Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,890 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,890 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE!!! If I could give NO STARS then I would! Complete carelessness of parcels! Appalling ‘customer service’ I tried live-chat, phone, email, talking to the driver, returning to the shop EVERY THING THEY SUGGESTED I DID! it’s taken TWO MONTHS of trying to contact them in order to either locate my parcel or claim compensation back on my parcel which they lost/stole & they have now refused to pay me back!!!!!”

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Posted 1 year ago

“Appalling. No parcel, the live chat people did nothing to try and find it. Still nothing. Shocking. Cannot believe how bad this is.”

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Posted 1 year ago

“This is how your company looks after customers😡”

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Posted 1 year ago

“They have lost 4 parcels in the last few weeks, make hardly any effort to find them, really poor experience and as much as I hate evri, will be using them instead now”

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Posted 1 year ago

“1. Blatant lies when driver was over loaded on final delivery slot. 2. No updates or ETA all day. 1 delivery came unnanounced, the other had me waiting til 5pm for a slot of 7-9pm which was cancelled at 8.45 for van breakdown. Reschedule delivery currently 2pm with no indication any thing happening. 3. No customer service to speak to only a chat agent that has the same information you do.”

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Posted 1 year ago

“Absolutely first class service polite helpful and efficient 10/10”

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Posted 1 year ago

“Not happy with yodel drop off point / simply food and wine in hounslow West/ wouldn't take my parcel , said it was too big and the driver would not take it. It was under the requirement measurement .. disappointed j”

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Posted 1 year ago

“You’ve had my delivery for almost a week…..”

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Posted 1 year ago

“yodel had my package for a few days and i had no updates about when it would be delivered so i went on their chat for help, they told me they have not received any parcels yet when i clearly have an email from the sender and yodel saying they have it and then their website says they have it. And then 2 weeks later yodel let us down again by "attempting" to deliver a package yet both of my ring cameras clearly state otherwise, honestly the most useless and unhelpful company you can use its a shame i dont get to pick what company my deliveries come with”

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Posted 1 year ago

“impossible to talk to a human . had a problem dropping off a return parcel at one of these Dumb OOH pods , and it would not fit . my god! Yodel just put obstacles in my way ,to resolve this . AAAAAAAARGH!”

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Posted 1 year ago

“Yodel in my experience of buying items from various retailers both on ebay and other sources are the worst delivery firm they do not seem to have any consistent pickup of consignments even when a hub is close by they are never on time. I will never buy anything on line If the delivery firm is yodel.”

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Posted 1 year ago

“Failed to deliver on a Friday saying they couldn’t find my address. Planned re delivery for the Monday missing the Sunday birthday even after I contacted them on the Friday through live chat.”

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Posted 1 year ago

“Worst courier company you can use, incompetent lazy drivers, one threw parcel over my fence in to a puddle and got soaking wet. Driver never even attempted to ring my doorbell. Then recently an item I ordered was delivered to someone else. When I questioned this I would as told that it was signed for by me! When I checked the tracking you can clearly see a photo of a woman receiving the parcel and I'm obviously a male. So either the person who recievd the parcel used my (males) name or the courier just wrote my name down. Yodel are a proper cowboy outfit, not to be trusted and they're customer service is non existent.”

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Posted 1 year ago

“Poor communication, two week delay and yet to receive delivery. Kept being told via live chat that the parcel will be delivered that day and to expect a two hour delivery window which never appears.”

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Posted 1 year ago

“My item which I had been waiting for for several weeks finally reached England. Once I got the tracking number and realised it was Yodel my heart sank. Now, after Yodel have had it in their care for over a week it turns out it has been lost. I can't say I'm surprised - I'm really not. I am appalled though that this company can still function with so many misdemeanors occurring so frequently. Lost parcels are practically synonymous with the name Yodel. I wish there were some way I could stress my anger and disappointment more.”

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Posted 1 year ago

“Bad service and very rude deliver guy. He left my heavy box in-front the reception and not to my address where it’s supposed to be delivered. As a single mom there is no one other to carry it with me. He left me without help. Shame on you. It’s very disappointing that Tesco and Marketplace work with a such a very bad service. I will never make an order again.”

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Posted 1 year ago

“They say they delivered and supplied a picture of parcel in porch. It was not our porch. Our security camera does not show any activity at the time of supposed delivery. Yodel say they delivered to postcode but won't tell me what house number. They tell me to contact the seller for a refund. You can't speak to a human on the telephone. Customer service is worse than useless. DO NOT USE THEM EVER !!!!!”

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Posted 1 year ago

“1 place to drop they say my barcode was whrong and they not have a machine for label need pay other barcode … I refuse … I went in a 2 place in Oxford Circus than they say 30x30x20 is too big they only collect letter and they refuse to take Than I went in a 3th place in zone 1 near Bond Street and they wasn’t take the parcell … they ask me to spent money and buy stuff from they place to collect my parcel, if no they was refuse to take the parcel … than I spent ££££ on the store and they confirm my barcode and they take the parcel … PLEASE AVOID THIS COMPANY AT ALL COST … I never seee a place ask to pay for ghive a free service …. Disgusting I spent more in the store than the value of the label please 100% AVOID”

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Posted 1 year ago

“Disgustung service and dodgy company. The delivery driver from yodel stole my parcel and then uploaded a fake picture with someone elses address claiming that he delivered the item. When i kept checking tracking it kept showing he was in my area according to the maps.... but yet never came to deliver the item. Then 1 hour after it was supposed to be delivered he puts into his device that he delivered it with a picture of an address that is not mine which i can proove. Then also the parcel in the fake picture does not match the size of the item i ordered which is a large mattress. The fake picture showed a parcel that was no bigger then a large book. More proof it was stolen. The website itself is designed in such a way that the company can avoid all accountability. They give you a number to call 03447550117 that just connects you to an automated machine that just diverts you to the website. But on the website the automated chat does not let you chat to an online customer services team. There is no human contact to explain these issues to and no online chat platform that works. So basically you cannot report stolen items to anyone in this company. AVOID ! AVOIS! AVOID! at all costs.”

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Posted 1 year ago

“Yodel was supposed to pick up an item. It was booked and I stayed home all day. Allegedly the driver couldn't get access to the property. Another of Yodel incompetence and lies. Rearranged for the following Friday. Allegedly, the driver came and was told that there was no item to be picked up. Once again, Yodel lies and incompetence. A wardrobe was supposed to be delivered. The driver couldn't find the address. Still waiting.”

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Posted 1 year ago

Yodel is rated 1.1 based on 6,890 reviews