Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,320 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,320 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only courier I know who consistently fail to ring my doorbell and just post through the letterbox of the block or place in the lobby. I've had parcels go missing, presumed stolen by the courier or one of the dozens of people who enter or exit the building. Sorting this out through Live Chat is tiresome in the extreme and ultimately the seller will compensate, which is very unfair. From now on I'll ask sellers which courier firm they use before committing to a purchase. Absolute cowboy firm ...oh the irony.”

Helpful Report

Posted 1 year ago

“Worst delivery company!! State parcel will be delivered but then it goes missing and never gets delivered my local driver is the worst”

Helpful Report

Posted 1 year ago

“Very bad service. I have been waiting for my delivery since 9:30 am but it's 5:55 PM now but no signs of the parcel other than it's with the driver. Do not use this service.”

Helpful Report

Posted 1 year ago

“They never deliver to the right address even though the correct address is clearly written on the front of the parcel. This leaves you hunting around for your parcel elsewhere. Customer service is useless too they do not want to help or tell you where your own parcel is that you have paid for. They send templates instead of treating each customers case individually. This leaves their replies with no relevance to your issues whats so ever. You can not raise a formal complaint either. Yodel will carry on not delivering parcels to the correct address and dumping them wherever. Such a disgrace! Avoid them at every cost! Otherwise its a waste of your time and money on your purchases that you do not receive and their customer services will not help you. Worst service I have ever received from a company, how are they still going!”

Helpful Report

Posted 1 year ago

“Ordered through Click and Collect to a local store which Yodel claim refused to accept parcel. They claim they tried again the following day and once again store refused to accept. The timeline suggests the delivery attempt was one minute before it was checked back into depot!!!! Not possible, even by jet plane! Then parcel returned to sender as it hadn't been collected!!! Couldn't get through on phone and chat feature rubbish!! Avoid!!!!”

Helpful Report

Posted 1 year ago

“Another delivery dumped on the door step and the driver felt it was beneath him to ring the door bell. Lucky we were in. Clearly no point providing safe delivery instruction because your delivery drives clearly don't give a stuff. Honestly don't known how your clients Reston your services...”

Helpful Report

Posted 1 year ago

“Yodle – the Internet Explorer of delivery world! Hermes and Royal Mail next to them are laser sharp and light speed fast”

Helpful Report

Posted 1 year ago

“I ordered a NEXT DAY delivery from Argos, and almost a week later I'm still STILL waiting! Phoned Argos and they said Yodel told them my address was ' incomplete' - which is utter BS, because I ordered something else from Argos last week and it arrived within hours the same day! Confirmed my address was not incomplete with Argos, and Yodel said they updated my details but it would take another 24 hours for their systems to update! More BS! Then they told Argos they would send me a confirmation email with a new delivery date and time, and/or call me to confirm - surprise surprise, still no email and still no call!! Seriously, do NOT use this courier service - no problem with Argos, but Yodel are about as much use as a chocolate teapot!!”

Helpful Report

Posted 1 year ago

“Customer service doesn't care, drivers phone is off and parcel goes from out for delivery back to depot. Absolute joke. Avoid these clowns to safe yourself time and stress”

Helpful Report

Posted 1 year ago

“This is the worst service I have ever seen at home waiting for my parcel from them it did not turn up. Yodel sent me a message that my parcel was delivered to number that don't exist they have my address as door 8 but they delivered at door 109 our number goes to 28 I am really upset. All yodel can do is send me a message that it was delivered to 109 so should get in touch with the company I bought the item from. There is no 109 where am leaving if the person has come where I am living they know that the flats only goes to 28 not reliable very very poor service.”

Helpful Report

Posted 1 year ago

“They buzz my intercom but didn’t deliver my parcel and when I checked the status they have they delivered but they Did not. Disgusting thieves”

Helpful Report

Posted 1 year ago

“Yodel had my parcel for 2 weeks now, everyday in the morning if I track it says out for delivery.later it says at depot for the past week . You can’t talk to anyone I don’t know if they still going to deliver I wish they can send it back if they can’t so I can get my refund”

Helpful Report

Posted 1 year ago

“I tried to give them the access code to my house they refused to take it and then I decide I’ll stay home keep the gate open and wait at the gate with my husband when it said 2 stops away .This driver said he came and could not enter?and left a calling card there was no card and no one came they are liars and I tried their web chat who are very rude I spoke to one named Ishu Sharma very rude agent not even courtesy to ask my query just rushed to tell me they failed they come again tomorrow!If you order anything and they tell you it’s coming with Yodel 😂Cancel the order otherwise you’ll never get it”

Helpful Report

Posted 1 year ago

“I am thinking this is the common. on them, I copy from another review. to save me time. """Seems to be a common practice to say no one at home, it's happened a few times now, probably yodel is getting paid twice with this practice"" They do not leaved any green card. and never ring the door bell.”

Helpful Report

Posted 1 year ago

“Item delivered to yodel the next day.. Was told Monday 2.30 / 4.30...Never arrived Msg on chat... Told Tues deffo.. But no time available. Msg chat wed.. Very rudely told to just give it time and it would arrive.. I said what time.. No answer to that!!!. So waited in 3 full days now.. Just to be told to give it time and have a nice day... Fuming!!!!”

Helpful Report

Posted 1 year ago

“Seems to be a common practice to say no one at home, it's happened a few times now, probably yodel is getting paid twice with this practice.”

Helpful Report

Posted 1 year ago

“Seriously no exaggeration the worst service ever experienced in my 45 years on planet, delivery date due Friday up to now over a full day of my time wasted both waiting for package not to arrive and also the many many online chats and phone call to Yodels 'advisors' not to mention the expense of a special 30 mile round trip in complete vain, everytime get promised delivery tomorrow and it never comes, ask to speak to a manager best they can do is ask them to call you back which they never do, despite all the problems and complaints the latest reasoning given was no drivers were going in the area, pretty much central Chesterfield... really!!! is this even a delivery company? you'd think given all the complaints they'd make damn sure a driver was going out that way but they have no care to customers, my advice would be if ordering anything that states uses Yodel stay well clear and businesses use someone different or you'll open yourself for bad reviews on the basis of the shoddy courier you choose to use. update it's now Tuesday and best I can hope is it may turn up tomorrow.”

Helpful Report

Posted 1 year ago

“Driver was supposed to deliver today but couldn't find the address. My house is not in a new build, so it seems their drivers have £20 cheap sat navs from Amazon to make their deliveries. Even then, the driver failed to contact me to ask for directions. I received email "Sorry we missed you" despite me being at home and waiting for the parcel or the driver's call. Atrocious service - and I hope Argos ceases their partnership with them because of systematic failures. There is limited info on how to complain to them, so I will consider complaining to the Trading Standards as well.”

Helpful Report

Posted 1 year ago

“Whenever I order online and yodel are the courier they are the only company who fail to find my address and this goes on for days , giving new times and fail to come . Then on the tracking they have the cheek to make it look like I've changed the delivery to the next day when they failed to deliver . They've also left frozen dog food up the road thinking it would grow legs and run the half mile on its own diabolical company . When you contact them it's either Indian chat line or automated answerphone service The only company that says my address is not recognised by sat nav but my cars ones do , dpd, evri, and taxis all find me”

Helpful Report

Posted 1 year ago

“I have had exactly the same experienc as that described by Tracey Dawson earlier today so I shn't repeat the details. It's proved impossible to speak to a human being at the company or to contact the local depot correct. It's Catch 22 meets Kafka!!”

Helpful Report

Posted 1 year ago

Yodel is rated 1.1 based on 6,320 reviews