Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,332 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Says package is delivered(handed to resident). But weve been here all the time and no one has come. Phoned driver multiple times. No answer. Phone Yodel, only automated call that told me my parcel was delivered. Tried webcam. Finally got through to someone who cut me off because apparently I hadn't responded in time. Wasn't even 2 mins. And now I can't get back onto it. Says they're all busy😠”

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Posted 1 year ago

“The worst service. Cannot do the only job they have. Said delivered but they did not and on the chat held me for half hour showing that agent was typing but no messages were coming thorugh and then when came though all at once the closed the chat saying I was not replying.”

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Posted 1 year ago

“Whenever I see that an ebay seller has used Yodel I cringe and just know it will be a nightmare. At present I'm waiting for a delivery which has been registered as being on the "Lincoln Vehicle" for 3 days. Both the vendor and myself have been onto the online chat and they have finally admitted it had been sent somewhere else. Why are there no checks at the end of day to make sure that everything that was meant to be delivered got to its destination ? It doesn't seem like rocket science to me ... unless of course Yodel just don't give a damn about the customers.”

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Posted 1 year ago

“I live above a REALLY big pub and the yodel driver could not find my address or leave the package in the MASSIVE pub I live above”

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Posted 1 year ago

“No calling card. Delivery photo (which I could only access by installing the yodel app) shows the parcel stuffed in a plant pot in a garden I don't recognise and which doesn't belong to any of my neighbours. Where is my parcel?”

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Posted 1 year ago

“Brilliant always same guy and always on time”

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Posted 1 year ago

“Terrible service. The first delivery came on the wrong day so I wasn't home. The second driver did not ring the doorbell bell and claimed I was not in. So not only was it a complete nightmare to finally get my delivery. The third driver that delivered (on the wrong day again) called and told me I had to leave work immediately and come home to get or it will be returned to sender due to 'multiple failed attempts'. When I got home he wasn't even there so I had wait around, to later find out that my sofa will be delivered in multiple boxes and he only had one but not worry he says as there is another one at the depot. Also the fully electronic system is a joke and they refuse to have a real conversation with me. No one is calling me back and the 'online agents' are useless and have disconnected chats forcing me to explain all over again.”

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Posted 1 year ago

“As usual yodel parcel just left outside in my front garden soaking wet from the rain”

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Posted 1 year ago

“Terrible company, was blaming another company saying that they haven't received the package when they had it the entire time. Ended up delivering the day after I specifically payed for.”

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Posted 1 year ago

“I had an email on the 31st July to say a parcel had been left in a safe place ( at the front door) at 3.30pm, no pictures, no card no time slot. and guess what when I got home at 4.15pm No parcel. Tried to ring the driver mobile number not correct. Went on their chat, had to wait 24hrs still nothing. I would never use these and have informed company I brought goods from to say if they are goint to use this company, I will not be buying from them again.”

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Posted 1 year ago

“Awful delivery company.never had a parcel on time. Been waiting for one now that says out for delivery since Friday. AVOID IF POSSIBLE”

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Posted 1 year ago

“Absolute rubbish 🗑”

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Posted 1 year ago

“2nd time delivery late ,this time they said needed more info about address,absolute rubbish,.1 star cause no option for 0 star”

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Posted 1 year ago

“I have got an email that my package has been delivered but unfortunately I wasn’t home therefore the postman left a note that he left the package under address 186. I went to look around and asked all of my neighbours but i couldn’t find the package however, later i found out that the address doesn’t even exist. Thankfully, 3 days later some men found the package and returned it to me. Therefore i would bot recommend using Yodel. Please don’t use it if you want to get what you have paid for.”

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Posted 1 year ago

“The driver stole my parcel and used a photo off the internet as proof of delivery. The photo certainly looks fake but the customer service agent refused to even accept their fault. I live in a flat and the photo was from an abandoned storage room or something and the photo was pixelated and very obvious it was a downloaded one. Even my retailer ‘Timberland’ accepted straightaway that photo looks fake. They hire thieves and it’s not my first experience with them hence the review. Pls stay away!”

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Posted 1 year ago

“I watch my live plants travel all around Harwich on screen only for Yodel to fail to deliver yet again. Why is this rubbish company still winning business when they consistently fail to deliver? Please please suppliers don't use this company to send parcels.”

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Posted 1 year ago

“Theiving drivers saying they delivered a parcel and have not, happened twice to me , The second time I was meant to get two parcels he brought one too the door,as our ring doorbell clearly shows but not the second one….we then got a txt to say 2 parcels had been delivered…clearly not just one as ring doorbell proves when tried to contact yodel it’s chat bots..as much use as a choclate fire guard….clearly there is a culture of pilfering within this company ,and I doubt that any of there drivers are vetted”

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Posted 1 year ago

“you are looking to use Yodel to deliver your parcel please be very careful. I've had a horrendous experience with them. On 10/07, I paid Yodel to deliver an item to a shop to receive a refund. The shop's Terms and Conditions stated that I had to return the item within 14 days for a refund. I paid and trusted Yodel to deliver my parcel in a timely manner. But the entire experience with Yodel has been a terrible nightmare. Despite me giving Yodel the opening and closing times of the shop they made two failed deliveries because they went to the premises long after the shop was closed for the day (Gone 6.30 pm). 15 days later they delivered the parcel but once again turned up after closing hours and dumped my parcel with an unknown source. Their Customers Services is an absolute joke. The online chat is operated by BOTS I believe from South Africa and India. All they do is copy and paste from a script like parrots. The same goes to Customer Services on the phone. The BOTS are simply reading from a script from South Africa and India. It's a horrendous joke at the expense of the paying customers. If you want to deliver a package to a commercial property be careful because Yodel thinks they can rock up to the premises whenever they want.”

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Posted 1 year ago

“Awful Service I placed an order with Tripp luggage for an upcoming travel , the order has been sitting at yodels local depot for the five past days. I've had no updates since and every time I chat with them , its a scripted reply there's not been much help or any intention to resolve the issue. Today I was informed by an agent that there was a scanning issue and asked me to confirm the contents of the package?? They just don't care. DO NOT recommend.”

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Posted 1 year ago

“Absolutely disgusting service provided by Yodel Liars, starting with the drivers, continuing with the supervisors and ending with the customer service Strongly do NOT recommend to use their services They have no standards, no consideration for customers and unbelievably disrespect”

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Posted 1 year ago

Yodel is rated 1.1 based on 6,332 reviews