Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,901 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,901 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service”

Helpful Report

Posted 5 years ago

“This is more like a -1 review! I really don't know how this company is still going. Even the employees need to realise how bad they are. Waited in all day for delivery, get a text message saying delivery attempt failed, looked at the window and saw the driver get in a van and drive off. No phone call, no buzzer. Checked my ring doorbell, no one came to the door. So now I have to waste yet another day sitting in waiting for a rescheduled delivery. I have no faith in it actually being delivered. Please avoid this company, as soon as you order something and see it's Yodel who deliver, cancel your order! Thank me later.”

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Posted 5 years ago

“Another person with booked covid test return missed. I had to contact Yodel report their tracking showing me 0 persons ahead for more than 30 mins with driver tracking over 5 miles away. No help from web chat. Now tracking claims they left me a note. Really hope the gov looks into the performance of Yodel on this contract and recovers some of the tax payer funds under breach of conditions.”

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Posted 5 years ago

“Dreadful service. Flowers delivered 4 days late. With no genuine excuse. Won't use again”

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Posted 5 years ago

“Booked a collection slot. Sat by door and Yodel did not collect but on their tracking page said that they had called and collection not ready. Not true. So they drive past if they are in a hurry then fob you off. It wad a Covid test meant to be at the lab ASAP and paid for by the tax payers.”

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Posted 5 years ago

“Yodel stayed my parcel w delivered at a specific time, I did not have it, so checked cctv, they definitely didn't deliver it, read so many bad reviews about them and finally experienced it myself. Definitely say items are delivered when they aren't. Awful”

Helpful Report

Posted 5 years ago

“Poor service sat in all day for parcel. came to 7.55pm cant deliver. Terrible company for delivery. Day wasted sitting In for delivery”

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Posted 5 years ago

“The lies they tell and there courier in plymouth foul mouthed local yokal what a joke of a company”

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Posted 5 years ago

“What a complete waste of time the tracking of your parcel is. No updates & no indication when (if ever) you will get your parcel Wake up Yodel, take a look at Amazon; that's how parcel tracking should be done.”

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Posted 5 years ago

“Don’t use the drivers don’t carry mobiles and they can’t find addresses either”

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Posted 5 years ago

“Stayed home all day to wait for the kids new mattresses. Yodel claimed there was nobody home and sent my order back to the vendor. Useless”

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Posted 5 years ago

“Cant give a MINUS. Never update tracking info, until it's at your door. This courier seems to take far more time to collect & deliver. I sent 2x parcels to same address to TEST THEM. They took 5 days, Royal mail took 2days. Why do sellers use them ?????”

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Posted 5 years ago

“Would have given zero but didn't have the option. Told me 2 mobiles delivered but I only got one,why do virgin use these incompetent couriers.”

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Posted 5 years ago

“2 weeks later Yodel keep asking to look around my house for the parcel. I contacted them via chat, alway told me “ allow 24h for further investigation “ Luckily the shop resent my order, and I will receive tomorrow. It seems the parcel was delivered 25 miles away from my home, but Yodel didn’t help. Ridiculous services”

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Posted 5 years ago

“the driver keeps leaving the parcel on the ground floor by the main entrance in the block of flats. seriously? is that driver retarded or what? the worst delivery company I have dealt with.”

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Posted 5 years ago

“They are late with deliveries, have missed returns collections and once tried to deliver an item and didn't know how to open a gate and just drove off. Surprisingly dreadful in comparison to other delivery companies.”

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Posted 5 years ago

“two of my parcels have ever been missed placed or not sent to me. worst experience ever.”

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Posted 5 years ago

“If they were judged on the amount of broken promises and lies told, the service would be world class, day off work, no delivery message says cannot access property, I live on main road, customer service say will be out the next day as priority delivery, not even on delivery run, told manager will call no call, told to wait a few hours but no call, inept and a total mess, goods being declined and refund requested”

Helpful Report

Posted 5 years ago

“What a shower of s*#t!! Parcel not delivered, gps tracking information forged ( Yodel admitted this ), “driver interview” not carried out because driver had a “ family emergency” the next day ( I think that means fired???), but yodel still won’t admit the parcel is missing because the gps says it’s been delivered. Comment accompanying gps data say “delivered through letterbox”?? ( package contained a pair of size 10 work boots??). Basically Yodel don’t give a s*&t!! The customer service is absolutely rubbish and their website just runs you round in circles. This is a company that really should fail!!”

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Posted 5 years ago

“Useless. Can never find my property. No other delivery companies have this issue.”

Helpful Report

Posted 5 years ago

Yodel is rated 1.1 based on 6,901 reviews