Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,322 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,322 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Laura

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I actually rate it zero stars. The track my parcel is a joke, it kept saying out for delivery that never arrived on multiple days that they said it would. I even had a message saying that sorry they missed me ! They never attempted to deliver it as I had been waiting continuously for it to arrive. Eventually I have received my parcel. This company needs a shake up it’s really bad customer service and the parcel tracker is useless also the number they give you to call your local courier is an invalid number. I will never order anything that uses yodel as their carrier service as it’s certainly a 0/10”

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Posted 1 year ago

“I ordered flowers over a week ago for my mothers 80th birthday and Yodel failed to deliver today stating that they couldn’t find my address. Hmmm in an age of sat navs and telephones. Load of rubbish excuse as per usual from Yodel. I went on their so called customer service web chat and was finally given a phone number for the driver which went unanswered even by text. Customer service manager Adam Gupta from India finally telephoned me after much insistence on my part and said he would follow up with the depot in the UK. Amateur Hour at Yodel.”

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Posted 1 year ago

“They don't give a time slot like Evri and don't update you, so expect you to wait in all day for something that probably won't turn up anyway. Went out for half hour and lo and behold missed parcel. I rearranged for the next day, no show, then the day after, no show again. My daughter who was also involved had a very rude online chat with someone in a foreign call centre who wanted to know what she'd ordered and size and colour of each item! My online chat was someone who assured me their tracking had not updated properly and it would come by 9pm.. definitely. This knowing that at 9pm they will have all gone home. Did it turn up? Did it hell. They just tell you what you want to hear. Absolutely the WORST delivery company by a country mile!!!”

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Posted 1 year ago

“Absolutely incompetent. Lost my parcel. No tracking updates”

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Posted 1 year ago

“Why do companies still use yodel for delivery to customers,they are terrible . They have lost items that cannot be replaced … any company using yodel will get my custom .”

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Posted 1 year ago

“HASSLE, DO NOT BUSINESS WITH THEM HASSLE, DO NOT BUSINESS WITH THEM. Yodel provides contact for the delivery driver. After my package was delivered to the wrong address, I contacted MARCIN who just blocked my number.”

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Posted 1 year ago

“Delivery was supposed to be 8th July, nothing arrived. Tracking says it's still out for delivery, but apparently they don't work Sundays. Would be nice if they updated the tracking system, so we know what's going on”

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Posted 1 year ago

“Lie about your items saying they can’t find address to send back to depo rubbish company”

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Posted 1 year ago

“Yodel is probably the worse courier company. Not only do they always deliver parcels late, they often deliver them to the wrong address. Companies should never use Yodel as their courier unless they are looking for very dissatisfied customers.”

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Posted 1 year ago

“Absolutely useless company. Their site provides false information on tracking. There was no number to contact the driver. And then their 'chat' option to talk to a person is never ever ever ever answered... why have it at all? Zero stars... The worst delivery company I have ever experienced. Stay away.”

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Posted 1 year ago

“Very disappointed! Me parcel looks delivered but didn’t receive, I contacted them to ask at what number door it was delivered because is not on my door and the answer it was that they don’t now a number door but it is around my! Shame!”

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Posted 1 year ago

“I have been checking your tracking system for a parcel which you advised would be delivered 08/07/2023. Checked evening of 06/07 and advised 08/07. attempted dely of item 07/07 with no notice. WHAT A SHOWER”

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Posted 1 year ago

“Lies AGAIN about attempting delivery. WHY. cannot understand why anyone uses this company. We are a high street business, but apparently no one was in at 1pm!!!”

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Posted 1 year ago

“I can't give a no star raring to Yodel, they are a disgrace I ordered a package on Monday and paid extra for next day delivery The time slot was sent by the driver of 615pm to 815pm I have cctv and doorstep camera At 636pm I received a message to say "sorry we missed you" the driver tried to deliver and I was not in, I was in my front garden from 5pm to 7pm. The parcel was taken back to depot. I contacted "Very" who I bought the item from They said the parcel was scanned twice on the delivery date, once in the morning when it was put on the van, the second time was at 5:50pm on the delivery date, HOW CAN IT BE SCANNED BACK INTO THE DEPOT AT 550PM when the driver was supposed to be at my house delivering it at 636 when he sent the sorry we missed you message. Contacted Yodel complaints department and sent them footage of doorstep at 636 with no driver They insisted the driver tried to deliver The date to deliver was changed to the next day The next day I received an email from Yodel asking for a description of the item as they can not find it in the depot, the delivery date had not changed but parcel at depot 3 days later and a number of emails from Yodel still no parcel and still stuck at the deport (still can't find it) probably in the drivers car boot when it went back to depot To say its a joke is an understatement it's THE WORSE DELIVERY COMPANY EVER, DONT USE THEM”

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Posted 1 year ago

“Driver 'unable to find address' despite being 25mins away from Dartford Depot. Large building with own postcode, which receives many deliveries each day. Yet, Yodel cannot locate!”

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Posted 1 year ago

“Said parcel was going to be delivered between 17.17 and 19.17. When I got home at 3.30pm, the driver had already ben ad put a card through the door. I contacted the automated Yodel system and was told to choose another slot. I chose the 10th of July. The next thing I know, I am told the driver has the item on the truck and it will be delivered. As my Husband is in hospital, I told him I could not visit him as I was waiting for the parcel. IT DID NOT ARRIVE. YOU ARE A TOTAL DISGRACE”

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Posted 1 year ago

“Garbage, waited 9 days for a parcel that should have been here in 3 days, contacted the customer service and he said there was a fire in the hub then proceeded to send me a link of a fire from 2017, absolutely disgusting service, abysmal customer service, I would not recommend this company to anyone, they are liars and deceitful and do not care about their customers, I suggest you use any other delivery service than these absolute poor incompetent excuse for a business”

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Posted 1 year ago

“The WORST experience in my life The WORST experience in my life. They provide absolutely rubbish service. Please never use them! Save ur money and time. They leave parcels in public areas which may be not safe. They don’t care if u get it or not- taking photos of ur parcel on the floor is proof of delivery for them: will u find it or Not it doesn’t matter for them. There is no help from support team in case you need help finding a parcel or if you did get the parcel that was «delivered»! Please avoid this company!!! Never ever use them.”

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Posted 1 year ago

“How customers can use the services of this so called "Courier" service. Is simply beyond me. When normal courier services, such as Hermes, take 48-72hrs to deliver parcels. I have been waiting for over a week now. You go onto the company's webchat. Who, incidentally, are South Africa based. And, whose customer service are a complete joke. This company needs reporting to the Department Of Trade & Industry, forthwith.”

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Posted 1 year ago

“The only time I use this awful company is whem there the only option, every single time they say my parcel will arrive on 2 to 3 days, everytime they arrive 2 weeks late, I say on delivery to leave it in the safe place amd put a pic on where to leave it, every driver doesn't do it snd just takes it back to the depot, and that's if they've even bothered to delivery it, 80% of the time it just comes up my parcel has been refused even though at those times I've made sure I'm home and no one has arrived or even knocked on my door, the cluster service you will get no where with, there so clueless they have no idea what's going on and never answer your questions, they just answer your question by not answering it!”

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Posted 1 year ago

Yodel is rated 1.1 based on 6,322 reviews