“Had a confirmed delivery time was tracking delivery on their tracking map . Showed where can was in relation to my house. Next thing tracking stops and message says couldn't find my address even though it was highlighted on their map. Looking at the number deliveries the driver had they probably have up.”
“Yodel have provided one of the worst services ever! I was expecting a parcel on Saturday. It is now Monday and still no sign of it. Argos need to stop using Yodel as their courier service! Absolutely the worst courier service I've experienced. You have to wait ages for customer services and when you do get through to them, they basically can't help you. Argos - Please stop using Yodel as your chosen courier service!!! Absolutely shameful, especially during this pandemic! Yodel, you need to take a hard look at yourselves and how you operate. Treating customers with shameful service during these hard times. I still haven't received my delivery.”
“Expected parcel day Monday 27th April, refreshed frequently no update on if it's out for delivery.
Tried to speak to someone who may be able to tell me if it's coming today got nothing... Pathetic delivery service, they may deliver your parcels they may not who knows!”
“Not at all happy my parcel was left outside my next door neighbours house the tracking details stated that it had been put through my letter box at it was impossible to contact yodel sorry this is not acceptable I hope I never have to deal with them again”
“worst delivery service ever. I bought a graphics card from ebayer and was promised delivery on the 17th. The item never arrived. I spoke to yodel through webchat and each day the item was 'on its way' and yet it was never delivered. Eventually, yodel returned the parcel to the sender and I'm waiting for a refund -- which seems to take for ever. I'm shock how this courier service is still in business.”
“How is this company still operating. Agent saying they have not received my parcel yet two other companies are saying they have. Thieving, lying a@#£holes”
“Yodel are saying that they have still not recieved my parcel after 17 days of it being dispatched. Two parcel I have had through them one hasn’t turned up and the other was 10 days late”
“Yodel delivered my package to completely the wrong address even though it had the correct address and postcode on the package. It was only because the sender had added my phone number on the back of the package and the gentleman who Received it lives 1/4 of a mile away kindly rang me and I went to pick it up. Shocking service”
“Have had problems with receiving my parcels twice in the past year. The driver's forging signature and saying parcel has been signed and not leaving the parcel . Second time leaving the parcel on the driveway and once again driver signing himself to so say i have received the parcel when i wasnt even home made a complaint to say driver shouldn't of left the parcel on the drive away and shouldn't of signed to confirm i received the parcel when i wasnt even home was told that someone will get back to me but it has been 5months and i have not heard anything back. I wouldn't recommend yodel.”
“Had problems with yodel twice in the last year. Made an online order from footasylum. First time around didn't recieve my parcel yodel driver said that left the parcel was left with neighbour and a card was left but no card was posted investigation was done and it was proved the neighbours were not at home. Second time parcel was left on the drive for everyone to see and the driver did a fake signature saying that i had signed for. A complaint was made to say the parcel should not of been left on tje driveway and by the signing on behalf of a customer without customer's consent or knowlegde was fraud was told that someone will get back to me but it has been 5 months and haven't heard anything. Would never recommend yodel.”
“Awful company will now go out of my way to to use this company. Argos and you have coursed me nothing but stress and anxiety. To braking point. You have been the most stressful part of lockdown and considering I have a sen child a new born and a asd husband that took some beating to win the most stressful part of lock down! Awful company awful staff. Think you have to be heartless to work for such company”
“Firstly, delivery was not made and courier delivery driver failed to inform me of the fact. When tried to rearrange delivery, webchat advisor who's name was Mtikazi was incredibly unhelpful, did not know their own working times, tried to falsify facts and was incredibly rude. Overall terrible experience”
“Company lies. States that they could not gain access to deliver our parcel. Drive gates open and we were in all day. That was 2 days ago and I still dont have my parcel. I will NEVER use Yodel again or buy anything where the seller uses Yodel. This company is a NIGHTMARE!!!!!”
“Disgusting company. They must employ a load of thieves. Looking at so many other reviews and it's the same problem we have had.
Told parcel was on route, so waited with the door open and was in and out of garden. Then was told it had been delivered, at no point did anyone attempt to deliver the parcel. Only way to contact them was webchat and was told it has been scanned as delivered and there was no proof apart from drivers word.
So basically called us liars, and have covered up someone's theft be it the driver or during sorting.
Never ever use this company! And do not buy anything from companys that use this disgrace of delivery service.”
“Ordered from vetsend.co.uk on 14th April.Parcel from Holland. Virus-OK-delays expected. Tracked my parcel this morning-delivery time 1p.m.-3p.m.Using Yodel's tracking system. Great, until 3p.m. What did I receive-driver unable to locate my address. 15 bl**dy miles from his depot ?? Am advising the seller to change his courier.
What a bloody charade by Yodel.”
