Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,324 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company, was blaming another company saying that they haven't received the package when they had it the entire time. Ended up delivering the day after I specifically payed for.”

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Posted 1 year ago

“I had an email on the 31st July to say a parcel had been left in a safe place ( at the front door) at 3.30pm, no pictures, no card no time slot. and guess what when I got home at 4.15pm No parcel. Tried to ring the driver mobile number not correct. Went on their chat, had to wait 24hrs still nothing. I would never use these and have informed company I brought goods from to say if they are goint to use this company, I will not be buying from them again.”

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Posted 1 year ago

“Awful delivery company.never had a parcel on time. Been waiting for one now that says out for delivery since Friday. AVOID IF POSSIBLE”

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Posted 1 year ago

“Absolute rubbish 🗑”

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Posted 1 year ago

“2nd time delivery late ,this time they said needed more info about address,absolute rubbish,.1 star cause no option for 0 star”

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Posted 1 year ago

“I have got an email that my package has been delivered but unfortunately I wasn’t home therefore the postman left a note that he left the package under address 186. I went to look around and asked all of my neighbours but i couldn’t find the package however, later i found out that the address doesn’t even exist. Thankfully, 3 days later some men found the package and returned it to me. Therefore i would bot recommend using Yodel. Please don’t use it if you want to get what you have paid for.”

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Posted 1 year ago

“The driver stole my parcel and used a photo off the internet as proof of delivery. The photo certainly looks fake but the customer service agent refused to even accept their fault. I live in a flat and the photo was from an abandoned storage room or something and the photo was pixelated and very obvious it was a downloaded one. Even my retailer ‘Timberland’ accepted straightaway that photo looks fake. They hire thieves and it’s not my first experience with them hence the review. Pls stay away!”

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Posted 1 year ago

“I watch my live plants travel all around Harwich on screen only for Yodel to fail to deliver yet again. Why is this rubbish company still winning business when they consistently fail to deliver? Please please suppliers don't use this company to send parcels.”

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Posted 1 year ago

“Theiving drivers saying they delivered a parcel and have not, happened twice to me , The second time I was meant to get two parcels he brought one too the door,as our ring doorbell clearly shows but not the second one….we then got a txt to say 2 parcels had been delivered…clearly not just one as ring doorbell proves when tried to contact yodel it’s chat bots..as much use as a choclate fire guard….clearly there is a culture of pilfering within this company ,and I doubt that any of there drivers are vetted”

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Posted 1 year ago

“you are looking to use Yodel to deliver your parcel please be very careful. I've had a horrendous experience with them. On 10/07, I paid Yodel to deliver an item to a shop to receive a refund. The shop's Terms and Conditions stated that I had to return the item within 14 days for a refund. I paid and trusted Yodel to deliver my parcel in a timely manner. But the entire experience with Yodel has been a terrible nightmare. Despite me giving Yodel the opening and closing times of the shop they made two failed deliveries because they went to the premises long after the shop was closed for the day (Gone 6.30 pm). 15 days later they delivered the parcel but once again turned up after closing hours and dumped my parcel with an unknown source. Their Customers Services is an absolute joke. The online chat is operated by BOTS I believe from South Africa and India. All they do is copy and paste from a script like parrots. The same goes to Customer Services on the phone. The BOTS are simply reading from a script from South Africa and India. It's a horrendous joke at the expense of the paying customers. If you want to deliver a package to a commercial property be careful because Yodel thinks they can rock up to the premises whenever they want.”

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Posted 1 year ago

“Awful Service I placed an order with Tripp luggage for an upcoming travel , the order has been sitting at yodels local depot for the five past days. I've had no updates since and every time I chat with them , its a scripted reply there's not been much help or any intention to resolve the issue. Today I was informed by an agent that there was a scanning issue and asked me to confirm the contents of the package?? They just don't care. DO NOT recommend.”

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Posted 1 year ago

“Absolutely disgusting service provided by Yodel Liars, starting with the drivers, continuing with the supervisors and ending with the customer service Strongly do NOT recommend to use their services They have no standards, no consideration for customers and unbelievably disrespect”

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Posted 1 year ago

“Sent an expensive silk item well packaged as parcel size, not letter size, however, yodel tried to stuff this package through my customers letterbox and completely destroyed both the packaging and the item inside. Ridiculous.”

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Posted 1 year ago

“Delivery date was missed and the reason the customer service gave was that delivery was not attempted!!! So basically the driver decided of his own accord not to do my Delivery and no one thought to update the customer, disgusted”

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Posted 1 year ago

“Tried to deliver 3 times allegedly I never saw anyone,parcel returned to sender so I had to cancel order.will never use again,can't understand why argos use them”

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Posted 1 year ago

“I booked for collection service from the shop. It said it's already arrived. But my parcel is missing! Whatever I ask to customer service, they just tell me to wait. They have no idea where is my parcel or what happened. Anyone can do their job too tbh. Whatever the question is, you just have to say "I know your parcel is important to you. But Wait..... and wait more"”

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Posted 1 year ago

“Awful service, impossible to talk to someone go round and round in circles. They lie about deliveries and as good as say you are lying when you challenge them. The system of tracking is poor and not fit for purpose when it’s hours out of date.”

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Posted 1 year ago

“This is the worst delivery company ever i dont understand why any business would use them. I will not buy any product again if they use Yodel. They are a disgrace i paid an extra fee for next day deliver but never got it.”

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Posted 1 year ago

“This is beyond any doubt the worst delivery company in the world. They just assume it’s ok to throw packages through a door or drop items and assume the customer will go looking for the package. They don’t consider that delivery is to the address on the packet they just drop anywhere in the vicinity. And don’t care about old and disable people. A vile company vile drivers who in the main cannot read English. Do Not use if you want to maintain any sanity of find your goods”

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Posted 1 year ago

“Yodel driver delivered my parcel on the 24th May which came from overseas. Ive had to wait nearly 3 weeks for it. As no one was home, the driver left my package outside my flat in a open amd public space. He has provided proof of leaving my parcel outside aswell as his GPS location. Yodel drivers seem to be confused as they leave parcels anywhere they wish without us customers confirming or asking them to do this. I recieved an email notifying me about my delivery and saw the proof of delivery, when I came home from work my parcel was not there, obviously someone helped themselves to my package. I have contacted Yodel on multiple occasions and they have done nothing about it besides advise me to wait, or contact the store over seas which is also no help. I contacted the driver who does not pick up or respond to the messages. It is now the 14th July and still nothing has been done. YODEL is by far THE WORST COURIER SERVICE I have dealt with. I now know to avoid them and would highly recomment you not to use them. I would have scored them a 0 if the option was available. Their customer support service is disgraceful and the delivery drivers are unprofessional, useless and complete mugs.”

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Posted 1 year ago

Yodel is rated 1.1 based on 6,324 reviews