Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,890 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,890 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't even call at my house you had 12 drops left then we received a email telling us we were out and you couldn't deliver not true we had a teenage boy sat for nearly 3 hours waiting for his trainers he bought with his Saturday job wages 😡he was tracking the van all afternoon it missed out our estate went to the local garage and then the other side of town 🤔 then 11 drop's left and sorry we couldn't deliver 🤬🤬🤬we have CCTV and screen shots of the live tracker.”

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Posted 1 year ago

“I got two cards through the letterbox saying that they attempted to deliver the parcel but nobody was in. I then booked a redelivery for the Saturday which was ignored and I got another card on the friday saying that the parcel was being returned to the depot and would have to be collected. There were no details of the depot address so I tried the online chat. The person was worse than useless and didn't want to give me the address for the depot. After numerous calls I was able to speak to a person who gave me an address for the depot which turns out is on completely the opposite end of the town to were it actually is. Thankfully somebody at another delivery firm was able to point me in the right direction. Why people insist on using this firm I don't know. If i could give a lower score than 1 star I would.”

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Posted 1 year ago

“AVOID THIS SCAM OF A COMPANY! This company is as bad as Hermes(Evri) Last time I will use this scummy, thieving, scamming, lying, disrespectful, rotten company again!!! Should give an option for no stars, they don’t deserve even one star. How this company has managed to survive this long is beyond me and reading the reviews here proves my point even more about how this “business” is complete trash. I don’t say this lightly when I say this business is a complete scam. Did not deliver my items (3 times this has happened as I ordered through Vinted but this third time is the last) drivers are completely lazy and make ZERO attempt to deliver your parcels. No ringing at the door despite me being home. I live on the top floor of a flat and they always leave them with neighbours on the ground floor down the road (to people I respectfully do not speak to.) Went to complain to customer service and they tried to blame it on the seller??? They lied saying someone would get in touch with me to resolve this issue and sent me a FAKE email to make a further complaint. (The email was not valid/did not exist.) They then ended the chat and did not deliver my parcel. Will be avoiding this company and making sure others do too. Scam, scam, scam.”

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Posted 1 year ago

“My boyfriend and I are long distance for the summer and he ordered flowers and chocolate to my house to cheer me up while I miss him. Yodel have completely messed up the order and won’t redeliver for a week. When my boyfriend told them that a week isn’t good enough, they cancelled the order completely without asking him. Absolute joke of a delivery service”

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Posted 1 year ago

“My parcel supposed to arrive today. Yesterday I set up on app the safe place (shed) also on my door is note to leave in shed. And today I arrived from work just before 7pm. Been in the house and 7.15 got an email ' sorry we missed you ', I went out check the door there is no card on anything left by courier. He did not try deliver my parcel at all! My safe place was set up, and he did not left a card or anything. Propably he just did not wanted waste his time to deliver it and scan a parcel in the van that I was not in, even if I been !!! Do not use this sh*** service ...”

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Posted 1 year ago

“Astonishing bad, absolutely dreadful experience - again. Complete waste of time and money and the worst delivery company operating in the UK - BY FAR”

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Posted 1 year ago

“I'd give you zero if I could. Package, which was damaged and ripped, was thrown through our gate. Looking at our security camera, no attempt was made by whoever delivered to open our unlocked gates. If we hadn't been in, the books would have been soaked. Conveniently you can't upload images as evidence!!”

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Posted 1 year ago

“They did arrive to try and deliver a package, and went to the front door. We were all round the side of the house. There were 3 cars in the drive, and we were easily visible. The driver just went away and we received an email saying we were not in, and they would come back the next day. Well, they did not come back the next day. I supply CCTV for my job, and our house is covered in cameras. I know for a fact that they did not come back. I have no idea when I will receive my package now.”

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Posted 1 year ago

“Absolutely terrible, the worst delivery company, waiting for parcel 7 days already 3 days stuck in local depot! Still waiting!”

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Posted 1 year ago

“Just had yodel knock on my door when I Wes in bed the did not give me time to get up and open the door next the went off with my parcel. So don’t know when the will come back or if I have to find where it’s being taken Back to the local depot This lady is just useless why not just leave it outside my porch then tack it back”

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Posted 1 year ago

“Non delivery. Yodel has had my parcel for 10 days and keeps changing the delivery date. All I get are excuses.”

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Posted 1 year ago

“still not receive my parcel by 06/07, chatted with the customer services every day include today and they still said same answer for 4 days without solve my issue that I've. Horrible service and experince at all use another courier if you can as they deliver faster and keep you updated.”

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Posted 1 year ago

“It would be 0 total disgrace saw my parcel was next opened my front door driver drove into the square went to first house no answer I ran across the square he drove off never looked for my house. I never order if it’s yodel they are a total disgrace”

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Posted 1 year ago

“If minus numbers were available! Says it all”

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Posted 1 year ago

“I didn’t get my delivery.”

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Posted 1 year ago

“3rd time yodel has lost my delivery and regardless of what the tracking say - "We have it", when speaking to them on the live chat they say they haven't received it yet and to return to the sender. Sender confirms they had it 5 days ago which is backed up by their tracking information yet they still deny having it. A call from the sender to a person has confirmed that the parcel has been misplaced yet again. 6 days past delivery date.. I will NEVER use yodel or a business that chooses to dispatch their products with these clowns. No help what so ever and generic robotic responses from agents adds nothing but frustration to the situation. DO NOT USE YODEL!!!! Date of experience: 09 July 2024”

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Posted 1 year ago

“Only thing worse than their delivery service is their customer service”

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Posted 1 year ago

“I am waiting for a parcel to be delivered since 21 may. Yodel state it's been delivered to my front porch of which I do not have. I've tried contacting them with no luck and I've tried to get the money back from company I bought product from... No luck.”

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Posted 1 year ago

“I am waiting for my parcel for a month!!!! Zalando and Yodel. These two absolutely incompetent companies.”

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Posted 1 year ago

“The worst company I have ever had to deal with, delivering parcels to 3 streets away, saying they attempted delivery but no one was in when I was waiting at the window and the last time changing my delivery date without informing me, then when i ask why they done it, they said that i changed the date. Absolute mugs.”

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Posted 1 year ago

Yodel is rated 1.1 based on 6,890 reviews