“found email/tracking yesterday advising delivery - NO WAY did this happen! Called chat line 3 times only to be dumped 3 times, reported to Ebay hopefully someone will investigate these rogue deliveries by this company, so far no delivery the fact someone has probably lied on company tracking is sickening and playing honest buyers for fools PLEASE READ THIS”
“Terrible. No concern for peoples personal items.
Was at home all day since we cant go anywhere anyway, no one knocked, buzzed or left a calling card. Next minute i get an email to say my parcels had been left on the front porch and a card put in the letterbox. Firstly I live in a flat so I dont have a front porch, secondly I didnt recieve a card.
I jumped on the webchat and explained the parcel is very expensive and needed to be found. Was told the drivers do not have mobile phones so they needed to wait till he/she arrived back at the depot that night. Was told they would email me within 24 hours with an update.
Didnt hear a thing back. So I jumped back on and they told me the driver said it had been delivered (gave a desciption). It wasnt my house. So they said they would send the driver back that day to collect and re-deliver.
The person who received it actually took the parcels to my house thankfully and said they didnt have a front porch and the parcel was left in the street, the only reason he knew it was for him was due to the calling card.
I never bothered to tell Yodel I received it, figured I would make them work for it. Complained, didnt hear back, still dont know the status of my parcel as they never got back to me with any updates. Thnakfully I know I have it, but terrible service all round.”
“They said they gave a parcel to a neighbour, didnt even know on my door, no card, dont know what neighbour, havent ordered in a while, so its a old order just come, but whi knows where it is, maybe still with driver ? Cant order anything if its going to be delivered by Yodel,”
“Your company has the worst reviews I have ever see and now from experience I have to agree definitely will never buy anywhere who use your company's delivery service again!!!!”
“I feel like I have been RAPED and VIOLATED. I am self isolating and someone from Yodel knocked on my door.
First thing he said was "THIS IS FOR YOUR NEIGBOUR AND I AM GIVING IT TO YOU" he didn't even ask me and dumped it into the floor of my flat. WTF, who do you employ that gives you the right to violate my home. You might as well forced yourself into my home and rape me.
IF I HAD A CHOICE I WOULD NEVER USE YOU SCUMBAGS.”
“Worst delivery service. Honestly it's ridiculous. The app is worse and the drivers do not even attempt to deliver, this is the fifth occasion where they say 'they attempted delivery' yet nobody bothered to ring the doorbell or knock, or even leaving a card to say they missed me”
“Had 3 parcels coming from ebuyer yesterday (2nd May.) A van stops outside my house at 11.30 & the driver leans across the cab, so I saw the red YODEL logo on the back of his day-glo vest, then pulls off again without delivering.
At 2.30 a lady delivers two of the parcels & I ask about the third one. She says two vans service this area & it's almost certainly on the other van.
Checked the tracker this morning, the 3rd parcel is showing as delivered at 11.30 yesterday, not signed for due to Covid19, obviously a complete lie & most likely it's 'disappeared' now.
I suspect that due to the shape & size of it, someone thought it was a PC, Well, if so, they are going to be disappointed when they find it's just an empty case. pretty much useless really, but hopefully if they 'disappear' enough ebuyer parcels, ebuyer will stop using them.”
“I've stayed in for 2 days waiting for a parcel from Ebuyer via Yodel.
I've tracked them through the website and watched as they've delivered all around the nearby streets.
At 8pm they were 2 stops away from me, at 8.30 still 2 stops away.
At 9pm I got notification that they had attempted delivery at 7.32pm but were unable to access the property; given that I had been sitting in the front garden waiting for them, this is a blatant lie.
Given the current covid situation I couldn't care less if something is a day or four late, I resent being lied to though.”
“Disgusting company. Liers careless irresponsible unorganised. Yodel look at the reviews and wake up you either fix your reputation or shut down as peoples not paying lots of money for their good and you just come along and waste it by not delivering.”
“Tracked my parcel and watched it change to delivered! But nope it wasn’t and I also have cctv to prove it! Web chat is constantly engaged. Awful company obviously with thieving drivers, won’t be ordering from any company that use these couriers.”
“Sender of my package says it should had been with me on the 27th April (ordered 24th), it's now 2nd May and no package, your tracking says it will soon be with you. Really? My item was only traveling from Dorset to London, not too far. Tried webchat, waste of time, won't connect. Your company really are the pits as there is no way of contacting anyone to find out what's happening my package.”
“tracking number so went down to work were it was been delivered about 1 hour before delivery numbers went down looked said he had tried to deliver couldnt gain access i was there nobody showed up”
“Absolutely abhorrent service, they claim that they missed us and that they left a calling card. I have been at home all day and I didn't even see a van that looked remotely like a delivery van drive past and seen as we are all at home during these trying times, of course I was at home, there was no way that you missed me in the slightest. Worst delivery service I think I have ever used.”
“Driver was incredibly rude to me. Utterly disgusted. I happened to make a comment that she could have given me time before knocking again got mouthful from the ill-bred rude, obnoxious madam.”
“your company is total rob dogs, especially you drivers. Saying they have devilered a parcel when we havent received anything. We have CCTV cameras so got proof. Your drivers have gone back to the office saying they sorted it but have not. Your company is very unreliable and your drivers too.”
“Yodel would best serve the community by ceasing to trade. They never actually manage to deliver anything to me. Their customer service is non existent, I personally would prefer not to have anything to do with this company.”
“Driver lied. Said they had tried to deliver a parcel but they had not. Not good enough. Many people in the house all day. Please do not lie. Would not use again.”
“Twice in a week I have tracked online. Both times they are on the GPS within half a mile of the house. Then it defaults to delivered. No parcel, no customer services. When I finally got through to webchat 'drivers do not have personal mobiles, please check outbuildings and contact the retailer to query.'
Last week the parcel, despite being reported as delivered (with 5 day poatage) arrived. Today I have a car battery either delivered to the wrong address or still in the couriers van.
Really in C21 Yodel cannot phone the driver who cannot be more than 5 miles from my house and ask them where they delivered the parcel too?
Had to contact retailer for them to chase Yodel, as their attitude is, we've delivered your parcel, it's not our problem.
They are the worst courier service ever. I paid £7 for 24hr delivery, that was 2 days ago and no idea where my parcel is, when or if it will ever arrive.
Please stop using them so they just shut down.”
