Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,726 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

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“Things left in the street outside my flat, not accepting my POSTCODE!!! It is my postcode to prime, DHL, UPS even evri (wow!) on tracking system...No way of speaking to a human! Delivery attempt made when it was definitely not...etc,etc!”

Helpful Report

Posted 1 year ago

“I never ever use this company to send parcels because I waste enough time waiting to receive parcels from this company Tracking is false shows out for delivery and doesn't even get delivered that day now its 3rd day showing out for delivery I don't know how rich your gonna get by saving 10-20p per parcel and making the customer wait 5-6 days for delivery I can get stuff from China quicker than that”

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Posted 1 year ago

“It’s defo going to be delivered Thursday, no, I mean Friday… actually it’s a bit sunny so I’ll see you early next week. Same old yodel. As ever, this review isn’t for yodel - they will always be hopeless. This is directed to those who choose them as their courier.”

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Posted 1 year ago

“Tracked my parcel on the app. It was sent out on 3 separate occasions. IT HAS NOW BEEN RETURNED TO SELLER. In every case the driver just marked the job as failed delivery, when in actual fact I was in at all the times he stated. I even tracked him drive past the end of my street and then mark it as failed delivery 4 hours later and 3 miles away. ABSOLUTE FARCE. NEVER USE THIS COMPANY. Before I purchase anything on line again I will check who the seller uses and if its these bozoes, I will purchase elsewhere”

Helpful Report

Posted 1 year ago

“Absolutely terrible experience, sat at home all day because they didn't give a delivery window, finally at 12:47pm I received an email giving a 2-hour window starting at 12:51pm. What is the point of giving a window with only 4 minutes notice? I still have to wait home all day waiting for them. Then, at 12:56pm they said "sorry we missed you" with no attempt at delivery. I contacted customer service live chat who said I had absolutely no options to receive the package today and would have to wait a full 24 hours before they would bother trying anything. Then in the middle of typing a response they disconnected the chat. For what it's worth, on the same day I received a package from UPS, who knocked on my door and handed me the package with no issues, so it is not a case of hard to find door or address. Giving less than 10 minutes between providing a "delivery window" and saying delivery failed makes the "delivery window" useless. In addition to being at home at the time and not hearing or seeing any attempt at delivery, the customer service representative claimed the driver left a calling card. I checked everywhere around my door, mailbox, street outside, and there was no card anywhere, further proof that no delivery attempt was made. Overall, very frustrating experience, I will never use Yodel again.”

Helpful Report

Posted 1 year ago

“Yodel have had my parcel for 6 days now and still haven’t received it. It was supposed to arrive last Friday. It was out for delivery but never arrived. When I enquired I was sent a photo of where the driver attempted delivery. I didn’t recognise the doorway but it certainly wasn’t mine. I used their app to change the delivery to one of their drop offs and was assured it would be delivered today. Still waiting. I see many people have had similar issues with this company. You can’t get to speak to anyone. I don’t know who runs this company but whoever they are they’re taking money under false pretence.”

Helpful Report

Posted 1 year ago

“Terrible delivery service, waited 5 days for parcel to be delivered from Leeds,was loaded into van multiple times but wasn't delivered! I contacted yodel app help chat and was told they attempted to deliver but I can honestly say they didn't as I was in all day and received No card through door! Don't know how they can call them self's a delivery service !!🤷🏻”

Helpful Report

Posted 1 year ago

“Beware ! They make fake deliveries. The parcel will never turn up . They took a picture of my front door but did not ring the door bell while I was inside. 3 times this happened I had to request a refund from vendor .”

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Posted 1 year ago

“My recent encounter with Yodel has left me utterly dismayed. Despite entrusting them with the delivery of a parcel, it arrived in a compromised state, with items missing. What truly astounds me is Yodel's response to my valid concerns. Instead of addressing the issue with sincerity and professionalism, they chose to reply in a mocking manner. This level of disrespect towards their customers is absolutely appalling. Yodel's cavalier attitude towards their responsibilities reflects a complete disregard for customer satisfaction and basic decency. It's evident that they prioritize mockery over genuine service. I strongly caution anyone considering Yodel's services to think twice. Trusting your parcels with a company that treats its customers with such disdain is simply not worth the risk. Eduard”

Helpful Report

Posted 1 year ago

“I have used yodel in alot of my transactions because I do vinted, to my surprise the customer sent a message to say the parcel was left on her doorstep ripped right down the middle of the package. So wasn't very pleased.”

Helpful Report

Posted 1 year ago

“I live in Bude Cornwall, and when I tracked my order I found it had been sent to a depot in Truro which is 62 miles south from here. So, I then expected it to be sent back up in my direction, only to find it had been directed to Newton Abbot which is further away and in the opposite direction in Devon. It's five days now and I am still waiting! My verdict therefore is that 'Yodel' only offers a snails-pace delivery because mail is being sent all round the houses before they arrive at their final destination! I am going to recommend to my supplier that they seriously consider using another courier, otherwise they will only incur bad feedback!”

Helpful Report

Posted 1 year ago

“Absolutely dreadful company to deal with. Parcel was ment to be delivered by 3rd April....got an email on the 8th stating that they attempted to deliver...with no card left I contacted their awful webchat who then arranged for delivery next day which no delivery was made...contacted them again for to be told that the parcel is missing and asked what was in the parcel!!!....had to contact the seller via ebay and asked for refund....AVOID AVOID AVOID THIS COMPANY!!!!!”

Helpful Report

Posted 1 year ago

“Awful company avoid like the plague. The have had my parcel since March. The said the attempted a deliver on the 29th and 3Oth March. They then said I said to collect from the depot which was a lie.Arranged delivery for the 11.4.24 no one showed up. My parcel was a birthday gift that did not arrive and goodness knows where my parcel is. I will not use this company again just awful. Oh you are not able to communicate with a human which is even worse.”

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Posted 1 year ago

“Driver would not come to our house as was out of town!”

Helpful Report

Posted 1 year ago

“Awful company. Twice used, twice messed up my delivery badly (left far from my house). Unfortunately it is then difficult trying to deal with customer service - the automated system at the end of their phone number asks for your tracking code, tells you it's been delivered and hangs up. The online chat is slow, quickly disconnects you (even as you're typing a reply) and suggests you trod around general area it's been left and knock door to door to find your parcel. They can't answer basic questions, instead they par you off to an email response "within 24 hours". It's not worth the hassle dealing with this company.”

Helpful Report

Posted 1 year ago

“Absolutely dreadful company. Three days they have said my parcel is out for delivery but it has not been delivered. The tracking is a scam. They told me they were finding it difficult to find my address but four days ago they delivered half off my order so unless my property has disappeared overnight this is all a lie. They assure you time after time the parcel is going to be delivered but it doesn’t happen. Never ever buy from anywhere who uses Yodel.”

Helpful Report

Posted 1 year ago

“I was not impressed with the attitude of your Yodel courier who could not be bothered to wait for me to open the front door. So as no parcel was left outside I asked him where my parcel was just as he was getting into his van to drive off. He shouted that he left it in the shed and then said you should answer your door! Well how about you wait for me to answer rather than being so insistent on finding a place to dump the parcel and then run off.”

Helpful Report

Posted 1 year ago

“Yodel were supposed to deliver on Saturday because I work Monday - Friday, for which I paid £10.95. Waited in all day no delivery. After chasing with RHS who the delivery was from I was assured Yodel would deliver today. The received an email from Yodel confirming but no time. Left work early. Tracking finally said parcel was 2 stops away at 18:00. I saw the delivery guy arrive and waited for him to buzz the buzzer. He didn’t and drove off after leaving the box at the front door. Even if he couldn’t be bothered to walk up to flights of stairs he could have buzzed. I then received a message that it was left behind a plant pot, which it wasn’t and if he had buzzed I would have let him in. Poor experience. The one star is because the package wasn’t damaged.”

Helpful Report

Posted 1 year ago

“Shocking service Shocking service, parcel which was a computer chair so not small due to be delivery today between 10-31 and 12.31, tracking stated 1 stop away, I asked my hubby not to go anywhere until it was delivery. I rang him at 12.40 to be told it had not been delivered. I looked and the tracking info it states:- Sorry we missed you. Please manage your parcel delivery preferences. The driver didn't even attempt to knock on the door as this would have alerted our dogs. I went on the live chat and got this:- Please be assured that I've taken all necessary steps and your complaint has been raised. However, the information we receive after the investigation, we can't share with you as this is internal and confidential. Please be assured that we take this kind of concern in a very serious way. I paid extra for express delivery, what a waste of money”

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Posted 1 year ago

“absolutely awful company! really unreliable and unprofessional avoid if you can!”

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Posted 1 year ago

Yodel is rated 1.1 based on 6,726 reviews