer service team told me to contact the supplier to ask for a refund or keep the investigation open so that they can get the driver to trace the parcel. Well the parcel was obviously taken by someone else! They also informed me to re-order from the supplier so that they can send another parcel free of charge. RE-ORDER?! So that Yodel can mess up my delivery AGAIN?! Ridiculous.”

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Posted 5 years ago

“Useless company. Can't even delivery to my address, attempts delivery at a completely different place. Not the first time, won't be the last. They will never improve”

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Posted 5 years ago

“Absolutely awful, failed to deliver my parcel twice now, no explanations, tracking not accurate. Parcel declared 'Lost' twice”

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Posted 5 years ago

“Didn't recieve my package after being told they will call me in 4 hours for 2 days.. still now haven't recieved anything.. if I could give a 0 star I would.. the worst customer service I have ever had.. they put the phone down in me countless times because I asked where my package had been delivered to”

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Posted 5 years ago

“Said delivered but with no evidence. Told me to look around the outside of the house otherwise contact seller. Asked for investigation. Yodel said driver confirmed delivery to elderly indian female. I said no such person at address. Yodel - "contact seller". How is trustpilot giving them 4.5 / 5 stars?”

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Posted 5 years ago

“If i could give minus stars i would! Useless.”

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Posted 5 years ago

“The delivery was for a neighbour- the driver came to wrong house, knocked over and stood on 6 of my pot plants ruining them. Didn't bother to knock and say that he'd done it and had gone before I could get to door. I am really annoyed - wonder whether firm will bother to get back to me and reimburse me”

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Posted 5 years ago

“The worst experience ever Brought a monitor from Ebuyer for my son's birthday and selected to pay extra to get it delivered on his birthday. I tracked the parcel on Yodel's website to find we were 104 out of 157 deliveries with the estimated time pushed from 13:20 to 19:20. Guess what they didn't deliver and to add insult to injury their website said a we had missed the delivery and a card had been posted. Lie ! I contacted Yodel but all I got was standard information that I could track the parcel. So day 2 and we were 77 out 141 with an estimated delivery 19:20-21:20 so again at the end and probably won't get the parcel today. So I called again and this time when I finally got through to an advisor they said I would get it at 3:30 slot but they terminated the call when I asked why they had a different time slot to the one on their site and why I never get a text with the time slot. Charming. I phoned again and this time they are saying their website didn't refresh the estimate time from yesterday so a known default on their website they can't be bothered to fix and that the supplier Ebuyer didn't provide the mobile no so I will never get a text because customer service can't update this field. Terrific service all round. This is the worst service and why good suppliers are still using them I will never know, if I could give no star I would. I have now advised my board not to use them ever again”

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Posted 5 years ago

“Recived E MAIL saying parcel delivered AM 08-41 well both the driver and the parcel should be on tv as a magic act . I have installed both full running video , plus at the door video, proberly from all this video one can tell that this as happened before,and it took almost 6months to get an incovenience payment when contacted, i gave them order No ,delivery No, and adress, only to be told that was not the address on the parcel, and that i should find out what was the address the sender ..put on it , of course impossible as it had come thought a third party. Its most annoying when its only a few miles away from me unless thay have put it though someones elses door. To think i payed extra for fast delivery great.”

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Posted 5 years ago

“Said they tried to deliver parcel and didn’t and then said parcel had been delivered and wasn’t, avoid this courier company like covid 19, this company should be shut down they are an absolute waste of space”

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Posted 5 years ago

“if i could leave zero stars i would. waited in all day for 2 days for a delivery. Both times no delivery attempted and both times tracking amended to cant gain access for delivery. no other courier has this issue and i always get my parcels without any issues from other firms. yodel are just lazy inept morons who dont do their job.”

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Posted 5 years ago

“Did the COVID test and put in fridge for collection by Yodel. Received 3 emails during the day from 1.30pm . Last one stated collection between 8.30pm and 10pm. All operators were 'busy' for the whole day and again today No one turned up . Total waste of money as test now useless and could not post it. How many other tests are not being collected? Useless”

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Posted 5 years ago

Yodel is rated 1.1 based on 7,017 reviews