Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,332 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Yodel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Laura

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent an expensive silk item well packaged as parcel size, not letter size, however, yodel tried to stuff this package through my customers letterbox and completely destroyed both the packaging and the item inside. Ridiculous.”

Helpful Report

Posted 1 year ago

“Delivery date was missed and the reason the customer service gave was that delivery was not attempted!!! So basically the driver decided of his own accord not to do my Delivery and no one thought to update the customer, disgusted”

Helpful Report

Posted 1 year ago

“Tried to deliver 3 times allegedly I never saw anyone,parcel returned to sender so I had to cancel order.will never use again,can't understand why argos use them”

Helpful Report

Posted 1 year ago

“I booked for collection service from the shop. It said it's already arrived. But my parcel is missing! Whatever I ask to customer service, they just tell me to wait. They have no idea where is my parcel or what happened. Anyone can do their job too tbh. Whatever the question is, you just have to say "I know your parcel is important to you. But Wait..... and wait more"”

Helpful Report

Posted 1 year ago

“Awful service, impossible to talk to someone go round and round in circles. They lie about deliveries and as good as say you are lying when you challenge them. The system of tracking is poor and not fit for purpose when it’s hours out of date.”

Helpful Report

Posted 1 year ago

“This is the worst delivery company ever i dont understand why any business would use them. I will not buy any product again if they use Yodel. They are a disgrace i paid an extra fee for next day deliver but never got it.”

Helpful Report

Posted 1 year ago

“This is beyond any doubt the worst delivery company in the world. They just assume it’s ok to throw packages through a door or drop items and assume the customer will go looking for the package. They don’t consider that delivery is to the address on the packet they just drop anywhere in the vicinity. And don’t care about old and disable people. A vile company vile drivers who in the main cannot read English. Do Not use if you want to maintain any sanity of find your goods”

Helpful Report

Posted 1 year ago

“Yodel driver delivered my parcel on the 24th May which came from overseas. Ive had to wait nearly 3 weeks for it. As no one was home, the driver left my package outside my flat in a open amd public space. He has provided proof of leaving my parcel outside aswell as his GPS location. Yodel drivers seem to be confused as they leave parcels anywhere they wish without us customers confirming or asking them to do this. I recieved an email notifying me about my delivery and saw the proof of delivery, when I came home from work my parcel was not there, obviously someone helped themselves to my package. I have contacted Yodel on multiple occasions and they have done nothing about it besides advise me to wait, or contact the store over seas which is also no help. I contacted the driver who does not pick up or respond to the messages. It is now the 14th July and still nothing has been done. YODEL is by far THE WORST COURIER SERVICE I have dealt with. I now know to avoid them and would highly recomment you not to use them. I would have scored them a 0 if the option was available. Their customer support service is disgraceful and the delivery drivers are unprofessional, useless and complete mugs.”

Helpful Report

Posted 1 year ago

“I thought evri was bad but yodel far exceeds them, poor communication, slow delivery and parcels dumped at bottom of 3 storey flats with no notice of delivery”

Helpful Report

Posted 1 year ago

“Unfortunately there’s no 0 star option”

Helpful Report

Posted 1 year ago

“I actually rate it zero stars. The track my parcel is a joke, it kept saying out for delivery that never arrived on multiple days that they said it would. I even had a message saying that sorry they missed me ! They never attempted to deliver it as I had been waiting continuously for it to arrive. Eventually I have received my parcel. This company needs a shake up it’s really bad customer service and the parcel tracker is useless also the number they give you to call your local courier is an invalid number. I will never order anything that uses yodel as their carrier service as it’s certainly a 0/10”

Helpful Report

Posted 1 year ago

“I ordered flowers over a week ago for my mothers 80th birthday and Yodel failed to deliver today stating that they couldn’t find my address. Hmmm in an age of sat navs and telephones. Load of rubbish excuse as per usual from Yodel. I went on their so called customer service web chat and was finally given a phone number for the driver which went unanswered even by text. Customer service manager Adam Gupta from India finally telephoned me after much insistence on my part and said he would follow up with the depot in the UK. Amateur Hour at Yodel.”

Helpful Report

Posted 1 year ago

“They don't give a time slot like Evri and don't update you, so expect you to wait in all day for something that probably won't turn up anyway. Went out for half hour and lo and behold missed parcel. I rearranged for the next day, no show, then the day after, no show again. My daughter who was also involved had a very rude online chat with someone in a foreign call centre who wanted to know what she'd ordered and size and colour of each item! My online chat was someone who assured me their tracking had not updated properly and it would come by 9pm.. definitely. This knowing that at 9pm they will have all gone home. Did it turn up? Did it hell. They just tell you what you want to hear. Absolutely the WORST delivery company by a country mile!!!”

Helpful Report

Posted 1 year ago

“Absolutely incompetent. Lost my parcel. No tracking updates”

Helpful Report

Posted 1 year ago

“Why do companies still use yodel for delivery to customers,they are terrible . They have lost items that cannot be replaced … any company using yodel will get my custom .”

Helpful Report

Posted 1 year ago

“HASSLE, DO NOT BUSINESS WITH THEM HASSLE, DO NOT BUSINESS WITH THEM. Yodel provides contact for the delivery driver. After my package was delivered to the wrong address, I contacted MARCIN who just blocked my number.”

Helpful Report

Posted 1 year ago

“Delivery was supposed to be 8th July, nothing arrived. Tracking says it's still out for delivery, but apparently they don't work Sundays. Would be nice if they updated the tracking system, so we know what's going on”

Helpful Report

Posted 1 year ago

“Lie about your items saying they can’t find address to send back to depo rubbish company”

Helpful Report

Posted 1 year ago

“Yodel is probably the worse courier company. Not only do they always deliver parcels late, they often deliver them to the wrong address. Companies should never use Yodel as their courier unless they are looking for very dissatisfied customers.”

Helpful Report

Posted 1 year ago

“Absolutely useless company. Their site provides false information on tracking. There was no number to contact the driver. And then their 'chat' option to talk to a person is never ever ever ever answered... why have it at all? Zero stars... The worst delivery company I have ever experienced. Stay away.”

Helpful Report

Posted 1 year ago

Yodel is rated 1.1 based on 6,332 reviews