Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,027 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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1.1

Based on 7,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent out 2 headlights last week, both in perfect condition. Unfortunately can’t insure lights through them. Both items arrived damaged other end. Both to separate people may I add!! Absolutely useless. They must play football with the items they carry. Avoid at all costs!!!”

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Posted 5 years ago

“Utterly useless. A website and app that don't update, and web chat staff who try to pass the blame to suppliers, and then provide no information beyond a cut 'n' paste of "visit the tracking page". Without doubt the worst courier in the UK.”

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Posted 5 years ago

“Every single time I have problems with yodel, has to be one of the worst courier companies. Usually they deliver to the wrong address and then I am left trying to sort it. Avoid at all costs”

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Posted 5 years ago

“This is a perfect example of a big company cutting corners when it comes to customer service. 3 TIMES I have had “attempted delivery’s” where apparently the driver could not access the property. I live on a main road, where the communal entrance is always open, if not there is a buzzer to my apartment and I even have yodel my number and access code in case of any issues. Yet somehow they were unable to deliver. On the 3rd attempt as I was tracking and saw I was the next delivery, I waited in the communal area for the driver, they stopped outside the complex for 5 seconds, took a picture on their phone and drove off. Absolutely disgusting service. And where they cut corners the most is their “customer service” line which is either an automated phone message that will only track your order or online chat with offshore employees who live in a completely different country and can’t even contact the driver and at best will just tell you to wait or that they will re-assign the delivery for the next working day. Out of all the delivery services this has to be the worse experience atleast with other company I can call and speak to someone and get the issue dealt with, not be fobbed of either promises or will be delivered tomorrow when in fact it does not even on a 3rd attempt, with every detail possibly needed and myself home all day. Going on to the 4th attempt now as it has been 12 days so far since the sender company dispatched the order and it’s been in yodels possession. This is not okay. Never ever will I buy from a company who uses yodel from now on, horrendously a scent service and 0 customer service. Sort it out yodel, you can’t keep getting away with this”

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Posted 5 years ago

“So unreliable, didn't leave a contact card, when I called the driver he said wrong number and hung up. Can't track parcel”

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Posted 5 years ago

“Very faster delivery.”

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Posted 5 years ago

“Poor delivery & lack of updates. I have ordered a couple of items previously from other big companies that have used Yodel and the delivery is always horrendously delayed and there is no show. I always have to chase. Their online customer service is not very helpful as they repeat the exact same instructions, i.e. check online for updates where there are none. Compared to other delivery companies, they are lagging behind. They really need to get their act together.”

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Posted 5 years ago

“No expected delivery information and absolutely shocking level of rudeness from their courier. I will do all I can to avoid using Yodel again.”

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Posted 5 years ago

“Absolutely horrendous service they delivered my package but just propped it up against the door in front of two bus stops in full view all day to everyone..Great to see theses fools are letting burglars know your not in to..HORRENDOUS COMPANY DRIVER NEEDS SACKED”

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Posted 5 years ago

“Abysmal customer service, a lying company! I paid extra for next day delivery, waited all day at home with no updates on the tracking page. After 6:00pm got “your property cannot be located” message. Web chat “help” did not apologise for this and said the driver couldn’t find the address. Which is ridiculous because my building is on a main road with a clear number on the door. The driver didn’t attempt to contact me to find the building. Next day I call the driver, same story-couldn’t find it. I explain the directions very clearly, and as he was in the area, he said he’d give me a call and deliver it later same day. Didn’t do that of course and didn’t pick up his phone for the rest of the day. Sham of a “company”! I didn’t choose them but got some online shopping done and the shop used them as their delivery service. What an absolute joke. I would give -5 stars if possible.”

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Posted 5 years ago

“Never on time, Out for delivery for multiple days with no update to tracking, worst delivery service by a mile. I wish companies would just stop using them.”

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Posted 5 years ago

“Driver left items on my doorstep for when I returned home from work at 6pm they had been there all afternoon in plain view of the world . Cheers pal.called customer services they couldn’t give a flying f#%k.”

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Posted 5 years ago

“Had issues every single time Yodel has been used as a courier for my parcels. From losing parceld, not delivery when I paid next day delivery to completely lying and saying they couldn't access my property twice! Even though I was in both days, actively looking and watching the tracking. The driver didn't even get to my street! They have got to be the worse courier service there is. Customer service is useless, only telling you things you can see yourself. I dread everytime I see they have been used to deliver my parcels.”

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Posted 5 years ago

“Unprofessional! Tricky lying company, estimate delivery time was 27-29 may 31 of may customer service told me that its gonna be delivered 1 of June, they changed it later for 2nd of June. Nobody come... I get message saying sorry we missed you, I called to customer center and after 5 minutes conversation they said sorry driver has issues with Van 😂 that's unbelievable...”

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Posted 5 years ago

“Yodel never arrived today but at 2.30 am I get a missed delivery attempted at 9.36pm firstly that's far to late and secondly nobody pressed my buzzer lying company”

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Posted 5 years ago

“They have NEVER, NOT ONCE delivered on time. I've been home the whole day, spent the whole delivery slot at the balcony, seen no one. And yet I get "sorry we've missed you". The shittiest service ever.”

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Posted 5 years ago

“A delivery driver called Luke was quite rude claiming I wasn’t home when I was. No calling card was left either, I had also received a delivery from yodel not but an hour previously from someone else who works at yodel. It’s unbelievable when someone tries to tell you if your in or not and then lies about leaving a calling card.”

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Posted 5 years ago

“Need to be able to give NO Stars. This is the most despicable service I have ever encountered for deliveries from around the world. I placed 2 orders for delivery on specific days to different addresses. Sadly the supplier used Yodel as the courier. Neither was delivered and no reason was given. The first was perishable and due to be delivered on Monday last week it arrived on Tuesday fit for the bin - no explanation and no apology. The second was not delivered on Saturday because the driver could not find the address - he was parked around the corner and had the contact phone number of the recipient. Another delivery service for another gift called to ensure their item could be delivered and it was as promised. Yodel promised the item (also perishable) would be delivered today 3 days late. No surprise it was not. Another promise for delivery tomorrow. I am not hopeful. Two wedding surprises, planned weeks ahead ruined by a courier who apparently could not care less. I will not use any supplier if they use Yodel as the courier service.”

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Posted 5 years ago

“This company needs to be closed ASAP. They are useless.”

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Posted 5 years ago

“Waited in all day to receive an email saying they had missed me?1? Next day put a massive sign up advising yodel driver to ring doorbell.Another missed me email!! No note through door or anything.Decided to try arranging pickup.Website just keeps going in circles.Absolutely useless.Funny enough (?) had the same problem with them once before.Both deliveries from Virgin.Who are rubbish enough themselves :'D”

Helpful Report

Posted 5 years ago

Yodel is rated 1.1 based on 7,027 reviews