Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,726 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

317

Anonymous

Anonymous // 01/01/2019

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“Avoid this company at all costs waited all day until 9pm still not delivered stupid tracking system that updates every 2 hours i dont know why big companies use yodel”

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Posted 1 year ago

“Worst couriers ever. Their driver has taken my parcel and marked it as delivered”

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Posted 1 year ago

“My parcel went to a different address the courier put it on someone else’s doorstep and took a photo ! I showed evidence of my own door number and photo of my front door stating that I live in a flat and do not have a porch or dogs as photo showed ! I’m still waiting for my parcel because of couriers mistake ! I can’t get through to customer care it’s automated ! And can only chat to a bot on live chat telling me to be patient ! How bloody rude when one of your thick delivery drivers placed it at the wrong address ! This company is absolutely diabolical ! Get some real people for godsake!”

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Posted 1 year ago

“I ordered an item on 18 March from a Company in London. The Company posted the item quickly and despatched it to Yodel within 24 hours. The item was at the Yodel depot for over a week before it was delivered on 28 March. A poor service.”

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Posted 1 year ago

“I've waited all day for a rescheduled delivery and twice the Web customer service agent told me my parcel was with a driver ,even though the tracking showed the parcel was returned to the depot after the delivery slot disappeared 30 mins into being allocated it . It is impossible for that driver to return my parcel in 11 minutes when it take 38 minutes to drive from my town to that depot at most . I'm not amused at being lied to twice”

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Posted 1 year ago

“The usual shocking service. The parcel is now three weeks late with no resolution in sight. Will never order from companies that use yodel ever again.”

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Posted 1 year ago

“absolute joke of a company, I have a parcel which i paid next day delivery for , BECAUSE IT WAS URGENT! they jsyt aren’t interested when it’s not delivered ,lie to save their own necks. Told me my address was incorrect then gave me the actual correct address as on the parcel , so it was correct. incompetent company”

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Posted 1 year ago

“This is not the first time but intend not letting this go so why, WHY, is EVERY item bashed. Latest delivery, the driver fine,,but box has usual holes, rips , this is a gift so dread to see what happens when opened next month. Do the Yodel warehouse staff play football with the parcels ? Can Yodel not pay a supervisor to oversee staff ? The only company that delivers battered goods, in future when buy I will NEVER buy if company using this disgrace of a company. And the one star was for the hard working driver who has to put up with working for a cowboy outfit, this company will be in the news, a certainty.”

Helpful Report

Posted 1 year ago

“My parcel said was delivered but item didn't arrive, then a few days later someone came to my door with the parcel where the box was half ripped open (enough for your hand to reach in) and some of my items were taken from the box. I assume the drive opened the box then delievered it to my neighbours house or something”

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Posted 1 year ago

“My parcel as been at the yodel depot for 5 days now and I have been on this robot chat for 4 days now trying to sort it out and none of them have sorted it it is still there now and I’m not getting any where with them very bad company they just don’t care about your stuff it’s not the first time I have had trouble with theses I will never use again I would avoid this company at all cost no help from them at all not happy at all”

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Posted 1 year ago

“Totally dire never got item and yodal it self is useless . Avoid at all costs . The sooner they close the better .”

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Posted 1 year ago

“What a joke, I can't be in to accept delivery, the 'local' hub is over 30 miles away & they won't allow me to select a local store! Timberland needs to use another courier or they'll lose my business!”

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Posted 1 year ago

“Appalling service yet again. Took day off work and waited in main reception in my residential building for the 2 hour window they provided. Got app message saying "sorry we missed you" I was absolutely livid, more so when told driver couldn't locate- I live on a main road in an urban area! No other explanation given, the web chat is worse than useless. I've requested another delivery, but expect the same scenario, frankly, then what?? This has happened several times previously so speak from bitter experience. I would never have bought this expensive item had I known Yodel was the courier.”

Helpful Report

Posted 1 year ago

“They gave me a time slot between 12:30pm & 2:30pm and still not arrived worst customer service ever won’t recommend them”

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Posted 1 year ago

“The worst delivery service ever. The first time, My item was not delivered to me. I contacted them, it was from one story to the other. The second time, the delivery was delayed for no just reason and I needed to travel with the parcel. This service keeps breaking my heart. I dislike their service 😡😡😡😡”

Helpful Report

Posted 1 year ago

“Delivered neighbours parcel instead of mine,then put mine down as delivered,contacted Yodel they said they would investigate,and to give it 24 hrs,contacted again after 24 hrs they said they would elevate the investigation.Next day email from Yodel to say they couldn’t resolve and to contact retailer.This isn’t a one off,done now with any firm using Yodel!!”

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Posted 1 year ago

“Do not use my item was left on doorstep from 7-20 in the morning they could have taken it around the back of house but choose not to . They admit it was not left in secure place but are not willing to do anything about it they care more about the reviews than customer service”

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Posted 1 year ago

“My parcel was scanned and put through a letterbox witn a photo of a doorstep 3 miles from my address, i never received my medication, pill time had to send more, weeks later and my medication was again delivered to the wrong address despite being correctly addressed with fortunately the person whose address it eas delivered to brought them to me”

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Posted 1 year ago

“I would have given this a no star if it was applicable They said sat nav was not working so never delivered parcels asked for a redelivery for Saturday and never came waited in all day Can never speak to anyone properly its either through live chat or an automated computer with no further updates”

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Posted 1 year ago

“Had 2 mirrors delivered from Homebase both smashed”

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Posted 1 year ago

Yodel is rated 1.1 based on 6,726 reviews